# https://www.fluid.ai llms-full.txt
## AI Solutions for Businesses
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
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# Your Path to Unstoppable Success! Multi-Agent AI that can
Automate Sales and Marketin
Streamline Employee Assistance, boost productivity, and uplift Customer Satisfaction with tailored Support ensuring Superior Service.
[Book a Demo Call](https://www.fluid.ai/demo)
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## Empowering Organizations to Achieve Outcomes
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What We Do
## **Transform Your Enterprise with Agentic AI**
Fluid AI’s Multi-Agent Platform helps enterprises automate workflows, make smarter decisions, and deliver human-like experiences—fast, secure, and built to scale.
[****Create Multi-Agent Workflows with Ease**** \\\\
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Design and deploy scalable workflows without the tech headache. Focus on growth while our AI does the heavy lifting.](https://www.fluid.ai/#w-tabs-0-data-w-pane-0) [****Not Just Text—But Voice, Too**** \\\\
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Engage customers and teams with dynamic, human-like interactions that feel personal and powerful.](https://www.fluid.ai/#w-tabs-0-data-w-pane-1) [****Flexible Deployment: Cloud, On-Prem, or Hybrid**** \\\\
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Your data, your rules. Fluid AI adapts seamlessly, ensuring top-tier security and scalability exactly as you need.](https://www.fluid.ai/#w-tabs-0-data-w-pane-2) [****Agentic RAG: Real-Time Knowledge Retrieval Engine**** \\\\
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Give your AI the power to retrieve, reason, and respond using your enterprise knowledge—accurately and instantly. No hallucinations, just precise, context-aware answers that evolve with your data.](https://www.fluid.ai/#w-tabs-0-data-w-pane-3)
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Real-World Impact
## **Use Cases**
Connect your tools, connect your teams. With over 100 apps already available in our directory, your team’s favourite tools are just a click away.
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****Customer Support****](https://www.fluid.ai/solutions-customer-support) [.webp)\\\\
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****Agent Support****](https://www.fluid.ai/solutions-employee-assistance-and-productivity) [.webp)\\\\
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****Operations****](https://www.fluid.ai/#) [.webp)\\\\
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****Sales****](https://www.fluid.ai/solutions-sales-assistance) [.webp)\\\\
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****Marketing****](https://www.fluid.ai/#) [.webp)\\\\
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****Supply Chain****](https://www.fluid.ai/#) [.webp)\\\\
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****Human Resources****](https://www.fluid.ai/#) [\\\\
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****Build Your Own****](https://www.fluid.ai/demo)
[Book a Demo Call](https://www.fluid.ai/demo)
How It Works
## **Intelligent, Modular, and Rapid Deployment**
Our Agentic AI Platform combines cutting-edge modular workflows and real-time learning to streamline tasks and optimize decisions:
[****Intelligent, Modular, and Rapid Deployment**** \\\\
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Fluid AI’s Agentic AI Platform automates enterprise workflows with adaptive AI agents, optimizing processes with minimal human input.](https://www.fluid.ai/#w-tabs-1-data-w-pane-0) [****AI-Powered Workflow Creation**** \\\\
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Define your workflow goals, and Fluid AI intelligently configures AI agents with predefined logic to execute complex tasks efficiently.](https://www.fluid.ai/#w-tabs-1-data-w-pane-1) [****Autonomous Multi-Agent Collaboration**** \\\\
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Specialized AI agents handle planning, execution, and decision-making, working together to drive efficiency and accuracy.](https://www.fluid.ai/#w-tabs-1-data-w-pane-2) [****Dynamic AI Model Selection for Precision**** \\\\
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Fluid AI assigns the best LLM to each agent, ensuring domain-specific expertise and real-time adaptability.](https://www.fluid.ai/#w-tabs-1-data-w-pane-3) [****Seamless Deployment Across Any Infrastructure**** \\\\
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Deploy on cloud, on-premise, or hybrid environments with enterprise-grade security, compliance, and scalability.](https://www.fluid.ai/#w-tabs-1-data-w-pane-4)
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Agentic RAG
## **AI That Learns, Adapts & Optimizes in Real Time**
Traditional Retrieval-Augmented Generation (RAG) simply fetches and generates responses, but Fluid AI’s Agentic RAG takes it further—it thinks strategically, refines insights, and aligns with business goals dynamically.
[Dynamic Learning](https://www.fluid.ai/#w-tabs-2-data-w-pane-0) [Goal-Driven Outputs](https://www.fluid.ai/#w-tabs-2-data-w-pane-1)
Agents continuously refine answers based on past data and real-time inputs.
Agents focus on delivering outcomes aligned with your business goals.
**Your AI isn’t just retrieving information—it’s strategizing, optimizing, and delivering actionable intelligence.**
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_AI That Understands, Thinks & Acts_
## **LLMs in Agentic AI – The Intelligence Behind the System**
Our platform integrates the industry’s most trusted and high-performing AI models
[Book a Demo Call](https://www.fluid.ai/demo)
Architecture
## **Tailored Deployment Options for** **Your Architecture**
[**Fully Private Cloud**](https://www.fluid.ai/#w-tabs-3-data-w-pane-0) [**Cloud Infrastructure**](https://www.fluid.ai/#w-tabs-3-data-w-pane-1) [**Hybrid Cloud**](https://www.fluid.ai/#w-tabs-3-data-w-pane-2) [**Private LLM Deployment**](https://www.fluid.ai/#w-tabs-3-data-w-pane-3)
### **Fully Private Cloud: Complete data privacy and compliance.**
**✔ Fully Self-Hosted AI** – No external dependencies, complete in-house control.
**✔ On-Prem & Air-Gapped** – Secure deployments for high-compliance industries.
**✔ Zero Third-Party Reliance –** Full ownership of AI models and workloads.
**✔ Total Data Sovereignty –** Complete control over sensitive enterprise data.
[View Architecture](https://www.fluid.ai/architecture)
### **Cloud Infrastructure: Public Cloud for rapid scaling.**
**✔ Fully Managed AI Stack** – Deployed on Fluid AI’s secure, high-performance cloud.
**✔** **Dynamic LLM Orchestration** – Real-time inference, fine-tuning, and seamless updates.
**✔ Scalable & Cost-Efficient –** Elastic compute with enterprise-grade security.
[View Architecture](https://www.fluid.ai/architecture)
### **Hybrid Cloud: Data Isolation Model for sensitive workflows.**
**✔ Hybrid AI Processing** – Data stays in your cloud, AI runs on Fluid AI’s compute.
**✔ Zero Raw Data Transfer** – Decoupled architecture ensures full data control.
**✔ Governance-First Security –** Dedicated control plane for compliance and policies.
[View Architecture](https://www.fluid.ai/architecture)
### **Private LLM Deployment: Custom models in your customer cloud.**
**✔ Full LLM Stack Deployment** – Runs entirely within your enterprise cloud.
**✔ Private & Secure Processing** – Only the control plane stays in Fluid AI’s cloud.
**✔ Enterprise-Grade Governance –** Complete control over AI access and compliance.
[View Architecture](https://www.fluid.ai/architecture)
Powerful Integrations
## **Seamlessly Connect Across Your Ecosystem**
Fluid AI integrates effortlessly with your internal systems, APIs, and external data sources—ensuring real-time data flow for intelligent automation.
[****Finance & Big Data**** \\\\
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Snowflake, SAP Forex, SQL](https://www.fluid.ai/#w-tabs-4-data-w-pane-0) [****Collaboration & Knowledge**** \\\\
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Confluence, Google Drive](https://www.fluid.ai/#w-tabs-4-data-w-pane-1) [****Multi-App Connectivity**** \\\\
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**Chrome Extensions, Slack, MS Teams, Gmail**](https://www.fluid.ai/#w-tabs-4-data-w-pane-2)
Why Choose Fluid AI?
## **Unmatched Performance, Security, and Speed – Deploy in 60 Days**
Fluid AI’s Agentic AI Platform is built to deliver results, backed by:
**Agentic AI with RAG**
AI dynamically retrieves and processes real-time insights.
**Custom AI Avatars**
Create AI-powered influencers like AIsha for engagement.
**Seamless AI + Human**
AI automates content, while humans add strategy.
**Customizable Solutions**
Tailored to your business processes and challenges.
**No-Code AI Development**
Drag-and-drop interface for easy AI customization
**Immediate ROI**
Faster results, improved accuracy, and streamlined operations from day one.
**Enterprise-Grade Security**
Fluid AI is ISO 27001 certified and SOC 2 Type II compliant, ensuring enterprise-grade.
[Book a Demo Call](https://www.fluid.ai/demo)
## FAQ's
### **What is Fluid AI ?**
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Fluid AI is an leading AI company, that specializes in making Generative AI technology Enterprise-ready. Fluid AI offer Gen-AI powered **Chatbots, Voice Calling bots, range of API's** to build a customized layer on top and Integrations that can drive more powerful automation. The solution offered by Fluid AI are designed to enhance end-customer experiences (CX), streamline organizational internal workflows & boost employee productivity (EX), enhancing data driven decision-making, across various industries.
#### **Can I integrate Fluid AI with my organisations current workflows ?**
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Yes, organizations can easily integrate Fluid AI with their current systems, with over 1000+ APIs available. It can seamlessly connect with existing tools and applications, (Slack and Microsoft Teams,) for Omnichannel experienceThe integration capabilities extend to various data sources, including cloud storage and databases, to SQL data. This allows for easy and efficient access to organization-specific information, enabling quick accurate responses to queries, all the while safeguarding the confidentiality & security of your data.
#### **How can I choose the use cases to deploy the Generative AI Solution for my organisation ?**
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We suggest organisations to start with small internal pilot projects to test effectiveness before full-scale deployment. At this level you can prioritize use cases that directly benefit employees and free them for higher-value use case, like customer support, HR team, Employe support, Sales Team, legal assistance, etc. Organisations find this more effective and helps to build confidence to gain an understanding of the technology, and then expanding its implementation across.Our expertise lies in guiding organizations through a seamless transition, empowering organizations to fully unlock the potential of GenAI, leading to performance enhancements, productivity gains, and a competitive edge in the marketplace. Book a [Free Strategic Call](https://www.fluid.ai/demo) with us.
[Explore more FAQ's](https://www.fluid.ai/elements/faqs)
## **Transformation with** **Fluid AI**
Join leading businesses using the **Agentic AI Platform** to drive efficiency, innovation, and growth.
**Contact Us Today to schedule a demo and see how Agentic AI can revolutionize your business operations.**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Blogs
## **Check Out the Latest from Fluid**
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August 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
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July 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
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July 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/#)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
Page Title
Fluid GPT Chatbot
Welcome to Fluid AI — I can help you schedule a meeting, share our solution demos or deck, and walk you through AI use cases tailored to your needs. How can I help you today?
Powered by [Fluid AI](https://www.fluid.ai/)
Chat with us
## Impressive AI Workflows 2025
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# 6 Most Impressive AI Workflows We’ve Seen So Far in 2025: AI Isn’t a Tool Anymore
AI isn't your assistant anymore — it's your operations team. Meet the 6 workflows quietly replacing entire departments in 2025. Ready or not, it's happening.
[.webp)](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore)
## Raghav Aggarwal
June 2, 2025
[](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#) [](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#) [](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#) [](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#) [](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#)
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#### TL;DR
- Multi-agent AI workflows are reshaping how enterprises approach customer support, pharma R&D, marketing automation, finance ops, and compliance.
- 2025 is the year of AI orchestration, not just standalone chatbots or one-shot models.
- Agentic AI systems can now collaborate, self-correct, and escalate, delivering value at scale.
- Pharma companies are using AI to cut clinical trial time by 40% through synthetic data and multi-agent simulations.
- Customer support AI agents aren’t just answering — they’re taking action: raising tickets, updating CRMs, and resolving complaints.
- Every business leader should now think in terms of AI workflows, not AI tools — it’s about how your entire stack thinks together.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## The Age of AI Workflows, Not Just AI Features
2025 has made one thing clear: the companies winning with AI aren’t those building isolated tools. They’re architecting intelligent workflows — connected systems of AI agents working in sequence, checking each other’s work, escalating issues, and taking real action.
While much of the early AI hype focused on text generation or chatbot support, the new wave is powered by multi-agent architectures and workflow-aware orchestration. These setups don’t just answer questions; they simulate scenarios, trigger backend systems, handle exceptions, and align with real-world KPIs.
Let’s dive into the six most impressive AI workflows we've seen so far this year — and why they matter.
_Want to understand why this shift is happening?_ [Check out how agentic workflows are reshaping business automation in 2025 →](https://www.fluid.ai/blog/how-agentic-workflows-are-reshaping-business-automation-in-2025)
## 1\\. **Customer Support That Fixes, Not Just Talks**
Use Case: Multi-agent support for a large telecom provider
Outcome: 74% reduction in average resolution time
One of the most transformational AI use cases in 2025 is happening in customer service — but this isn’t your typical support chatbot.
Here’s how it works:
- A frontline AI agent handles natural language conversation via voice, chat, and email.
- It passes queries it can’t resolve to a retrieval agent trained on policy documents, CRM logs, and past ticket outcomes.
- A third action agent triggers internal system changes: resetting modems, reactivating plans, updating billing, etc.
- A compliance-checking agent ensures the resolution aligns with regulatory frameworks.
- And finally, a feedback loop agent monitors resolution success, updating prompt structures or escalating gaps to humans.
What makes this impressive isn’t just the automation — it’s the closed-loop thinking. This setup reduces cost, improves CSAT, and crucially, learns from every conversation.
Curious what happens when your customer has their own AI agent too? [Explore that future here →](https://www.fluid.ai/blog/your-customer-will-soon-have-their-own-ai-agent)
## 2\\. **Pharma’s AI-Driven Clinical Simulation Lab**
Use Case: Drug trial design and optimization for a global pharma major
Outcome: Accelerated drug discovery cycle by 40%, reduced trial design costs by 60%
Clinical trials used to be long, expensive, and prone to failure. Enter agentic simulation.
Here’s what’s happening behind the scenes:
- A scientific literature agent reviews and synthesizes the latest research papers using semantic RAG.
- A molecular modeling agent tests compound efficacy using predictive generative models.
- A regulatory agent ensures designs meet FDA/EMA standards.
- A virtual patient simulator runs thousands of trial scenarios on synthetic datasets.
- All agents collaborate within a secure AI lab environment to continuously iterate on trial designs.
By simulating trials before they happen — with regulatory constraints already built in — this workflow massively reduces risk while speeding up go-to-market timelines.
## 3\\. **Marketing Orchestration with AI on Autopilot**
Use Case: Retail brand running full-funnel marketing with agentic AI
Outcome: 3x improvement in ROAS (Return on Ad Spend)
Forget manually writing copy, designing creatives, and A/B testing headlines. In 2025, smart brands are automating the entire marketing loop.
A retail brand we studied built this 5-agent loop:
- A brand voice agent ensures content matches tone, mood, and brand guidelines.
- A competitive intelligence agent scrapes public campaigns and evaluates trends.
- A creative generation agent creates copy, images, and even TikTok scripts based on buyer personas.
- A media optimization agent chooses channels, budgets, and bidding strategies in real-time.
- A conversion insights agent loops back user journey data to inform the next batch of content.
The result? What used to take a 12-member team over 2 weeks now takes 30 minutes, with better performance.
This isn’t just automation — it’s intelligent orchestration. And it’s changing how performance marketers operate.
🎯 Want to know which AI influencers are shaping this marketing evolution? [Here’s a list you can’t afford to ignore →](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025)
## 4\\. **Finance Ops That Run on Logic, Not Legacy**
Use Case: AI workflows for automated reconciliation, fraud alerts, and compliance
Outcome: 99.9% reconciliation accuracy, 93% reduction in manual intervention
Finance teams often struggle with fragmented tools, endless Excel sheets, and last-mile human checks. One enterprise fixed this with a fluid AI finance pipeline:
- A transaction scanner agent ingests structured and unstructured data across ERPs and emails.
- A reconciliation agent matches entries across ledgers using symbolic + semantic reasoning.
- A compliance agent flags anomalies using regulatory rulesets from GDPR, RBI, and SOX.
- A notification agent escalates to finance heads with recommended actions and audit trails.
- A learning agent analyzes past fraud patterns to retrain detection heuristics.
This setup not only increased speed but made financial oversight significantly more proactive and risk-aware — exactly what auditors love.
## 5\\. **Smart Compliance That Thinks Like a Regulator**
Use Case: AI-driven compliance monitoring for a multinational bank
Outcome: Reduced audit incidents by 87%, improved internal reporting velocity
Compliance is a silent killer of agility — but also a non-negotiable for large enterprises. What this bank did was build a compliance brain made up of AI agents:
- A policy interpretation agent reads updated circulars, laws, and advisories.
- A gap detection agent compares current practices with regulatory intent.
- A remediation agent suggests or triggers fixes (like consent updates, disclosures, or workflow changes).
- A report generation agent creates real-time dashboards for audit and board-level reporting.
Unlike traditional systems, this agentic setup isn’t reactive. It monitors continuously, ensuring that even edge-case violations are caught early — and often fixed autonomously.
It’s compliance without chaos — and it works 24/7. Looking ahead? [This post on the rise of AI agents in the next decade is a must-read →](https://www.fluid.ai/blog/ais-next-decade-rise-of-agents)
## **6\\. HR That Reads Resumes, Predicts Attrition, and Personalizes Onboarding**
Use Case: End-to-end AI-driven talent lifecycle management at a global tech company
Outcome: 65% faster hiring cycle, 28% improvement in employee retention within 12 months
AI is no longer just helping you find candidates — it’s managing the entire talent funnel. In 2025, one global enterprise deployed a six-agent HR intelligence system to handle everything from hiring to internal mobility:
- Resume Screening Agent filters applicants using skill-tagging, project history, and inferred personality traits via LLM embeddings.
- Culture Fit Agent maps candidates to internal team dynamics using behavioral data and role histories.
- Interview Agent dynamically generates and adapts interview questions based on job function and candidate background.
- Offer Optimization Agent adjusts salary/benefits in real time based on market trends, negotiation signals, and equity constraints.
- Onboarding Agent creates personalized training tracks, schedules introductions, and integrates with internal LMS.
- Attrition Prediction Agent monitors post-hire behavior, flags risk signals, and suggests interventions — from role changes to mentorship nudges.
This is talent management with precision. Instead of gut-based hiring and generic onboarding, the entire lifecycle is now data-driven, personalized, and proactive — at scale.
## **AI Orchestration Layers Which Might Be Useful**
None of these workflows would function without orchestration — the invisible system that manages agent memory, roles, sequence, and escalation logic.
2025 has seen explosive growth in orchestration platforms like:
- LangGraph: Agent graph management and conditional handoffs
- Fluid MCP Registry: Enterprise-grade modular protocol for agent interop
- CrewAI and AutoGen Studio: Ideal for complex task delegation and autonomous teams
These tools offer everything from memory management and API integration to human fallback routing, all while keeping workflows observably trackable.
Without orchestration, your AI is just a collection of cool tricks. With it? You’ve got a system that thinks, adapts, and scales.
## Closing Thought: The New Enterprise Edge Is Invisible
The most powerful AI deployments in 2025 don’t always make headlines. They’re not flashy demos or viral prototypes. They’re quietly running core workflows, behind the scenes — accelerating ops, slashing costs, and unlocking scale that humans alone could never deliver.
The future isn’t \"prompt and reply.\"
It’s trigger, reason, act, adapt.
If your business still thinks of AI as a chatbot or a plugin — you're building in the past.
It’s time to shift your mindset from tools to systems.
From AI that chats…
To AI that runs the company.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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Unlock Your Business Potential with AI-Powered Solutions
[Request a Demo](https://www.fluid.ai/demo)
[X](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#)
## Join our WhatsApp Community
AI-powered WhatsApp community for insights, support, and real-time collaboration.
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Company\\*
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Thank you for reaching out! We’ve received your request and are excited to connect. Please check your inbox for the next steps.
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Join Our
Gen AI Enterprise Community
[Join our WhatsApp Community](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#)
## Latest posts
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Aug 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore#)
## AI Solutions for Organizations
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# About Us
## Empowering Organizations to Achieve Outcomes
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The entrepreneurial journey started from a 2-person start-up to 65 member strong team in 5 countries and aims to reinvent the way organization's work. We have built a reputation for our groundbreaking work in revolutionizing work dynamics and our innovative use of technology. Our diverse and talented team continues to push boundaries, constantly striving to create solutions that empower businesses and individuals alike.
Our mission is to completely transform the way organizations operate. We have gained recognition for our groundbreaking work in revolutionizing work dynamics and our innovative use of technology.
Back in 2012, Our Founders Abhinav Aggarwal and Raghav Aggarwal embarked on this adventure with nothing but just an idea. They assembled a talented team of engineers to bring their vision to life.
[Read more\\\\
](https://www.fluid.ai/about-us#)
## Fluid AI assists companies in implementing cutting-edge AI technologies within their organizations.
Our vision is to develop an Artificial Intelligence system that exhibits intelligent behavior indistinguishable from that of a human being to the point where it can pass the Turing test undetected.
At Fluid AI, we prioritize the privacy and security of our clients' data. When it comes to fine-tuning the GPT model based on your organization's content, we can assure you that the data provided will not be used to pre-train the GPT model. Furthermore, your organization-specific information will not be retained in the knowledge base of GPT, ensuring the utmost privacy and confidentiality.
We are dedicated in developing and offering technology solutions that are safe, secure, and compliant that address user concerns and strive to help organizations enhance their efficiency, creativity, and productivity while maintaining the highest standards of data privacy and security.
With our generative technology, individuals or employees can now shift their attention from repetitive and monotonous tasks, enabling them to concentrate on more intricate and meaningful assignments.
### Our mission
Our mission is to equip employees at all levels with power of Gen AI, not to replace them but to streamline their processes and empower them to utilize their unique skills and capabilities in more valuable and impactful endeavors.
Whether it's automating employee support, developing immersive virtual assistants, or enhancing content creation capabilities, our generative technology offers a range of possibilities for optimizing workflows and maximizing productivity
Remember, the power of AI is within your reach. Explore the possibilities, embrace innovation, and transform the way your organization operates.
[Request Demo](https://www.fluid.ai/demo)
## Meet Our Founders
### Abhinav Aggarwal
[](https://www.linkedin.com/in/abhinav-fluidai/)
The visionary Co-founder and CEO of Fluid AI.
[Read more\\\\
](https://www.fluid.ai/about-us#)
### Raghav Aggarwal
[](https://www.linkedin.com/in/trutech/)
The dynamic Co-founder and Managing Director of Fluid AI.
[Read more\\\\
](https://www.fluid.ai/about-us#)
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## Recognitions & Highlights
Fluid AI Founders Featured on the cover of Forbes
Abhinav & Raghav Aggarwal were featured on the cover of Forbes and winners of 30 Under 30 Asia list 2017 & Fortune 40 under 40 2018.
[Read more on Forbes\\\\
](https://www.forbes.com/pictures/58e7ed5b4bbe6f1aff459dce/abhinav-aggarwal--raghav-/?sh=55a10ad76852) [Read more on Forune India\\\\
](https://www.fortuneindia.com/40under40/abhinav-aggarwal-raghav-aggarwal?year=2018)
Abhinav Aggarwal and Raghav Aggarwal teamed up with Forbes and got their first AI-based interactive cover voice bot to power a Warren Buffet likeness to answer questions on finance and the economy for it’s 100 year anniversary edition. In August 2021, they were granted a US patent related to the underlying technology of the bot.
[Read more\\\\
](https://www.forbes.com/sites/forbespr/2017/09/19/forbes-unveils-special-centennial-magazine-issue-featuring-worlds-100-greatest-living-business-minds-and-their-words-of-wisdom-for-the-next-100-years/?sh=776396c44dcf)
Abhinav & Raghav both are self-taught coders and have won one of the the world’s biggest 24-hour coding competition TechCrunch Disrupt hackathons in New York 2012.
Our Founders, dropped out of the prestigious Business School, Abhinav from Indian School of Business and Raghav from IIM Ahmedabad, to start Fluid AI & now Fluid AI's case study of growth and impact being published in Harvard Business Review on January 15, 2023.
[Read more\\\\
](https://store.hbr.org/product/fluid-ai-breaking-new-ground-with-artificial-intelligence/ISB355)
The book “Bridging the AI Gap” becomes the world’s first published book written completely by Fluid AI’s Generative Technology to become the best seller on Amazon! Ranking #52 international best seller in its category.
[Read more\\\\
](https://www.amazon.com/dp/B0BLWKCQL9?ref_=cm_sw_r_mwn_ts_Z40E59K3J0CN22XT9BG3)
## Awards
Selected as
Top 35 start-ups by Indian Prime Minister Narendra Modi
Winner at
Emirates NBD Fintech challenge
Winner at
Microsoft Bizspark National challenge
Winner at
Intel Global Computing Challenge
Frost & Sullivan Global ICT award 2013 for
Best Solution in the Educational Sector
Winner at
IBM Best Deep tech Start-up
## Our Office
[](https://www.fluid.ai/about-us#)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/about-us#)
## Choosing the Best AI Agent
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# A Guide to Choosing the Best AI Agent in 2024
Explore the ultimate 2024 AI agent guide—from aligning with business needs to evaluating privacy, scalability, and ROI—empowering you to choose the best solution with confidence.
[.webp)](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024)
## Raghav Aggarwal
October 28, 2024
[](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024#) [](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024#) [](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024#) [](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024#) [](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024#)
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### TL;DR
- A comprehensive guide to AI agent selection, emphasizing the importance of detailed analysis
- Identifies crucial business requirements across various industries and departments
- Explores the technical landscape necessary for AI agent implementation
- Top AI agent frameworks of 2024: LangChain, AutoGen, and CrewAI
- Outlines critical evaluation criteria, including data privacy, scalability, and integration capabilities
- Provides a framework for financial analysis and ROI calculation
- Suggests a pilot program approach for validating AI agent performance
- Common mistakes to avoid in AI agent assessment and trends to watch out for
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
This guide dives deep into the nuances of AI agent selection, offering a comprehensive roadmap for decision-makers, The devil—and the opportunity—is in the details.
## **1\\. Identifying Your Business Requirements**
Before you even glance at AI agent options, you need to perform a thorough analysis of your business needs. This isn't just about identifying broad goals; it's about pinpointing specific, measurable outcomes that will drive your business forward.
### **Industry-Specific Considerations**
Different industries have unique demands:
- **Financial Services**: Focus on fraud detection rates, regulatory compliance adherence percentages, and risk assessment accuracy.
- **E-commerce**: Look at cart abandonment rate reductions, personalization effectiveness (measured by conversion rate uplift), and inventory turnover improvements.
- **Manufacturing**: Consider defect detection rate improvements, predictive maintenance accuracy, and supply chain optimization metrics.
[**Read about top 7 GenAI use cases in Customer Service**](https://www.fluid.ai/blog/7-gen-ai-use-cases-for-revolutionizing-customer-support-instant-personalized-and-scalable-solutions-for-the-future)
### **Key Performance Indicators (KPIs) to Track**
Depending on your focus area, here are specific KPIs to consider as per the concerned department:
**1\\. Customer Experience & Support**:
- First Contact Resolution (FCR) Rate
- Average Handle Time (AHT)
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
**2\\. Sales Optimization**:
- Lead Qualification Rate
- Pipeline Quality
- Better sales time efficiency
**3\\. Internal Process Automation**:
- Time Saved on Routine Tasks
- Employee Satisfaction Scores
- Training Completion Rates
[Read more about - How do you measure Gen AI Deployment & Pilot success?](https://www.fluid.ai/blog/how-do-you-measure-gen-ai-deployment-pilot-success-key-performance-indicators-and-metrics)
### **Workflow Analysis**
Conduct a detailed workflow analysis to identify:
1. **Bottlenecks**: Where are the slowdowns in your current processes?
2. **Repetitive Tasks**: Which activities are consuming disproportionate human resources?
3. **Decision Points**: Where in your workflows are critical decisions made that could benefit from AI assistance?
4. **Data Utilization**: Are there untapped data sources that could inform better decision-making?
By mapping out your workflows and identifying these key areas, you can pinpoint where an AI agent will have the most significant impact.
## **2\\. Technical Landscape Assessment for AI Agent Implementation**.
### **Comprehensive Tech Stack Audit**
**1\\. CRM Systems:**
- Identify all CRM tools in use (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- List any CRM-dependent workflows that the AI agent needs to support.
**2\\. Customer Support Platforms**:
- Catalog all support software (e.g., Zendesk, Intercom, Freshdesk).
- Detail the ticket routing logic and prioritization systems.
- Identify any custom integrations or plugins that need to play well with AI agent models.
**3\\. Communication Channels**:
- List all customer-facing channels (e.g., email, chat, voice, social media).
- Identify any omnichannel initiatives that need AI support.
**4\\. Data Storage and Management**:
- Catalog all databases (SQL, NoSQL) and their purposes.
- Document data warehousing solutions and ETL processes.
- Identify any data governance policies that will affect AI implementation.
**5\\. Analytics and Business Intelligence Tools**:
- List all BI tools in use (e.g., Tableau, Power BI, Looker).
- Document any custom dashboards or reports that need to be maintained.
- Identify key stakeholders who rely on these analytics.
### **Data Flow Mapping**
Create a detailed data flow diagram that shows:
1. How data moves between your current systems?
2. Where the AI agent will fit into this flow?
3. Any potential data silos that need to be addressed?
4. Security checkpoints and encryption requirements?
This map will be crucial in evaluating how well each AI agent option can slot into your existing data ecosystem.
## **3\\. Deep Dive into AI Agent Frameworks**
Now that we've laid the groundwork, let's examine the top AI agent frameworks of 2024
### **LangChain**
**Overview**: LangChain is an AI agent framework for developing applications powered by language models, focusing on composability and flexibility.
**Strengths**:
1. Flexibility: Allows for fine-grained control over the AI's behavior
2. Ecosystem: Large community with numerous pre-built components
3. Language Model Agnostic: Easy to switch between different LLMs
**Weaknesses**:
1. Complexity: Steep learning curve for non-developers
2. Overhead: Can be resource-intensive for simple applications
3. Documentation: While extensive, can be overwhelming for beginners
**Best For**: Organizations with strong technical teams looking for highly customizable AI solutions, particularly in natural language processing tasks.
### **AutoGen**
**Overview**: AutoGen is an AI agent framework that enables the development of LLM applications using multiple agents that can converse with each other to solve tasks.
**Strengths**:
1. Automation: Reduces the manual effort in creating and managing multiple AI agents
2. Versatility: Well-suited for a wide range of applications from coding to analysis
3. Scalability: Easily scales to handle complex, multi-step tasks
**Weaknesses**:
1. Control: Less fine-grained control compared to LangChain
2. Maturity: Newer framework with potential for rapid changes
3. Resource Intensity: Can be computationally expensive for large-scale deployments
**Best For**: Businesses looking to automate complex workflows that require multiple specialized AI agents working in concert.
### **CrewAI**
**Overview**: CrewAI focuses on creating collaborative AI systems with a focus on ease of use where multiple agents work together as a cohesive team.
**Key Features**:
- Task decomposition and delegation among AI agents
- Role-based agent specialization
- Built-in coordination and conflict resolution mechanisms
- Extensible framework for adding custom agent behaviors
**Strengths**:
1. Collaboration: Excels at breaking down complex tasks into manageable sub-tasks
2. Specialization: Allows for the creation of highly specialized AI agents for specific roles
3. Scalability: Easily scales to handle increasingly complex problems
**Weaknesses**:
1. Complexity: Can be overkill for simpler applications
2. Resource Management: Requires careful tuning to manage computational resources effectively
3. Learning Curve: Concepts of multi-agent systems can be challenging for teams new to AI
**Best For**: Organizations tackling complex, multi-faceted problems that require a diverse set of AI capabilities working in harmony.
## **4\\. Critical Evaluation Criteria**
When assessing AI agents, you need to dig deeper than surface-level features. Here's a detailed look at the critical factors that will determine the success of your AI implementation.
### **Data Privacy and Security**
**1\\. Compliance Certifications**:
- SOC 2 Type II: Ensures ongoing compliance with security practices
- GDPR: Mandatory for handling EU citizen data
- HIPAA: Essential for healthcare-related applications
- ISO 27001: Demonstrates a systematic approach to information security
**2\\. Data Encryption**:
- End-to-end encryption for data in transit and at rest
- Support for customer-managed encryption keys
- Regular key rotation and management
**3\\. Access Controls**:
- Role-Based Access Control (RBAC) with granular permissions
- Multi-Factor Authentication (MFA) for all user access
- Audit logs for all data access and changes
**4\\. Data Residency Options**:
- Ability to specify geographic locations for data storage
- Support for data sovereignty requirements
**5\\. Anonymization and Pseudonymization:**
- Built-in tools for data masking and anonymization
- Configurable data retention policies
### **Scalability and Performance**
Your AI agent should grow with your business without compromising on speed or efficiency.
**1\\. Load Handling**:
- Ability to handle at least 10x your current peak load
- Auto-scaling capabilities to manage sudden spikes
**2\\. Response Time/Latency**:
- Sub-second response times for real-time applications
- Configurable timeouts and fallback mechanisms
**3\\. Concurrency**:
- Support for multiple simultaneous users/requests
- No degradation in performance under high concurrency
**4\\. Resource Utilization**:
- Efficient use of CPU and memory
- Support for containerization and microservices architecture
[Read about Multi-tenant Architecture solution for a secured and scalable deployment](https://www.fluid.ai/blog/fluid-ai-multi-tenant-architecture-solution-for-gen-ai-secure-scalable-deloyment)
### **Integration Capabilities**
The ability of an AI agent to work seamlessly with your existing systems is crucial for maximizing ROI.
**1\\. API Robustness**:
- RESTful API with comprehensive documentation
- GraphQL support for complex data queries
- Websocket support for real-time applications
**2\\. Authentication Methods**:
- OAuth 2.0 and OpenID Connect support
- SAML for enterprise SSO integration
- API key management with rotation policies
**3\\. Data Sync Mechanisms**:
- Real-time sync capabilities
- Batch processing for large data sets
- Conflict resolution strategies for bidirectional sync
**4\\. Extensibility**:
- Plugin architecture for custom integrations
- Webhook support for event-driven architectures
- SDKs in multiple programming languages
**5\\. Third-party Integrations**:
- Pre-built connectors for popular platforms (e.g., Salesforce, SAP, Oracle)
- Marketplace for community-developed integrations
### **Deployment Flexibility**
Your AI agent should adapt to your infrastructure needs, not the other way around.
**1\\. Deployment Models**:
- [On-premises](https://www.fluid.ai/blog/on-premise-gpt-deployment-for-banking) for maximum control and data sensitivity
- Cloud-based for scalability and reduced maintenance
- [Hybrid options](https://www.fluid.ai/blog/is-hybrid-cloud-the-future-of-generative-ai-in-banking) for balancing control and scalability
**2\\. Container Support**:
- Docker containerization for consistent deployments
- Kubernetes orchestration for complex, distributed systems
**3\\. Multi-cloud Support**:
- Ability to deploy across multiple cloud providers
- Tools for managing multi-cloud deployments
**4\\. Edge Computing Capabilities**:
- Support for edge deployments in IoT scenarios
- Offline functionality for intermittent connectivity
**5\\. Deployment Automation**:
- CI/CD pipeline integration
- Infrastructure-as-Code (IaC) templates
[**Read about How Financial services makes use of On-premise GPT deployment**](https://www.fluid.ai/blog/swarm-the-agentic-framework-from-openai)
### **Support and Maintenance**
Even the best AI needs backing from a responsive and knowledgeable support team.
**1\\. Support Tiers and Customer Success**:
- 24/7 support for critical issues
- Dedicated account managers for enterprise clients
- Defined SLAs for different severity levels
**2\\. Documentation and Resources**:
- Comprehensive API documentation
- Regular webinars and training sessions
- Active community forums or knowledge bases
## **5\\. Financial Analysis**
Making a sound financial decision requires looking beyond the initial cost. Here's how to conduct a thorough financial analysis:
### **Total Cost of Ownership (TCO) of an AI Agent**
Calculate the TCO over a 3-year period, including:
**1\\. Licensing Fees**:
- Per-user costs
- Per-transaction costs
- Tiered pricing structures
**2\\. Implementation Costs**:
- Initial setup and configuration
- Data migration expenses
- Integration with existing systems
**3\\. Training and Onboarding**:
- Initial staff training
- Ongoing education for new features
- Creation of internal documentation
**4\\. Infrastructure Costs**:
- Additional hardware requirements
- Cloud hosting fees
- Networking and bandwidth increases
**5\\. Maintenance and Support**:
- Annual support contracts
- Upgrade costs
- Customization and extension expenses
### **Return on Investment (ROI) Calculation**
To calculate ROI, use this formula:
**_ROI = (Gain from Investment - Cost of Investment) / Cost of Investment_**
Break down the 'Gain from Investment' into tangible metrics:
**1\\. Efficiency Gains**:
- Reduction in manual labor hours
- Increase in processing speed
- Reduction in error rates
**2\\. Revenue Improvements**:
- Better sales qualification
- Uplift in customer lifetime value
**3\\. Cost Reductions**:
- Decrease in operational costs
- Reduction in customer churn
- Lower training and onboarding costs
## **6\\. Pilot Program: Proving the Concept**
Before fully committing, a well-structured pilot program is essential to validate the AI agent's performance in your specific environment.
### **Go/No-Go Decision**
Based on the pilot results, make a data-driven decision:
1. **Full Implementation**: If all benchmarks are met or exceeded.
2. **Extended Pilot**: If results are promising but inconclusive.
3. **Pivot**: If the chosen solution underperforms but shows potential in unexpected areas.
4. **Terminate**: If the solution fails to meet critical benchmarks
## 7\\. Mistakes to Avoid in your AI Agent Assessment
1. Overlooking Long term costs: focusing solely on initial pricing without considering the total cost of ownership.
2. Insufficient data preparation: underelong-stimating the importance of data quality and quantity in AI performance.
3. Ignoring Scalability Requirement: Selecting an AI agent based on current needs without considering future growth.
## 8\\. Trends to Watch Out For in AI Agent Development
Staying ahead requires keeping an eye on emerging trends. Here are key developments to watch:
#### 1\\. Multi-Agent Collaborative Systems (Swarm)
Trend: AI systems are moving beyond single-agent architectures to multi-agent collaborative frameworks. new release of OpenAI Swarm has received a lot of attention for its future use cases.
[**Read about the new Swarm OpenAI multi agent framework**](https://www.fluid.ai/blog/swarm-the-agentic-framework-from-openai)
#### 2\\. [Explainable AI (XAI)](https://www.fluid.ai/blog/unleash-the-capability-of-explainable-artificial-intelligence-xai-with-the-power-of-gen-ai)
Trend: Growing demand for AI systems that can explain their decision-making processes in human-understandable terms. This takes away data hallucinations and inaccuracies that were- a drawback for industries with sensitive data.
The right AI agent is a means to an end, not the end itself. With strategic implementation and continuous improvement, you can position your organization at the forefront of the AI revolution with a competitive edge over other contenders in the industry.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Join our WhatsApp Community
AI-powered WhatsApp community for insights, support, and real-time collaboration.
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## Latest posts
[\\\\
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Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
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](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/a-guide-to-choosing-the-best-ai-agent-in-2024#)
## Claude vs GPT-4
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Comparative Business Study: Claude Models vs GPT-4
Which is better for your organization? Claude-3 or GPT-4
[](https://www.fluid.ai/blog/comparative-business-study-claude-models-vs-gpt-4)
March 14, 2024
[](https://www.fluid.ai/blog/comparative-business-study-claude-models-vs-gpt-4#) [](https://www.fluid.ai/blog/comparative-business-study-claude-models-vs-gpt-4#) [](https://www.fluid.ai/blog/comparative-business-study-claude-models-vs-gpt-4#) [](https://www.fluid.ai/blog/comparative-business-study-claude-models-vs-gpt-4#) [](https://www.fluid.ai/blog/comparative-business-study-claude-models-vs-gpt-4#)
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| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
Artificial Intelligence (AI) has made significant strides in recent years, with language models like Claude Models and GPT-4 leading the way. This blog post provides a comprehensive comparison of these two models, discussing their accuracy benchmarks, pricing, outputs, pros, and cons.
## **Accuracy Benchmarks**
### Claude Models
Claude Models, particularly Claude 3, have shown impressive performance in various benchmarks. In logical reasoning tests requiring deductive, inductive, and abductive inference, Claude scores around 70% accuracy. However, it’s worth noting that this lags behind human expert performance of 85-92% on comparable test suites.
### GPT-4
GPT-4 exhibits human-level performance on various professional and academic benchmarks. For instance, it passes a simulated bar exam with a score around the top 10% of test takers. It also displays sizable jumps in its reasoning and comprehension capabilities, with 40% higher scores on high school math and science exams, 90% reading comprehension accuracy summarizing books and articles, and 80-90% accuracy answering advanced science questions.
## **Pricing**
### Claude Models
Claude Models offer different pricing for their models. For instance, Claude 3 Opus, their most powerful model, is priced at $15 per million tokens for input and $75 per million tokens for output. They also offer a cheaper model, Claude Instant, priced at $0.25 per million tokens for input and $1.25 per million tokens for output.
### GPT-4
OpenAI offers different pricing for GPT-4. For instance, for models with 128k context lengths, the price is $0.01 per 1k prompt tokens. They also offer a subscription service, ChatGPT Plus, which costs $20 a month and provides access to GPT-4.
## **Strong Areas**
### Claude Models
Claude Models excel at open-ended conversation, collaboration on ideas, coding tasks, and working with text. They also offer advanced vision capabilities, allowing you to process and analyze visual input such as charts, graphs, and photos.
### GPT-4
GPT-4 leverages its advanced AI language model to generate human-like responses on a variety of topics. It’s an invaluable asset for conversation, providing answers, creating text, and more.
## **Context Length**
### Claude Models
Claude Models offer excellent long document capabilities and can process up to 200,000 pieces of information.
### GPT-4
GPT-4 offers enhanced creativity and time-saving benefits. However, it is significantly more expensive than its predecessor, GPT-3, and requires large amounts of data and compute, which can be cost-prohibitive for some. GPT-4 has a maximum content length of 32k.
## **Summary**
## The Verdict
After testing the Claude 3 Opus model for a day, it seems like a capable model but falters on tasks where you expect it to excel. In our commonsense reasoning tests, the Opus model doesn’t perform well, and it’s behind GPT-4 and Gemini 1.5 Pro. Except for following user instructions, it doesn’t do well in NIAH (supposed to be its strong suit) and maths.
Also, keep in mind that Anthropic has compared the benchmark score of Claude 3 Opus with GPT-4’s initial reported score, when it was first released in March 2023. When compared with the latest benchmark scores of GPT-4, Claude 3 Opus loses to GPT-4, as [pointed out](https://twitter.com/TolgaBilge_/status/1764754012824314102) by Tolga Bilge on X.
That said, Claude 3 Opus has its own strengths. A [user on X](https://twitter.com/hahahahohohe/status/1765088860592394250) reported that Claude 3 Opus was able to **translate from Russian to Circassian** (a rare language spoken by very few) with just a database of translation pairs. Kevin Fischer further [shared](https://twitter.com/KevinAFischer/status/1764892031233765421) that Claude 3 understood **nuances of PhD-level quantum physics**. Another user demonstrated that Claude 3 Opus learns [self types annotation](https://twitter.com/VictorTaelin/status/1764801291576897785) in one shot, better than GPT-4.
So beyond benchmark and tricky questions, there are specialized areas where Claude 3 can perform better. So go ahead, check out the Claude 3 Opus model and see whether it fits your workflow.
At [**Fluid AI**](https://www.fluid.ai/), we stand at the forefront of this AI revolution, helping organizations kickstart their AI journey. If you’re seeking a solution for your organization, look no further. We’re committed to making your organization future-ready, just like we’ve done for many others.
Take the first step towards this exciting journey by [**booking a free demo call with us today**.](https://www.fluid.ai/demo) Let’s explore the possibilities together and unlock the full potential of AI for your organization. Remember, the future belongs to those who prepare for it today.
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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## Generative AI in Organizations
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Harnessing the Power of Generative AI in Your Organization
Identify where AI can add value. Then, choose the right generative AI technology and ensure you have a robust data management system in place. Start a Pilot then.
[](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization)
October 25, 2023
[](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization#) [](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization#) [](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization#) [](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization#) [](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization#)
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| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
Generative AI, a subset of artificial intelligence, has been making waves across various industries. It’s not just a buzzword; it’s a tool that’s revolutionizing how businesses operate. This blog post will guide you on how to leverage generative AI in your organization.
## Understanding Generative AI
Generative AI refers to systems that can generate novel data, such as images, text, or music, that mimic the style of a given input. It includes technologies like Generative Adversarial Networks (GANs), which consist of two neural networks competing against each other to create new, synthetic instances of data that can pass for real data.
## The Impact of Generative AI on Businesses
[According to McKinsey, one-third of organizations are using generative AI regularly in at least one business function1](https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-in-2023-generative-AIs-breakout-year). [Moreover, 40 percent of respondents say their organizations will increase their investment in AI overall because of advances in generative AI1](https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-in-2023-generative-AIs-breakout-year). Generative AI is revolutionizing the business landscape. It’s not just about automating tasks; it’s about creating new opportunities and solving complex problems in innovative ways.
Generative AI plays a crucial role in personalizing the customer experience. It can generate content or recommendations tailored to each user’s behavior, leading to a more engaging and satisfying customer experience. This leads to increased efficiency and, ultimately, growth.
Perhaps one of the most exciting aspects of generative AI is its potential to democratize AI. Tools like OpenAI’s ChatGPT and DALL-E are putting the power of AI into the hands of Business owners with their APIs, opening up new possibilities for innovation.
## Implementing Generative AI in Your Organization
### 1\\. Identify the Need
The first step is to identify where generative AI can add value to your organization. This could be in content creation, data augmentation, or even product design.
### 2\\. Choose the Right Generative AI Technology
There are various generative AI technologies available, such as GANs and Variational Autoencoders (VAEs). Choose the one that best fits your needs.
### 3\\. Data Management
Generative AI relies heavily on data. Ensure you have a robust data management system in place.
### 4\\. Pilot Project
Start with a pilot project before implementing generative AI across the organization. This allows you to gauge the effectiveness and make necessary adjustments.
## Real-life Examples of Generative AI Implementation
Here are some real-life examples of how generative AI is being implemented across various industries:
1. **Adobe, Canva, Microsoft Designer, and Shutterstock**: These major companies already offer generative AI tools for editing images, creating graphics, and [generating videos](https://www.flexclip.com/ai/).
2. **Mastercard**: Mastercard has been exploring the applications of Generative AI in commerce. They believe that this technology has the [potential to strengthen customer engagement](https://www.mastercard.com/news/press/2023/july/mastercard-leverages-its-ai-capabilities-to-fight-real-time-payment-scams/), create more efficient business operations, support software development, and much more. Furthermore, Mastercard is using Generative AI for credit card fraud detection.
3. **Airbnb**: Airbnb is using Generative AI to optimize their listings. They use AI and machine learning techniques to [analyze guest reviews](https://emerj.com/ai-sector-overviews/artificial-intelligence-at-airbnb/), property features, pricing trends, and comparable listings. They also use image recognition to enhance photo selection and automate responses to frequently asked guest questions. Moreover, they use AI to perform background checks on guests to ensure the safety of their hosts.
4. **Nike**: Nike has been using Generative AI to generate product prototype images. They also use AI technologies to communicate their products to [customers in a personalized manner](https://emerj.com/ai-sector-overviews/artificial-intelligence-at-nike/). Furthermore, they have developed tools like Nike Fit that use a combination of artificial intelligence technologies including Generative AI to help customers quickly find the right fit for their shoes.
These examples illustrate the vast potential of generative AI across different sectors. As technology continues to advance, it will be interesting to see the new and innovative ways in which it is used in the future.
## Conclusion
Implementing generative AI in your organization can lead to increased efficiency and growth. However, it’s crucial to understand that generative AI is not a magic bullet; it requires strategic planning and implementation. With the right approach, your organization can harness the power of generative AI and stay ahead in the competitive business landscape.
Remember, the future belongs to those who are ready to embrace new technologies and innovations – and generative AI is at the forefront of this revolution. We at [Fluid AI](https://www.fluid.ai/) stand at the forefront of this AI revolution and help companies kickstart their AI Journey. If you looking out for a solution for your organization, you are at the right place. [**Book a free demo call with us today and let us help you in making your organization future ready.**](https://calendly.com/paras-fluid_ai/30min)
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
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[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization#)
## Revolutionizing Enterprise AI
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
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# Stop Measuring Enterprise AI Like It’s 2020—Agentic AI Delivers ROI Daily
Legacy bots don’t cut it anymore—Agentic AI is the enterprise upgrade that delivers real ROI, daily. Still measuring AI like it’s 2020? Time to level up.
[.webp)](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020)
## Jahnavi Popat
July 11, 2025
[](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020#) [](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020#) [](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020#) [](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020#) [](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020#)
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#### **TL;DR**
- Agentic AI delivers higher ROI than traditional automation by combining reasoning, memory, and multi-step execution.
- It can operate autonomously across workflows like support, finance, HR, and IT without requiring manual reprogramming.
- Early adopters in BFSI, healthcare, and telecom have seen 35–50% reductions in operational costs.
- Agentic AI systems reduce tool-switching and context loss, leading to more efficient enterprise operations.
- The ROI of Agentic AI comes from compounding time savings, enhanced accuracy, and real-time adaptability.
- As AI-native infrastructure emerges, Agentic AI is becoming the standard for enterprise-wide automation.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## From Automation to Intelligence: Why ROI Needs a Rethink
For years, the narrative around AI in enterprises revolved around automation: faster processes, fewer humans, and lower costs. But as large language models (LLMs) matured, it became clear that real transformation doesn’t just come from automating tasks—it comes from intelligent orchestration of goals, tools, and outcomes. That’s where Agentic AI steps in.
Unlike traditional AI agents, which are often single-tasked or rule-bound, Agentic AI is goal-driven. It remembers previous context, chooses tools on the fly, adapts to real-time feedback, and even recovers from failure. This elevated autonomy turns every use case into a dynamic ROI engine.
Need help choosing the right AI strategy for your enterprise? You might want to read: [Choosing the Right Enterprise AI Provider](https://www.fluid.ai/blog/choosing-the-right-enterprise-ai-provider)
## Beyond Chatbots: Where Agentic AI Actually Delivers ROI
Let’s be clear: chatbots reduced call center loads, but their ROI plateaued. Agentic AI, on the other hand, doesn’t just deflect tickets—it solves them end-to-end. For example, an enterprise-grade Agentic AI system can:
- Read an incoming support ticket
- Classify urgency and extract structured data
- Query internal knowledge bases and customer data
- Compose a resolution using tools and context
- Trigger actions like refunds or escalations
The ROI here isn’t just about saving agent time. It’s about boosting first contact resolution (FCR), cutting down repeat interactions, and improving CSAT scores—all of which impact the bottom line.
Curious if you’re already running on Agentic AI and don’t even realize it? Here are [7 Hints That You’re Running on Agentic AI](https://www.fluid.ai/blog/7-hints-that-youre-running-on-agentic-ai).
## Think Bigger: Agentic AI Across the Enterprise
One of the most powerful things about Agentic AI is its versatility. We're not talking about AI in a silo. We’re talking about AI that:
- Handles claims processing in insurance
- Manages incident resolution in IT service management
- Drives sales workflows and follow-ups
- Automates employee onboarding in HR
- Generates and validates financial reports in accounting
The enterprise-wide application is where ROI gets exponential. In one telecom deployment, Agentic AI reduced TAT (turnaround time) by over 40% by coordinating across five internal tools automatically—no human needed to click between dashboards.
Operating in regulated sectors like banking, healthcare, or insurance? You’ll want to read: [Why On-Prem Agentic AI Will Rule Regulated Industries in 2025](https://www.fluid.ai/blog/why-on-prem-agentic-ai-will-rule-regulated-industries-in-2025)
## The ROI Math: Efficiency, Adaptability, and Precision
What makes Agentic AI such a strong value creator? It comes down to three compounding forces:
1. Time Savings: Multi-step workflows that used to take 30–60 minutes get handled in under 5.
2. Context Retention: Memory-driven agents avoid redundant steps, making fewer errors and needing less human intervention.
3. Cross-Tool Coordination: Agentic systems talk to multiple APIs, databases, and even legacy systems using standard protocols like MCP (Model Context Protocol).
When enterprises factor in the saved hours, reduced headcount pressure, and improved throughput, the ROI starts to look less like an AI experiment and more like a strategic business win.
## Benchmarks That Matter: Metrics for Agentic AI ROI
While older AI systems were measured by uptime or deflection rate, Agentic AI success is evaluated across broader, deeper KPIs:
- Task success rate: Did the agent complete the full process without escalation?
- Time-to-resolution: How long did it take to resolve or fulfill a request?
- Tool invocation accuracy: Was the right function/API used in the right context?
- Memory utilization: Did the agent retain relevant context over sessions?
- Feedback learning: Has the agent improved its performance over time?
Measuring ROI this way allows enterprises to link performance directly to revenue impact or cost savings—turning every agent into a trackable asset.
Agentic AI Connecting Enterprise Workflows for Real-Time ROI
## Real-World Wins: Where Enterprises Are Already Seeing Gains
Agentic AI is already proving its worth across sectors:
- Insurance: Faster FNOL (First Notice of Loss) and claims resolution with fewer human touchpoints.
- Banking & Finance: Agents that navigate compliance-heavy workflows with higher accuracy.
- Retail & Ecommerce: AI that handles everything from personalized product discovery to logistics coordination.
- Telecom: Agents that reduce downtime by dynamically troubleshooting customer or internal issues.
In each case, the AI isn’t just answering questions—it’s taking action across systems. That shift is where the real ROI unlocks.
## The Cost Equation: What You Save vs. What You Scale
Investing in Agentic AI isn’t just about cost reduction—though that’s a major perk. It’s about scalability. Unlike traditional workflows that hit bottlenecks as volumes rise, Agentic agents scale horizontally without requiring more headcount.
This means:
- Handling 10x the requests with the same resources
- Scaling new business lines without new teams
- Reducing error rates as task complexity increases
When leaders map ROI over time, the most powerful returns come not from cost cuts, but compound gains in capability.
Want a checklist of questions to ask before you invest in enterprise AI? Here’s a helpful guide: [What Every Leading Financial Organization Should Ask an Agentic AI Vendor](https://www.fluid.ai/blog/what-every-leading-financial-organization-should-ask-an-agentic-ai-vendor)
Agentic AI ROI Metrics: Visualizing Task Success, Tool Accuracy, and Scalable Enterprise Performance
## RAG & MCP: Under-the-Hood Tech That Enables ROI
Much of the ROI magic comes from foundational architecture. Retrieval-Augmented Generation (RAG) ensures agents pull accurate, up-to-date information from enterprise databases. Meanwhile, protocols like MCP (Model Context Protocol) allow agents to understand the functions of internal tools without needing manual prompt engineering.
This reduces implementation time, avoids brittle integrations, and lets agents handle new tools or logic with minimal retraining—a massive driver of ROI over traditional RPA.
## The Long-Term Impact: Creating Intelligent Infrastructure
Beyond the immediate gains, Agentic AI is laying the groundwork for long-term digital transformation. As businesses evolve toward AI-native operations, the need for intelligent, self-directed agents will only grow. Investing in Agentic AI today is not just about solving today's inefficiencies—it's about building an enterprise foundation that can adapt, scale, and thrive in the face of rapid change.
Think of it as upgrading your workforce, your workflows, and your strategy all at once. The cost of not doing this? Lagging behind in a market where speed and adaptability are everything.
## Agentic AI vs. Traditional Automation: The ROI Gap Is Growing
One of the most telling signs of Agentic AI's impact is how rapidly it’s outpacing legacy automation systems. Traditional RPA and deterministic bots are still valuable—but only in static, repetitive workflows. Agentic AI, by contrast, excels in dynamic environments where workflows evolve, decisions change, and goals shift on the fly.
This agility creates a widening ROI gap. Enterprises that rely solely on traditional automation are stuck paying high maintenance costs, limited flexibility, and brittle integrations. Those using Agentic AI can:
- Deploy agents faster with fewer engineering hours
- Adapt workflows without full redeployments
- Scale to new processes with plug-and-play tool use
In essence, Agentic AI replaces rigidity with responsiveness—yielding significantly greater returns over time.
## What Enterprises Should Do Next
If you’re serious about driving ROI from AI, start here:
- Identify high-friction, multi-step workflows in your org
- Check if those involve tool switching, repetitive logic, or human routing
- Pilot a narrow Agentic AI use case with strong KPIs
- Track not just efficiency, but goal completion and autonomy
And most importantly: don’t think of AI as a chatbot. Think of it as a workforce extension.
## Final Thought: Agentic AI Is the New Productivity Layer
We’re entering an era where the highest ROI doesn’t come from having the best software—but from having software that can use other software intelligently. That’s what Agentic AI enables.
Enterprises that recognize this shift early won’t just save money. They’ll move faster, serve better, and outpace competitors who are still stuck on legacy automation.
In a world where tools are abundant but time is scarce, Agentic AI turns complexity into velocity—and that’s ROI you can scale.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Latest posts
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
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## Agentic AI Tools
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Agentic AI Tools: The Power Behind Smarter, Faster Workflows
Supercharge workflows with Agentic AI tools, offering multilingual bots, automated workflows, and advanced data retrieval for seamless task execution.
[.webp)](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows)
## Abhinav Aggarwal
January 2, 2025
[](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows#) [](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows#) [](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows#) [](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows#) [](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows#)
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## **TL;DR**
Agentic AI tools are the driving force behind smarter workflow automation, enabling modular AI agents to handle tasks like knowledge retrieval, multilingual communication, and data analysis with precision. Leveraging frameworks like **Llama Index**, these tools provide seamless access to structured and unstructured data, automate repetitive processes, and adapt to dynamic requirements. From customer engagement to compliance management, Agentic AI tools revolutionize workflows for both technical and non-technical users, ensuring scalability, efficiency, and adaptability across industries.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
The [rise of **Agentic AI**](https://www.fluid.ai/blog/the-agentic-ai-revolution-supercharging-enterprise-operations-and-optimization) has revolutionized how businesses approach automation, with **Agentic AI tools** at the heart of this transformation. These tools enhance the capabilities of **AI agents**, empowering them to retrieve, process, and act on data across a wide range of workflows. Coupled with frameworks like **Llama Index**, these tools provide unparalleled efficiency, precision, and adaptability.
Let’s dive into how Agentic AI tools operate, their technical backbone, and how they supercharge workflows for enterprises worldwide.
## **What Are Agentic AI Tools?**
[Agentic AI tools](https://www.fluid.ai/blog/agentic-ai-a-new-era-for-enterprises) are specialized functionalities that equip AI agents to handle complex tasks autonomously. They allow agents to:
- Retrieve information from structured and unstructured data sources.
- Automate repetitive workflows while ensuring accuracy.
- Seamlessly integrate with external systems for real-time adaptability.
For instance, using **Llama Index**, Agentic AI tools organize data from diverse sources like documents, databases, and APIs. This enables AI agents to instantly retrieve actionable insights without delays.
## **Llama Index: The Backbone of Agentic AI Tools**
A key enabler of **Agentic AI tools** is **Llama Index**, a framework designed to connect AI agents to the data they need. Think of it as a powerful librarian that ensures agents always have access to the right information at the right time.
## **How Llama Index Works**
Llama Index enhances Agentic AI by:
- **Indexing Data**: It organizes information into searchable formats like graphs and vectors.
- **Retrieving Insights**: When an AI agent receives a query, Llama Index pinpoints the most relevant information from multiple sources.
- **Facilitating Workflows**: It enables agents to handle tasks like summarizing documents, analyzing data, and generating responses.
For example, in knowledge retrieval, Llama Index empowers agents to parse vast datasets and deliver precise answers, showcasing its seamless integration into **Agentic AI workflows**.
## **The Role of AI Agents in Workflow Automation**
AI agents, equipped with **Agentic AI tools**, act as [autonomous systems](http://ihttps//www.fluid.ai/blog/fluid-ais-agentic-ai-revolutionizing-enterprise-automation) capable of managing specific tasks. These agents:
- Collaborate in workflows, with each agent specializing in roles like planning, research, or execution.
- Use tools like Llama Index to efficiently manage and process data.
- Adapt to dynamic requirements, ensuring workflows are both flexible and efficient.
By utilizing **AI agents**, enterprises can automate processes ranging from customer service to compliance management.
## **Key Tools in Agentic AI**
##### **1\\. Knowledge Retrieval Tools**
AI agents leverage these tools to [fetch data from multiple sources,](https://www.fluid.ai/blog/agentic-rag-redefining-knowledge-retrieval) using frameworks like Llama Index to ensure relevant information is quickly available.
- **Example**: A compliance agent retrieves regulations from a knowledge base to ensure adherence during a project.
##### **2\\. Multilingual Communication Tools**
Agentic AI tools enable AI agents to interact with users in multiple languages across voice and chat platforms.
- **Example**: A customer service bot answers queries in English, Spanish, or Mandarin, ensuring global reach.
##### **3\\. Workflow Automation Tools**
These tools allow agents to automate repetitive tasks, such as report generation or email drafting.
- **Example**: An AI agent generates monthly financial summaries and emails them to stakeholders.
##### **4\\. Analytical Tools**
AI agents equipped with analytical capabilities can process large datasets to derive actionable insights.
- **Example**: A market research agent analyzes competitor data to identify emerging trends.
## **The Benefits of Agentic AI Tools**
### **For Non-Tech Users**
- **Simplified Interfaces**: Tools are easy to use, requiring no coding knowledge.
- **Faster Outcomes**: Workflows are streamlined, delivering results in seconds.
### **For Technical Teams**
- **Scalability**: Tools can grow with organizational needs, handling increasing volumes of data.
- **Custom Integrations**: Connect tools to proprietary systems for industry-specific solutions.
With **Agentic AI tools** powered by frameworks like **Llama Index**, both technical and non-technical users can leverage the benefits of intelligent automation.
## **Real-World Applications of Agentic AI Tools**
#### **1\\. Customer Engagement**
AI agents use multilingual tools to handle customer queries in real-time, across channels like voice and chat. This enhances customer satisfaction and reduces response times.
#### **2\\. Compliance Automation**
Agents equipped with knowledge retrieval tools analyze uploaded documents, validate compliance, and flag discrepancies, saving time and ensuring accuracy.
#### **3\\. Market Research**
Analytical tools help agents gather insights from market reports and competitor analyses, enabling businesses to make informed decisions.
#### **4\\. Knowledge Management**
Agents integrate with systems like Google Drive to access, organize, and utilize [organizational knowledge](https://www.fluid.ai/blog/agentic-rag-redefining-knowledge-retrieval), ensuring seamless workflows.
###### **How to Maximize the Potential of Agentic AI Tools**
1. **Integrate with Data Sources**: Connect tools to your organization’s systems like CRMs or SharePoint to centralize data.
2. **Leverage Customization**: Tailor tools to specific workflows, ensuring they align with your industry’s requirements.
3. **Adopt Multimodal Capabilities**: Use tools that support both text and voice interactions for broader applicability.
## **Conclusion: Empowering Workflows with Agentic AI Tools**
The integration of **Agentic AI tools** into workflows marks a transformative shift in how organizations operate. By leveraging frameworks like **Llama Index**, these tools enhance the capabilities of **AI agents**, enabling faster, smarter, and more scalable processes. Whether it’s retrieving knowledge, automating tasks, or analyzing data, Agentic AI tools deliver unmatched efficiency and adaptability.
As businesses look to stay ahead in a rapidly evolving digital landscape, embracing **Age** [**ntic AI** and its tools](https://www.fluid.ai/blog/fluid-ai-agentic-workflow-update) is no longer optional—it’s essential.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization
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## Join our WhatsApp Community
AI-powered WhatsApp community for insights, support, and real-time collaboration.
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## Latest posts
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows#)
## Open vs Closed LLM
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Open-Source vs Closed-Source LLM Software: Unveiling the Pros and Cons
Explore the pros and cons of open-source vs closed-source LLM software. Find out which model offers the best flexibility, security, and support for your business.
[.webp)](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons)
## Jahnavi Popat
September 16, 2024
[](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons#) [](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons#) [](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons#) [](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons#) [](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons#)
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| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
In today’s fast-paced digital landscape, choosing the right **Large Language Model (LLM) software** can make or break a business’s operational efficiency. Whether you’re aiming for cost-effectiveness, high flexibility, or advanced security, your decision to go with **open-source** or **closed-source software** can significantly impact your future success.
But did you know that nearly **78% of organizations** are planning to increase their **AI and machine learning investments** over the next few years? And when it comes to software, the global **open-source services market** is expected to hit **$50 billion by 2026**. These staggering numbers indicate one thing—making the right LLM software choice now is more critical than ever.
So, how do you choose between open-source and closed-source LLM software? In this article, we’ll break down the advantages and challenges of each, backed by real-world examples and data, to help you make the best decision for your organization.
## **Pros and Cons of Open-Source LLM Software**
### **Pros of Open-Source LLM Software:**
- **Cost-Effective**:
Open-source LLM software typically comes with no licensing fees, which is why **89% of companies** opt for open-source software to save on costs. It’s an excellent option for startups and businesses that want to invest their funds elsewhere.
- **Customizability**:
With access to the source code, businesses can modify the software to meet their unique requirements. Open-source solutions provide unmatched flexibility for organizations that want a tailor-made LLM platform.
- **Community Support**:
Open-source platforms benefit from a large community of developers contributing to the codebase. This can lead to faster bug fixes and feature releases. For example, popular open-source projects like **TensorFlow** have robust communities that contribute to continuous improvements, resulting in a **30% faster issue resolution** compared to some closed-source counterparts.
### **Cons of Open-Source LLM Software:**
- **Lack of Professional Support**:
While community support is valuable, it often lacks the reliability and promptness of professional support from a vendor. Organizations might need in-house expertise to manage troubleshooting and implementation. According to a **2022 Gartner report**, **60% of businesses** cited the lack of dedicated support as a significant drawback of open-source software.
- **Security Risks**:
The public availability of the source code means vulnerabilities can be more easily identified and exploited. Businesses must remain proactive in updating software and applying security patches. A **2023 study** found that open-source software was targeted in **55% of cyberattacks** involving AI models.
- **Higher Complexity**:
The flexibility of open-source comes at a cost—technical complexity. Implementing and managing open-source LLM software often requires an in-house team with advanced technical skills.
## **Pros and Cons of Closed-Source LLM Software**
### **Pros of Closed-Source LLM Software:**
- **Dedicated Vendor Support**:
Closed-source LLM software comes with professional support from the vendor, which can be a lifesaver when mission-critical issues arise. In fact, **57% of businesses** report that vendor support is a primary reason they choose closed-source solutions.
- **Strong Security**:
Vendors thoroughly test and secure closed-source software, offering a higher level of built-in security. This is especially important for industries like finance and healthcare, where data privacy regulations are stringent. A **Forrester report** found that closed-source solutions reduced security breaches by **30%** compared to open-source alternatives.
- **User-Friendly Design**:
Closed-source solutions often come with polished, intuitive interfaces. They are designed for ease of use, which means less training time for employees and a smoother implementation process.
### **Cons of Closed Source LLM Software:**
- **Higher Costs**:
Licensing fees for closed-source LLM software can be a major financial commitment. These ongoing costs may not be feasible for smaller businesses, particularly when compared to the free or low-cost nature of open-source software.
- **Limited Flexibility**:
Unlike open-source, you can’t modify the code of a closed-source solution. If your business has unique requirements, you’ll need to rely on the vendor for any new features or integrations, which can slow down innovation.
- **Vendor Lock-in**:
With closed-source software, your business may become dependent on the vendor’s roadmap. If the vendor decides to stop supporting the product, you could face high switching costs or a lengthy migration process.
## **Factors to Consider When Choosing LLM Software**
Here’s a quick checklist to guide your decision between open-source and closed-source LLM software:
| Factors | Open-Source LLM Software | Closed-Source LLM Software |
| --- | --- | --- |
| **Cost** | **Cost-Effective**:
It is free to use, with no licensing fees. _89% of companies_ prefer open source to reduce costs, making it ideal for startups and businesses looking to save money. | **Higher Costs**:
It comes with licensing fees, which can be a significant financial commitment, especially for smaller businesses. |
| **Customizability** | **Highly Customizable**:
It allows businesses to tailor the software to their unique needs, offering unmatched flexibility. | **Limited Flexibility**:
It does not offer access to the source code, limiting customization and requiring vendor intervention for changes. |
| **Support** | **Community-Driven Support**:
While helpful, community support often lacks the reliability and speed of professional vendor assistance. _60% of businesses_ cite the lack of dedicated support as a drawback. | **Dedicated Vendor Support**:
Closed-source software comes with professional vendor support, ensuring timely help for critical issues. _57% of businesses_ prioritize this. |
| **Security** | **Security Risks**:
Open-source’s public codebase can make it vulnerable to attacks. _55% of cyber-attacks_ on AI models target open source software. | **Stronger Security**:
Closed-source solutions undergo rigorous vendor-led security testing, making them safer for industries like finance and healthcare. |
| **Complexity** | **Higher Technical Complexity**:
Open-source solutions require more technical expertise to manage and implement. | **User-Friendly Design**:
They generally have easier setup processes with polished interfaces, reducing training time. |
| **Vendor Lock-In** | **No Vendor Lock-In**:
Businesses are free to modify the software or switch platforms without relying on a single vendor. | **Vendor Dependency**:
Businesses risk becoming dependent on the vendor’s ecosystem, with potential high switching costs if changes occur. |
## **Case Studies: Successful Open-Source Implementations**
### **Tech Startup Boosts Efficiency with Open-Source LLM**
A rapidly growing tech startup needed an affordable solution to handle its expanding customer support. By implementing an open-source LLM platform and customizing it to fit their customer service workflows, they saw a **25% reduction in response times** and improved overall customer satisfaction—all without breaking the bank.
### **Enterprise Adopts Open-Source for Document Management**
A large enterprise adopted an open-source LLM platform to streamline its document management process. The flexibility of the open-source model allowed the company to create customized workflows, leading to a **20% increase in operational efficiency**.
## **Case Studies: Successful Closed-Source Implementations**
### **Retail Giant Streamlines Operations with Closed-Source LLM**
A retail company turned to a closed-source LLM platform to automate customer insights and streamline operations. With built-in analytics and vendor support, they increased their customer retention rate by **18%** and reduced time spent on manual processes by **40%**.
### **Healthcare Provider Chooses Closed-Source for Enhanced Security**
A healthcare provider implemented a closed-source LLM solution to ensure compliance with strict healthcare regulations like **HIPAA**. The result? A **15% reduction in data breaches** and faster processing times for patient records, thanks to continuous vendor support.
## **Security Considerations in Open-Source and Closed-Source LLM Software**
Security should be a top priority for any organization considering LLM software. Both open-source and closed-source options come with their own sets of security challenges:
- **Open-Source Security**:
Open-source software is transparent, meaning anyone can view and improve the code. This openness, however, can expose vulnerabilities if not properly maintained. Regular updates and patches are crucial to keeping your software secure. **63% of IT leaders** acknowledge the importance of staying on top of open-source security updates.
- **Closed-Source Security**:
Closed-source software tends to have more rigorous security testing since vendors are solely responsible for managing vulnerabilities. While this can reduce the likelihood of breaches, you’re reliant on the vendor’s response time to release security updates.
## **Future Trends in LLM Software Development**
As **LLM software** continues to evolve, both open-source and closed-source models are adapting to meet the needs of modern businesses. Here are some future trends to keep an eye on:
- **Open-Source**:
Expect more **cloud-native** LLM platforms that offer scalable deployment options. Open source projects are also embracing **AI and machine learning** more than ever, enabling organizations to streamline processes like never before.
- **Closed-Source**:
Closed-source vendors are investing heavily in **AI-driven business insights** and **automated decision-making tools**. Additionally, many vendors are exploring **hybrid deployment models**, allowing businesses to combine the security of on-premise solutions with the flexibility of cloud-based systems.
## **Conclusion: Making the Right Choice for Your Business**
Choosing between **open-source** and **closed-source LLM software** ultimately depends on your business's specific needs and long-term goals.
- **Open-Source**: Ideal for businesses that need customization, flexibility, and cost-effectiveness, especially if you have a capable in-house IT team.
- **Closed-Source**: Perfect for businesses that prioritize professional support, security, and ease of use, even if it comes at a higher cost.
**Keep pace with the dynamic advancements in the LLM landscape by engaging with Fluid AI**. Reach out to us to adopt and deploy the latest LLM model for your organization with top-notch security, privacy, and scalability. We offer **private deployment options** as well as **hybrid hosting solutions**, ensuring you stay ahead of the curve.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Join our WhatsApp Community
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## Latest posts
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Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/open-source-vs-closed-source-llm-software-pros-and-cons#)
## Future AI Trends
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# The Future of AI: 5 Key Trends to Watch in 2025
Explore the emerging trends in AI, including Agentic AI, Multimodal AI, Voice AI, Edge AI, and AGI progress, that will shape industries in 2025.
[.webp)](https://www.fluid.ai/blog/the-future-of-ai-5-key-trend)
## Abhinav Aggarwal
December 13, 2024
[](https://www.fluid.ai/blog/the-future-of-ai-5-key-trend#) [](https://www.fluid.ai/blog/the-future-of-ai-5-key-trend#) [](https://www.fluid.ai/blog/the-future-of-ai-5-key-trend#) [](https://www.fluid.ai/blog/the-future-of-ai-5-key-trend#) [](https://www.fluid.ai/blog/the-future-of-ai-5-key-trend#)
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#### **TL;DR**
Key AI trends to watch in 2025 include Agentic AI, Multimodal AI, Voice AI, Edge AI, and AGI progress, all set to transform industries and user experiences.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
Artificial Intelligence (AI) is rapidly evolving, and the landscape in 2025 promises to bring significant advancements that will reshape industries and redefine how we interact with technology. From **Agentic AI** and **Multimodal AI** to **Edge AI** and the ongoing progress in **AGI**, these trends are set to dominate the AI landscape. Let's explore these key trends and understand how they will influence the future.
## **1\\. Agentic AI: Revolutionizing Autonomy**
Agentic AI refers to autonomous systems that can make decisions and perform tasks without direct human intervention. These systems are designed to act on their own, using learned knowledge and algorithms to carry out complex operations in real-time. In 2025, the use of **Agentic AI** is expected to surge across sectors like healthcare, finance, and logistics.
In healthcare, for example, agentic AI could autonomously monitor patient conditions, adjust treatment plans, and alert medical staff when necessary. In logistics, autonomous vehicles and drones could optimize delivery routes and improve efficiency without the need for human drivers or operators. This increase in autonomy will lead to more efficient operations and cost reductions across industries.
While **Agentic AI** is a growing trend, it also presents new challenges, particularly regarding accountability and transparency. Businesses will need to ensure that these systems remain ethical, fair, and unbiased as they take on more critical tasks.
## **2\\. Multimodal AI: The Future of Interaction**
.png)
Multimodal AI refers to systems that can process and integrate multiple types of data—such as text, audio, and images—to create a more holistic understanding of the world. This trend is gaining traction, especially with advancements in computer vision, natural language processing (NLP), and speech recognition.
For instance, multimodal AI can enable more interactive and personalized experiences. Imagine a virtual assistant that not only responds to voice commands but can also understand and interpret gestures, facial expressions, and context from visual inputs. This will significantly enhance user experience and decision-making processes in industries like customer service, education, and healthcare.
In 2025, we expect **Multimodal AI** to drive innovations in areas like accessibility, enabling AI systems to support those with disabilities in more intuitive and adaptive ways. By combining various modalities, AI will be able to provide richer insights and more accurate predictions, enhancing everything from product recommendations to medical diagnostics.
## 3\\. **Voice AI: Smarter and More Humanlike**
.png)
Voice AI has made significant strides in recent years, and its evolution is far from over. By 2025, **Voice AI** will offer more natural, context-aware conversations and seamless integrations across various devices and platforms. Today’s voice assistants like Siri, Alexa, and Google Assistant have already demonstrated their capabilities, but they often struggle with understanding nuanced speech, accents, and emotions.
However, by 2025, advancements in **Voice AI** will allow these systems to understand a broader range of human emotions, respond in a more personalized manner, and provide greater conversational depth. One of the most promising applications is in customer service, where **Voice AI** can handle complex queries through **caller bots**. These bots will adjust their tone and responses based on the sentiment of the conversation, providing a human-like experience for callers.
For example, **caller bots** in customer service will not only address routine inquiries but also recognize when a customer is frustrated or upset, adapting their tone and responses to soothe the caller, making the interaction feel more natural. This will make voice-based support more effective and personalized. Additionally, **Voice AI** could enhance accessibility, allowing users to interact with their devices in ways that feel more intuitive—such as voice-controlled smart homes that adjust lighting, temperature, and security settings seamlessly.
These developments will help **Voice AI** become more humanlike and adaptable, transforming how businesses interact with customers and how users engage with technology in their daily lives.
## **4\\. Edge AI: Real-Time Decision-Making at the Source**
.png)
As more devices become interconnected through the Internet of Things (IoT), the need for **Edge AI** is becoming increasingly important. Edge AI involves processing data locally, directly at the source, instead of sending it to the cloud for analysis. This reduces latency, enhances privacy, and supports real-time decision-making—critical for applications like autonomous vehicles, smart cities, and healthcare monitoring.
For example, **Edge AI** in autonomous vehicles allows for faster processing of sensor data, enabling quicker responses to changes in the environment, such as sudden obstacles or road conditions. In smart cities, Edge AI can be used to analyze traffic data in real-time, improving the efficiency of public transportation and optimizing energy consumption.
By 2025, the adoption of **Edge AI** is expected to increase significantly, driven by advancements in computing power and the growing demand for instant data processing. This will lead to enhanced user experiences, as systems become more responsive and capable of making decisions without relying on centralized cloud systems.
## **5\\. AGI Progress: A Long Road Ahead**
Artificial General Intelligence (AGI) is still an aspirational goal in the AI community. Unlike narrow AI, which excels in specific tasks, AGI aims to perform any intellectual task that a human can. While progress has been made in AI research, experts agree that **AGI** is still several years, if not decades, away from becoming a practical reality.
In 2025, we may see incremental advancements in AGI research, but true AGI is likely to remain elusive for the foreseeable future. Current AI systems are still far from achieving the flexibility, creativity, and problem-solving capabilities of human intelligence. However, AGI research is critical for the future of AI, as it could unlock the potential for machines to learn and adapt across a wide range of domains, revolutionizing industries from healthcare to entertainment.
For now, much of the focus will remain on improving narrow AI capabilities and exploring hybrid approaches that combine **AGI** research with more specialized systems.
## **Conclusion: A Look Toward 2025 and Beyond**
The future of AI in 2025 promises a mix of exciting developments and significant challenges. **Agentic AI** will enhance autonomy in industries, while **Multimodal AI** will create more personalized, intuitive experiences for users. **Voice AI** will become more natural and humanlike, improving accessibility and customer interactions. **Edge AI** will enable real-time decision-making with enhanced privacy and responsiveness.
However, **AGI** progress will likely remain slow, with true AGI still a distant goal. As these trends evolve, businesses and consumers alike will need to navigate the opportunities and risks that come with the rapid advancement of AI technologies.
In the coming years, the convergence of these AI trends will continue to reshape how we interact with technology, leading to smarter, more efficient, and more personalized experiences across industries. The key to success will be balancing innovation with ethical considerations and ensuring that AI serves humanity in a fair and responsible manner.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Latest posts
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
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## Top AI Influencers 2025
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Top 10 AI Influencers You Can’t Ignore in 2025
AI influencers are dominating social media, stealing brand deals, and outshining humans. Are we witnessing the death of human influencers? The future is unsettlingly digital.
[.webp)](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025)
## Jahnavi Popat
January 29, 2025
[](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#) [](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#) [](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#) [](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#) [](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#)
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#### **TL;DR**
AI influencers are revolutionizing social media, attracting massive audiences, and collaborating with leading brands. These virtual personas blur the line between real and artificial, transforming industries like fashion, technology, and lifestyle.
- AI influencers are taking over social media, building massive followings, and collaborating with top brands.
- They blur the lines between real and virtual, reshaping fashion, tech, and lifestyle industries.
- With their growing power, are human influencers at risk of becoming obsolete?
Unlike human influencers, they are ageless, endlessly productive, and free from scandals, making them a dependable choice for brands. From hyper-realistic visuals to advanced AI personas, these digital celebrities are reshaping what it means to be influential in the digital world.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## AI Influencers: The Game-Changers of Digital Culture
AI influencers are not just a fleeting trend—they are transforming the **digital marketing landscape**. Developed with advanced **artificial intelligence (AI)**, machine learning, and CGI, these virtual personalities offer more than just visual appeal. They dominate social media platforms, secure lucrative brand partnerships, and redefine the concept of celebrity.
The rapid growth of **virtual influencers** has disrupted industries like fashion, entertainment, and technology. Curious about this groundbreaking phenomenon? Dive deeper into [AI Influencers: The Rise of Virtual Personas in 2025](https://www.fluid.ai/blog/ai-influencers-the-rise-of-virtual-personas-in-2025).
## Top 10 AI Influencers Shaping Social Media in 2025
### **1\\. Aisha NEO – The AI Superstar of Tomorrow**
**Audience:** Tech enthusiasts, futurists, digital lifestyle fans
**Content:** AI-generated videos, tech insights, and futuristic aesthetics
**Why She’s Popular:** Powered by cutting-edge Fluid AI technology, Aisha NEO masterfully blends AI trends, technology, and lifestyle content. Her ultra-realistic interactions make fans question her existence.
As a trendsetter in AI-driven content creation, she redefines influencer marketing for brands.
**👉** [_Go check out her Instagram page!_](https://www.instagram.com/aishaneo/)
### **2\\. Lil Miquela – The Trailblazing AI Fashion Icon**
**Audience:** Fashion-forward Gen Z, music lovers, digital culture enthusiasts
**Content:** High-end fashion campaigns, music, and advocacy
**Why She’s Popular:** With over 2.6M followers, Lil Miquela has collaborated with Prada, Calvin Klein, and Chanel. As an AI-generated influencer, her storytelling and activism transcend the limitations of a digital avatar.
[_👉 Go check out her Instagram page!_](https://www.instagram.com/lilmiquela/)
### **3\\. Kenza Layli – The Moroccan Digital Muse**
**Audience:** Fashion lovers, digital culture enthusiasts, lifestyle influencers
**Content:** High-fashion campaigns, Moroccan aesthetics, virtual storytelling
**Why She’s Popular:** Kenza Layli seamlessly blends **Moroccan heritage with digital elegance**, making her one of the most unique AI influencers in the space. Her **ultra-glamorous content and storytelling skills** set her apart in the world of virtual influencers.
👉 [Go check out her Instagram page!](https://www.instagram.com/kenza.layli/)
### **4\\. Rozy – The Sustainable AI Model**
**Audience:** Eco-conscious consumers, green tech advocates
**Content:** Sustainable fashion, ethical branding, AI innovation
**Why She’s Popular:** Rozy collaborates with eco-friendly brands, advocating for AI-driven sustainability in fashion and lifestyle. As a pioneer in ethical AI marketing, she redefines digital influence by promoting green innovation and conscious consumerism.
👉 [Go check out her Instagram page!](https://www.instagram.com/rozy.gram/)
### **5\\. Shudu – The World’s First Digital Supermodel**
**Audience:** High-fashion enthusiasts, beauty lovers, modeling fans
**Content:** Luxury fashion campaigns, editorial photoshoots, AI beauty inspiration
**Why She’s Popular:** As the **first-ever digital supermodel**, Shudu has worked with top brands like Balmain and Fenty Beauty. Her **hyper-realistic visuals and high-end collaborations** redefine the future of modeling.
👉 [Go check out her Instagram page!](https://www.instagram.com/shudu.gram/)
### **6\\. imma – Japan’s AI Modeling Star**
**Audience:** Minimalists, fashion enthusiasts, beauty lovers
**Content:** Lifestyle shoots, fashion, and beauty campaigns
**Why She’s Popular:** Imma’s **seamless integration of real-world photography and AI visuals** makes her the epitome of hyper-realistic content. She’s a leading figure in **AI influencer marketing strategies**.
👉 [Go check out her Instagram page!](https://www.instagram.com/imma.gram/)
### **7\\. Leya Love – The AI Advocate for Peace & Sustainability**
**Audience:** Eco-conscious consumers, spirituality advocates, sustainability champions
**Content:** Mindfulness, environmental activism, ethical fashion
**Why She’s Popular:** Leya Love uses her platform to **promote sustainability, love, and mindfulness**, bridging the gap between **AI and humanitarian causes**. She inspires followers to **embrace a greener, kinder world**.
👉 [Go check out her Instagram page!](https://www.instagram.com/leyalovenature/)
### **8\\. Lu do Magalu – Brazil’s Virtual Shopping Guru**
**Audience:** Online shoppers, tech lovers, Brazilian digital consumers
**Content:** Product reviews, e-commerce deals, tech recommendations
**Why She’s Popular:** Lu do Magalu is **Brazil’s most influential AI shopping assistant**, helping millions of users with product recommendations, tech insights, and exclusive deals from **Magalu (Magazine Luiza)**. She’s a pioneer in **AI-driven e-commerce marketing**.
👉 [Go check out her Instagram page!](https://www.instagram.com/magazineluiza/)
### **9\\. Aitana López – Spain’s Digital Beauty Queen**
**Audience:** Fashionistas, beauty pageant fans, digital modeling enthusiasts
**Content:** Runway-ready fashion, AI-modeled visuals, lifestyle aesthetics
**Why She’s Popular:** Aitana is **reshaping beauty standards and challenging traditional norms** with her AI-enhanced content. Her ultra-glamorous, **high-fashion visuals captivate audiences**, making her one of the most sought-after virtual models.
👉 [Go check out her Instagram page!](https://www.instagram.com/fit_aitana/)
### **10\\. Bermuda – The Bold Cyberpunk Visionary**
**Audience:** Futurists, cyberpunk enthusiasts, digital creators
**Content:** Cyberpunk-inspired fashion, AI debates, provocative opinions
**Why She’s Popular:** Bermuda is a controversial figure who sparks meaningful conversations about AI in society while captivating audiences with her bold visuals.
[_👉 Go check out her Instagram page!_](https://www.instagram.com/bermudaisbae/)
## The Future of AI Influencers in Marketing
AI influencers offer unparalleled advantages for brands, including:
- **Reliability:** They are immune to scandals, controversies, and personal downtime.
- **Scalability:** These influencers produce **24/7 high-quality content** with zero lag.
- **Versatility:** With their ability to adapt instantly, they align perfectly with the latest trends.
As **artificial intelligence reshapes digital marketing**, the question looms: Will human influencers become obsolete? The rapid evolution of **AI-generated personalities** suggests a future where virtual influencers could dominate the global influencer economy.
Would you follow an AI influencer, or does the concept make you uneasy? Either way, the digital age is here, and it’s more advanced than ever.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
.webp)
Unlock Your Business Potential with AI-Powered Solutions
[Request a Demo](https://www.fluid.ai/demo)
[X](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#)
## Join our WhatsApp Community
AI-powered WhatsApp community for insights, support, and real-time collaboration.
Name\\*
Company\\*
Email\\*
Phone\\*
Thank you for reaching out! We’ve received your request and are excited to connect. Please check your inbox for the next steps.
Oops! Something went wrong.
.webp)
Join Our
Gen AI Enterprise Community
[Join our WhatsApp Community](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#)
## Latest posts
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/top-10-ai-influencers-you-cant-ignore-in-2025#)
## Generative AI Metrics
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# Generative AI Mastery: 5 Metrics for Successful Deployment and Pilots
This blog post dives into 5 essential metrics that can empower you on your journey towards Gen AI mastery in deployments and pilots for your organisations use cases
[](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots)
May 13, 2024
[](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots#) [](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots#) [](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots#) [](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots#) [](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots#)
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| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
The growing field of Generative AI (Gen AI) is developing rapidly but holds the potential to completely transform a wide variety of industries. From crafting personalized marketing materials to composing unique musical pieces, Gen AI's capabilities offer a transformative power. However, successfully deploying and piloting Gen AI projects requires meticulous attention that extends beyond just the technical aspects. To ensure a successful Gen AI implementation, focusing on key metrics is crucial. This blog post dives into 5 essential metrics that can empower you on your journey towards Gen AI mastery in deployments and pilots.
1. **Data Quality and Relevance: The Cornerstone of Success**
Gen AI models thrive on high-quality data. This measure takes into account the level of accuracy, broadness, and usability of the data on which the model was trained. Inaccurate data can produce uneven outcomes, poor estimates, and an unsuccessful model as a whole. Here's how to meticulously assess data quality:
- **Data Accuracy: Ensuring Flawless Inputs**
- **Data Validation:** Implement automated or manual checks to identify and flag inconsistencies within the data. This involves defining data quality rules and employing them to scrutinize the data for errors. Tools like data validation frameworks can automate this process.
- **Data Cleaning:** Address identified inaccuracies through techniques like outlier removal, missing value imputation (filling in gaps), and data normalization (scaling data to a specific range). Tools like data-wrangling libraries can automate this process.
- **Data Completeness: Capturing the Full Picture**
- **Data Profiling:** Analyze the data to comprehend its distribution, identify missing values, and assess the presence of outliers. Data profiling tools can generate comprehensive reports on these aspects.
- **Techniques for Data Restoration:** If it is unavoidable because some data will be missing, take into account mean/median substitution (which substitutes typical values with missing values) or more advanced approaches like k-Nearest Neighbors (KNN) imputation to fill in the blanks.
Data Relevance: Aligning with Your Goals
- **Domain Expertise:** Involve domain specialists in the data selection process to make sure the data includes all the necessary components important to the specific objective the Gen AI model was created for.
Data Collection: Make sure the dataset you chose matches the real-world situation where the model will be used. This might involve filtering out irrelevant data points or collecting additional data to bridge any gaps.
2. **Model Performance: The Heart of Efficiency**
Evaluating a Gen AI model's performance is critical for gauging its effectiveness. Here are a few important factors to consider:
- **Accuracy: Hitting the Mark**
This refers to how well the generated outputs align with the desired outcome. As an example, the following metrics can be utilized to measure reliability in a text creation task:
- **BLEU Score (Bilingual Evaluation Understudy):** A typical measure used to contrast the generated text with reference texts that were written by humans. It analyzes n-gram accuracy, showing the quantity that the content produced by the computer matches the original text at the word or phrase level.
- **ROUGE Score (Recall-Oriented Understudy for Gisting Evaluation):** An additional standard that discusses what recall-oriented the generated written work is in comparison to the primary text. The algorithm takes into account several variables, such as the longest common subsequence, n-gram overlap, and ROUGE-L (Longest Common Subsequence), that focus on identifying an extended matching word sequence.
- **Precision: Sharpening Your Focus**
This metric focuses on how many of the generated outputs are truly relevant to the task. High precision indicates the model is generating outputs that are specifically on target. Here's how to measure precision:
- **Positive Predictive Value (PPV):** Calculated by dividing the entire amount of positive results (all outputs that are categorized as relevant) by the number of genuine positives (relevant outputs generated by the model). This measure helps in deciding the value of the model's output.
- **Recall: Capturing the Full Spectrum**
Recall measures how well the model captures all the relevant possibilities. A high recall signifies the model isn't missing out on important outputs. Here's how to measure recall:
True Positive Rate (TPR): Calculated by dividing the number of true positives by the total number of actual positive cases (all relevant outputs that could have been generated). This metric helps identify how well the model finds all the relevant possibilities.
3. **Human Evaluation: The Subjective Lens**
While quantitative metrics are valuable, incorporating human evaluation adds an essential layer of insight. Human evaluators can assess the quality, creativity, and overall effectiveness of the generated outputs from a subjective perspective. Here's how to integrate human evaluation:
- **Expert Reviews:** Involve domain experts to assess the generated outputs' accuracy, relevance, and adherence to specific criteria. For example, in a creative text-generating activity involving poem generation, professionals can determine the resulting poetry for originality.
- **User Testing:** To get input on the Gen AI application's usability, effectiveness, and good user experience, do testing among users. This can be beneficial in programs where customers engage directly with the generated results.
Consider different user groups and scenarios during testing to ensure the Gen AI application functions as intended for your target audience.
Techniques like A/B testing can be used to compare the performance of different versions of the Gen AI application with human users.
By incorporating both expert reviews and user testing, you gain valuable insights into the real-world effectiveness and user experience of your Gen AI model.
(unique visual content for Analytical Effectiveness: Scaling Optimization)
4. **Analytical Effectiveness: Scaling Optimization**
Gen AI models can demand a great deal for dealing with resources and electricity due to their high level of complexity. To ensure scalability and cost-effectiveness, monitor computational efficiency. Here are some relevant metrics:
- **Training Time:** Measure the time it takes for the model to train on a given dataset. This can help compare different model architectures and training configurations. Training time can be minimized by using strategies like model optimization, which involves reducing the model's parameter count, or by utilizing more power-efficient technology, like GPUs.
Monitor the amount of time it takes the model to generate the results for a single input, called the inference time. For real-time systems where users demand instant results, this statistic is important. Without significantly impacting accuracy, techniques like model quantization—which involves reducing the model's weights' precision—can improve detection.
- **Resource Utilization:** Maintain track of how much memory and processing power the model consumes during inference and training. Cloud platforms often offer tools to track resource utilization, allowing you to optimize your Gen AI application for cost and efficiency.
By monitoring and optimizing computational efficiency, you can ensure your Gen AI model can be deployed and scaled effectively in real-world scenarios.
(unique visual content for Bias and Fairness: Ensuring Responsible AI)
5. **Bias and Fairness: Ensuring Responsible AI**
Gen AI models are subject to judgments that are part of the training data. To guarantee just and moral results, it is crucial to keep an eye out for and minimize any possible biases. Here's how to deal with bias:
- **Data Bias Analysis:** Use techniques such as data profiling and fairness tools for analysis to find possible biases in the training set. These instruments may help in detecting information differences that might generate inaccurate outcomes. The model may produce biased descriptions that favor costly goods, for example, if a dataset utilized to generate product descriptions includes more data on high-end items.
- **Fairness Metrics:** For assessing the accuracy of the model across various demographic groups, utilize fairness metrics such as balanced odds or mathematical equality. These measures can assist in determining how the model benefits some groups more than others.
- **Mitigation Techniques:** Implement techniques like data augmentation (adding more representative data to the training set) or fairness-aware training algorithms to mitigate bias. Data augmentation can help address imbalances in the data, while fairness-aware training algorithms can penalize the model for making biased predictions.
By actively monitoring and addressing bias, you can ensure your Gen AI model operates ethically and responsibly.
## **Conclusion: Building Success with Gen AI**
To successfully deploy and pilot Gen AI projects, focus on the 5 key metrics: data quality, model performance, human evaluation, computational efficiency, bias and fairness. Monitoring these metrics throughout the deployment process is essential for the responsible and effective application of Gen AI.
#### **As leaders in the AI revolution, we at** [**Fluid AI**](https://www.fluid.ai/) **assist businesses in launching their AI initiatives. To begin this amazing trip,** [**schedule a free sample call**](https://www.fluid.ai/demo) **with us right now. Together, let's investigate the options and help your company realize the full benefits of artificial intelligence. Recall that those who prepare for the future now will own it.**
## **FAQs on Generative AI Deployment and Pilots**
1. **What is the most important metric for Gen AI success?**
There isn't a single most important metric. A successful Gen AI deployment considers a combination of factors, including data quality, model performance (accuracy, precision, recall, specificity), human evaluation, computational efficiency, bias and fairness, explainability, and security/privacy.
2. **How can I ensure my data is high-quality for Gen AI training?**
Focus on data accuracy (validation and cleaning), completeness (profiling and imputation), and relevance (domain expertise and curation).
3. **How do I measure the accuracy of generated text?**
Metrics like BLEU score (n-gram precision) and ROUGE score (recall-oriented evaluation) compare generated text to human-written references.
4. **What's the difference between precision and recall in Gen AI?**
Precision focuses on how many relevant outputs the model generates, while recall measures how well the model captures all possible relevant outputs.
5. **How can I make my Gen AI model more interpretable?**
Utilize Explainable AI (XAI) techniques and analyze feature importance to understand the model's decision-making process.
6. **What security measures are important for Gen AI deployments?**
Implement robust data security practices to protect training data and generated outputs from unauthorized access or manipulation.
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# Why Banks Are Betting Big on AI-Driven Virtual Assistants
How AI-driven virtual assistants are transforming banking by providing personalized, efficient customer service, reducing costs, & enhancing the role of customer service representatives.
[](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants)
October 9, 2024
[](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants#) [](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants#) [](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants#) [](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants#) [](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants#)
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| TL;DR | |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## **The Evolution of Banking**
Once upon a time, banking was all about personal interactions. From depositing checks to transferring funds, a visit to the bank was often necessary. Fast forward, and technology has completely reshaped the financial landscape. Today, calling a relationship manager or simply logging onto a bank's website for transactions has become the norm. The rise of online and mobile banking has streamlined traditional processes, offering customers greater convenience and speed. However, as digital banking evolves, the expectations for personalized, immediate service have grown exponentially.
In this article, we'll explore how banks are stepping up to meet these expectations by integrating AI-powered virtual assistants. We'll dive into how leading banks create hyper-personalised, seamless experiences to provide immediate customer resolution. Moreover, we'll examine how AI-driven virtual assistants and enterprise-level GPT solutions are set to reshape the future of customer service in banking, driving efficiency and enhancing user satisfaction.
## **Current Market Landscape and Trends**
The banking sector is undergoing rapid change. According to Statista, the U.S. banking market is projected to grow 4.7% between 2024 and 2029, reaching a market volume of US$0.78 trillion by 2029. In 2021, 64% of the online population in the U.S. engaged in online banking, with a higher percentage of women (65%) using these services than men (63%). Notably, younger generations spearhead the shift toward digital banking, preferring these solutions over traditional in-person interactions or phone calls with relationship managers.
This trend pushes banks to innovate beyond the usual automated banking solutions and prioritize personalization. While automation offers immense benefits, it often falls short when customers require more nuanced assistance. Thus, banks are investing in AI technologies instead of merely expanding their customer support teams to bridge the gap.
## **Key Challenges Facing Modern Banking**
Even with a surge in digital adoption, banks continue grappling with challenges that hinder efficiency. Key performance indicators (KPIs) like Average Handling Time (AHT) for customer service representatives (CSRs) are becoming critical measures of operational success. However, several pain points contribute to inefficiencies:
- **Higher AHT, Lower CSR Efficiency**: Prolonged interaction times due to lack of real-time, precise data availability.
- **Information Gaps**: CSRs need help managing customer queries promptly due to scattered or outdated data.
- **Lack of Personalization**: Without real-time insights, it becomes challenging to provide personalized solutions, reducing customer satisfaction.
- **Long Wait Times**: Customers often face delays in receiving support, further straining relationships.
- **Limited Knowledge Retention**: CSRs can't retain all the service knowledge needed to address every inquiry.
While automation has helped manage basic queries for most customers, a more significant challenge looms: catering to the elite 20% of clients who contribute 80% of a bank's business. Banks need to enhance their personalization efforts, especially for high-net-worth individuals (HNIs). Although dedicated teams of relationship managers are in place for these clients, even these professionals face constraints—managing multiple customers and juggling priorities.
## **The Role of Relationship Managers Today**
A relationship manager's role in modern banking is pivotal, especially for HNIs. Their responsibilities include:
- Understanding the unique problems and goals of their assigned accounts.
- Offering tailored solutions that align with clients' financial aspirations.
- Resolving issues in real time to maintain trust and satisfaction.
- Delivering a \"wow\" experience that exceeds expectations.
- Helping clients achieve long-term financial objectives.
Ideally, these goals are met through personalized templates and pre-designed customer journeys. But can this level of personalization be scaled for a broader audience? With the advent of AI, the answer is increasingly becoming \"yes.\"
## **Where Automation Falls Short**
Traditional automation, though functional, often relies on static workflows and predefined responses, limiting its flexibility. For instance, many chatbots today follow basic scripts: they ask for information, attempt to categorize the issue, and then provide programmed responses. This works well for straightforward queries but needs more for customers with complex, specific needs. Customers seeking more detailed or personalized assistance can quickly become frustrated when chatbots fail to meet their expectations.
## **How Efficient Is Automation On Its Own?**
Automation is best for handling routine tasks—balance checks, transaction histories, or basic inquiries. It streamlines operations, reduces costs, and ensures consistency. However, its rigidity means that it struggles with complex, context-heavy customer problems, diminishing its utility for a high-value segment of customers.
## **Can Automation Be Predictive?**
This is where the [future of automation](https://www.fluid.ai/blog/autonomous-agents-for-finance) lies—shifting from reactive to predictive. With AI-driven systems, banks can anticipate customer needs based on previous interactions, financial behavior, and personal preferences. Predictive automation enhances proactive service, suggesting relevant solutions before a customer articulates the issue.
## **The Role of AI-Powered Virtual Assistants**
AI virtual assistants bring an entirely new dimension to customer service by delivering conversational experiences that are both intuitive and intelligent. Here are some of the most prominent use cases for AI-enabled assistants in banking:
- **Personalized Interactions**: AI can instantly analyze a customer's financial history, preferences, and behavior to offer tailored solutions in real time.
- **Proactive Support**: Instead of waiting for a query, virtual assistants can prompt customers with helpful information, alerts, or personalized financial advice.
- **Empowering CSRs**: By handling repetitive tasks, AI assistants allow CSRs to focus on higher-level issues, enhancing the overall customer experience and reducing AHT.
- **Enhanced Self-Service**: Customers can enjoy faster resolutions through sophisticated conversational interfaces that feel less like a transaction and more like a personal conversation.
## **Organizational Benefits of AI Virtual Assistants**
For banks, integrating AI-powered virtual assistants can lead to:
- **Increased Efficiency**: Reduced AHT and faster problem resolution for general and premium customers.
- **Cost Savings**: Lower operational costs by automating routine tasks and reducing the reliance on expanding CSR teams.
- **Better Customer Satisfaction**: Enhanced personalization leads to a superior customer experience, improving loyalty and retention rates.
- **Data-Driven Insights**: AI systems can collect and analyze vast amounts of data, providing valuable insights into customer behavior and improving future interactions.
## **The Future of AI in Banking and the Changing Role of CSRs**
As AI becomes more prevalent in the banking industry, the role of customer service representatives is set to evolve. Rather than being replaced, CSRs will take on more strategic, relationship-focused tasks. AI will handle the routine, while human agents will deliver high-level, nuanced solutions—ensuring that the human touch is not lost even as banking becomes more automated.
AI-driven virtual assistants are already transforming the way banks interact with their customers. As technology advances, these systems will continue growing more intelligent, creating more profound, personalized customer experiences. The future of banking is not just digital; it's smart, personalized, and driven by AI.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
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Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Latest posts
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
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## AI Agents Transform BI
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[Back to blogs](https://www.fluid.ai/blogs)
# Dashboards Can’t Compete: AI Agents Are Redefining BI, Driving Business Actions and ROI
Dashboards show you what happened. AI agents tell you what to do next. If your BI isn’t acting on its own, it’s just reporting history — not making it.
[.webp)](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi)
## Jahnavi Popat
June 13, 2025
[](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi#) [](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi#) [](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi#) [](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi#) [](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi#)
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#### **TL;DR**
1. Traditional dashboards only show data; AI agents deliver decisions.
2. Business leaders don’t want charts—they want answers. AI agents speak in outcomes, not visuals.
3. Agents pull real-time data, detect anomalies, and offer explanations without human prompting.
4. Dashboards are static and reactive; agents are dynamic and proactive.
5. The future of BI is voice-first, inbox-delivered, and driven by Agentic AI.
6. This shift isn't just technical—it’s cultural, strategic, and competitive.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## Welcome to the Post-Dashboard Era
It used to be simple: build a dashboard, give stakeholders visual access to metrics, and let them interpret what it means. But in a world of notification fatigue, short attention spans, and too many tools, dashboards have become yet another window no one opens. The truth? Data isn't enough anymore. Decisions are the new currency.
This is where AI agents come in—intelligent, autonomous systems that don’t just display data, they act on it.
[They’re already being used in workflows like these](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore). They analyze trends, detect anomalies, answer follow-ups, and deliver results through the channels you already live in: Slack, email, WhatsApp, even voice.
## \"Just Tell Me What I Need to Know\": The Executive Shift
Executives aren’t opening dashboards between back-to-back meetings. They need digestible, real-time insights that are prioritized and personalized. AI agents excel at this.
Imagine getting a Slack message that says: \"Sales dropped 8% last week in the APAC region. The cause: a supply chain delay in Singapore. Recommend pausing campaigns in the region for 48 hours. Want me to schedule a team sync?\"
That’s not a chart. That’s a decision engine in action.
## From Pretty Visuals to Performance Intelligence
Tools like Power BI and Tableau are powerful—no doubt. But they still expect users to log in, click through tabs, apply filters, and then interpret what they see. AI agents invert that model. They:
- Monitor your key KPIs in real time
- Highlight only what’s truly important
- Provide context and recommended action
- Package everything into a human-like conversation
These agents act like human analysts—except they never sleep and don’t need onboarding.
## Beyond Reporting: Agents That Run the Flow
We’re not just talking about insight delivery. Today’s AI agents are handling the entire data-to-action loop:
- Pulling real-time data from your CRM, ERP, or analytics layer
- Analyzing trends or outliers (with built-in anomaly detection)
- Generating executive-ready summaries
- Sending those insights via your preferred channel
- Triggering automated follow-ups (like scheduling a review meeting or pausing an ad set)
It’s a closed loop of visibility, understanding, and execution— _without ever opening a dashboard._
[This is the foundation of Agentic Workflows](https://www.fluid.ai/blog/how-agentic-workflows-are-reshaping-business-automation-in-2025) that move at the speed of business.
## Meet Your New Analyst (Spoiler: It’s Not a Human)
We’re entering the age ofAI business analysts. They have names, voices, and personalities. Some work over chat, some over voice, others via API. But they all share one thing in common: they transform raw data into intelligent action.
For example:
- A sales agent that notices an unusually long sales cycle and alerts the regional manager
- A finance agent that catches a sudden spike in vendor costs
- A marketing agent that pauses underperforming ads in real time
Each one acts not just as a tool, but as a thinking partner.
## Dashboard Fatigue Is Real. Contextual Relevance Isn’t.
Too many dashboards. Too many metrics. Too little time. Employees are overwhelmed by data and underwhelmed by what to do with it.
AI agents cut through that noise. They bring contextual intelligence to the forefront—serving each stakeholder exactly what they need, when they need it, and nothing more.
Whether it’s a sales leader, product manager, or CFO, agents customize the interaction per role, per moment. That’s something a static dashboard could never do.
## Voice-First, Inbox-Native: How BI is Being Consumed in 2025
The future of BI isn’t in browser tabs. It’s in your inbox. Your WhatsApp. Your morning voice briefing.
Agentic AI brings insights to the surface through:
- Slack messages that explain yesterday’s numbers
- Voice assistants that recap metrics while you’re on the move
- Email digests that offer not just KPIs but recommendations
[This is already reshaping how AI agents interact with APIs and communication platforms](https://www.fluid.ai/blog/how-ai-agents-know-when-to-call-apis).
This shift meets users where they already are—in context, in motion, and in need of faster decisions.
## Integration Over Isolation: How Agents Fit Into the Enterprise Stack
One of the biggest advantages of AI agents is their ability to integrate seamlessly across enterprise tools. Unlike dashboards that rely on one data source or platform, agents can:
- Pull CRM data from Salesforce
- Read transactional info from SAP
- Analyze trends via Snowflake
- Trigger actions in HubSpot or Asana
They don’t ask you to switch platforms. They operate within your stack, across your workflows, reducing friction and accelerating insight delivery.
This interoperability makes them not just useful but essential in complex, multi-tool environments.
## Designing for Decision Velocity: A Culture Shift
Deploying agents isn’t just about buying new tech—it’s about embracing a faster, more decisive culture. Dashboards require interpretation. Agents deliver clarity. And clarity builds confidence.
Organizations that adopt AI agents report:
- Faster time-to-decision
- Higher productivity across sales, ops, and finance
- Reduced reliance on BI teams for daily queries
It’s a shift from data-first to decision-first culture—one where intelligence is ambient, and action is automatic.
## What Makes This Possible: A Quick Dive Into the Tech
This isn’t just prompt engineering. These AI agents rely on:
- **LLM-powered reasoning**: Understanding not just the data, but the story it tells
- **Tool-native execution**: Using APIs to pull data, automate workflows, and deliver results
- **Agentic frameworks**: Like LangGraph, AutoGen, and Semantic Kernel, built for long-term planning and context-aware execution
- **MCP (Model Context Protocol)**: For seamless integration with platforms like Salesforce, HubSpot, and Notion
It’s not about bigger models. It’s about smarter workflows.
[Explore how MCP and AI agents will define the next decade](https://www.fluid.ai/blog/ais-next-decade-rise-of-agents).
It’s not about bigger models. It’s about smarter workflows.
## Strategic Edge: Why This Shift Matters to Every Business
This isn't just a tech upgrade—it's a competitive shift. Businesses that adopt AI agents early:
- Save time and reduce reporting overhead
- Respond faster to change
- Empower teams with proactive intelligence
- Improve cross-functional alignment with automated insights
Whether you’re a startup founder, a growth-stage VP, or an enterprise CIO—this is the new BI playbook.
## Why Dashboards Fail in Real-Time Business — and Agents Don’t
Dashboards were built for review, not reaction. By the time someone logs in, applies filters, and interprets the data, the window to act may already be closed. In fast-paced environments like sales ops, inventory management, or digital marketing, delayed decisions cost real money.
AI agents solve this by operating in real time. They don’t wait for users to “pull” data — they continuously “push” relevant insights, flag issues as they happen, and even take autonomous action when thresholds are breached. Think of them as digital air traffic controllers for your business — watching everything, reacting instantly, and keeping the system flowing.
This ability to detect, decide, and deploy within seconds is why agents aren’t just a replacement for dashboards — they’re an evolution of operational intelligence itself.
## Final Word: Don’t Build Another Dashboard. Deploy an Agent.
Dashboards are great for exploration. But when it comes to operational intelligence, decision velocity, and business outcomes, they fall short.
If you want speed, clarity, and proactive support—your answer isn’t another tab on Looker. It’s an AI agent in your pocket.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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Join leading businesses using the
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[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
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## Rethinking AI Benchmarks
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Rethinking LLM Benchmarks for 2025: Why Agentic AI Needs a New Evaluation Standard
LLM benchmarks were built for quiz-takers — not AI agents. In 2025, if your metrics can’t measure memory, autonomy, and tool use, they’re not measuring anything real.
[.webp)](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025)
## Abhinav Aggarwal
May 29, 2025
[](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025#) [](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025#) [](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025#) [](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025#) [](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025#)
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#### TL;DR: Why Agentic AI Needs New Benchmarks in 2025
- Current LLM benchmarks (like MMLU or HELM) are built for single-shot or static tasks — not autonomous agents.
- Agentic AI operates in goal-driven, multi-step, tool-using environments that existing tests don’t measure well.
- Metrics like accuracy, latency, and BLEU scores don’t capture adaptability, memory usage, or contextual reasoning.
- Evaluating agents requires simulation, interactivity, and outcome-based scoring — not just QA tasks.
- Enterprises adopting AI agents need reliable benchmarks for orchestration, latency trade-offs, and decision quality.
- A new generation of evaluation frameworks like AgentBench, CAMEL, and SWE-agent are leading the way.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## The Benchmark Mirage in AI Evaluation
We’ve been benchmarking LLMs like we benchmark exam-takers — feed them questions, see what they get right.
But Agentic AI isn’t taking tests. It’s building workflows, solving open-ended goals, coordinating tools, and making decisions in dynamic contexts. And it turns out: most traditional benchmarks are missing the point entirely.
As we move into 2025, it’s time to question whether the metrics we’re obsessed with (like exact match scores or static accuracy) actually tell us how well an agent will perform in the real world.
This blog dives into the mismatch between current LLM benchmarks and the demands of Agentic AI — and what better, more enterprise-relevant evaluation looks like going forward.
## Static Tasks vs Dynamic Agents: The Core Misalignment
Traditional LLM benchmarks like MMLU, BIG-bench, or TruthfulQA evaluate models on single-turn, isolated tasks.
They measure performance in:
- Factual recall
- Reasoning over short prompts
- Code completion or summarization in a vacuum
But Agentic AI is different.
Agentic systems:
- Act autonomously over time
- Rely on memory and statefulness
- Use tools and APIs to complete tasks
- Adapt to environment feedback and dynamic prompts
That’s like testing a race car on a treadmill. Sure, you get numbers — but they tell you nothing about handling, endurance, or outcome.
## The Business Risk of Misleading Benchmarks
For enterprises, benchmarks aren’t just technical trivia — they guide vendor selection, infra design, and deployment strategy.
If your LLM scores 90% on MMLU but fails to retrieve customer info, chain actions, or complete form submissions correctly, you’re burning budget on the wrong metric.
Executives need to ask:
- Can this model handle long-running tasks?
- Will it coordinate across internal systems?
- How does it balance speed vs decision quality?
None of that is reflected in today’s LLM leaderboards. Another valuable read on [How agentic workflows are reshaping business automation in 2025.](https://www.fluid.ai/blog/how-agentic-workflows-are-reshaping-business-automation-in-2025)
## What Should Agentic AI Benchmarks Actually Measure?
Instead of trivia-style tasks, agentic benchmarks should reflect what agents actually do:
1. Goal Completion Rate – Can the agent complete multi-step tasks end-to-end?
2. Tool Usage Efficiency – How well does it invoke APIs, databases, or calculators?
3. Memory & Recall – Does it remember earlier context or steps?
4. Adaptability – How does it recover from unexpected input or edge cases?
5. Latency vs Quality Trade-offs – Can it optimize under real-world speed constraints?
6. Human Feedback Alignment – Do humans prefer the agent’s solution flow?
This is where emerging benchmarks are heading, and enterprise buyers should pay close attention.
## AgentBench, CAMEL, SWE-agent: The Next Wave
The ecosystem is responding.
- AgentBench tests agents in simulations (e.g., scheduling meetings or booking flights)
- CAMEL benchmarks collaborative agents with distinct roles and goals
- SWE-agent evaluates software agents on real dev workflows (e.g., GitHub issue resolution)
These represent multi-step, outcome-based, and tool-using evaluations — much closer to what real-world Agentic AI systems do.
Expect more domain-specific benchmarks soon:
- Legal task agents
- Medical case agents
- Financial document processors
And we’ll need dashboards that track goal success, tool usage accuracy, interaction turns, and decision tree paths. Explore more here about how: [Your customer will soon have their own AI agent](https://www.fluid.ai/blog/your-customer-will-soon-have-their-own-ai-agent)
## What Enterprises Need to Evaluate Agents (Not Just Models)
Here’s how evaluation needs to evolve for enterprise-grade Agentic AI:
- **Simulated Workflows**: Test agents in realistic business scenarios (e.g., claim handling, onboarding, ticket triage)
- **Continuous Benchmarking**: Measure not just once, but across updates, user feedback, and integration maturity
- **Infrastructure Alignment**: Evaluate based on latency tolerance, system interoperability, and governance needs
- **User Outcomes, Not Token Outputs**: Shift focus to real KPIs (task success, user satisfaction, cost per interaction)
This is how businesses avoid shiny demos that break in production. Another insightful enterprise driven Agentic AI adoption piece you just can’t miss: [What every leading financial organization should ask an Agentic AI vendor](https://www.fluid.ai/blog/what-every-leading-financial-organization-should-ask-an-agentic-ai-vendor)
## The Human Factor: Why Human Evaluation Still Matters
While metrics and simulations are essential, agentic benchmarks can’t ignore the most important variable: humans.
In real-world deployments, users don’t care about benchmark scores. They care about:
- How natural the agent feels in conversation
- Whether it avoids frustrating loops or hallucinations
- If it adapts to their style and feedback over time
This is why human-in-the-loop evaluation remains critical:
- Use qualitative scoring on solution paths
- Measure subjective preference and trust
- Monitor long-term user engagement and satisfaction
Even the best benchmark suite will fall short without real-world human feedback loops. Benchmarks should guide, not blind us.
## Toward a Better Standard: What 2025 Should Look Like
Imagine an Agentic AI Benchmark Suite that tests:
- How well an AI assistant triages customer complaints over 3 turns
- Whether a compliance agent flags the right anomalies from a financial report
- If a knowledge retrieval bot can extract and validate facts across 5 documents and 3 APIs
Add scoring around:
- Agent reasoning chains
- Efficiency in invoking tools
- Human satisfaction ratings
That’s the kind of evaluation we need if we want agents to scale beyond the lab and into the boardroom.
## Bridging Benchmarking with Deployment: What Builders Must Do
For startups, AI labs, and enterprise engineering teams, knowing that benchmarks are flawed isn’t enough. The question becomes: How do we validate agents before they go live?
A few practical steps:
- Design sandboxed simulations that mirror production workflows
- Track longitudinal agent behavior across versions, contexts, and feedback loops
- Instrument every step in agent decisions: which tool was invoked, why, and what outcome it drove
- Use hybrid eval stacks — mix internal metrics (success rates, latency, failover triggers) with human evals
- Document assumptions and failure patterns: benchmarking should reveal limitations, not just wins
Ultimately, builders must bridge benchmarks with deployment by building feedback-aware pipelines and treating benchmarks as minimum thresholds, not final judgments.
## Final Thoughts: Stop Measuring the Wrong Things
If we keep judging AI on trivia scores, we’ll keep deploying trivia-solving bots.
But the future of AI — especially Agentic AI — isn’t about answers. It’s about autonomy, orchestration, and outcome.
2025 is the year to evolve our metrics.
Because what gets measured is what gets optimized.
And if we’re optimizing for the wrong benchmarks, we’re building the wrong future.
Incase you want to dive deep into Agentic AI reasoning: [The rise of Agentic AI reasoning & self-learning AI agents](https://www.fluid.ai/blog/the-rise-of-agentic-ai-reasoning-self-learning-ai-agents)
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
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[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
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[x](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025#)
## Multi-Channel AI in Banking
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.
Multi-channel AI unifies chatbots, voice bots, and virtual assistants for seamless banking, breaking silos to deliver connected, efficient, and future-ready experiences.
[.webp)](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
## Jahnavi Popat
July 31, 2025
[](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable#) [](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable#) [](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable#) [](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable#) [](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable#)
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#### TL;DR
- Multi-channel AI unifies tools – Chatbots, voice bots, and virtual assistants share context across all channels for seamless service.
- Fragmented AI fails – Siloed solutions create inconsistent experiences, repeated questions, and data silos.
- Context continuity matters – Customers can switch channels without losing progress or repeating themselves.
- Unified data & learning – Centralized insights enable 360° customer views, smarter personalization, and continuous improvement.
- Human + AI collaboration – AI handles scale and speed, while humans bring empathy and solve complex cases.
- Future-ready banking – Connected, agentic AI delivers seamless journeys, consistent experiences, and higher efficiency.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## What is Multi-Channel AI?
In the rapidly evolving landscape of artificial intelligence, terms like 'AI chatbot,' 'voice bot,' and 'virtual assistant' are commonplace. However, the true power of AI in enterprise settings, particularly in sectors like banking, emerges not from isolated deployments of these tools, but from their seamless integration into a 'multi-channel AI' ecosystem. So, what exactly does multi-channel AI mean?
At its core, multi-channel AI refers to an intelligent system where various AI-powered tools and touchpoints work together in a coordinated and unified manner across different communication channels. Instead of operating as independent silos, these AI components share information, context, and learning, providing a consistent and continuous experience for users, whether they are interacting via a website chatbot, a mobile app, a voice assistant, or even a human agent supported by AI.
Think of it as a central nervous system for customer interactions and operational processes. Each AI 'organ' (like a chatbot or voice bot) contributes to and draws from a shared pool of knowledge and understanding. This allows for:
- **Contextual Continuity:** If a customer starts a query on one channel and switches to another, the AI system retains the full context of the previous interaction, eliminating the need for the customer to repeat information. This is a stark contrast to fragmented AI systems, where each channel acts as a separate entity.
- **Holistic Data Collection:** Interactions across all channels feed into a single, comprehensive data layer. This rich, unified dataset enables the AI to build a 360-degree view of the customer, leading to more accurate insights, better personalization, and continuous improvement of services.
- **Intelligent Orchestration:** Multi-channel AI can intelligently route customer queries or tasks to the most appropriate channel or agent (human or AI) based on the complexity, urgency, and nature of the request, ensuring efficient resolution and optimal customer experience.
- **Consistent Brand Voice and Service:** By unifying AI efforts, businesses can ensure that the brand's tone, policies, and service quality remain consistent across all touchpoints, reinforcing trust and reliability.
In essence, multi-channel AI transforms a collection of disparate AI tools into a cohesive, intelligent network that learns, adapts, and delivers superior experiences by leveraging the collective intelligence of all its components. It's about moving beyond individual AI solutions to a truly integrated, agentic AI framework that understands and responds to the entire customer journey.
Disconnected systems lead to inconsistent customer experiences and data silos.
## From Channels to Journeys: A Customer-First Era
In today's hyper-connected world, expectations for service are sky-high. We expect instant answers, personalized experiences, and the freedom to switch channels seamlessly — whether we're ordering groceries or, crucially, managing our finances. For banks, meeting these evolving demands isn't just a value-add; it's essential for survival. The promise of artificial intelligence (AI) — particularly agentic AI frameworks — in banking automation is immense, offering the potential to revolutionize everything from customer engagement to back-office operations.
Yet many banks fall into a common trap: adopting AI tools in silos. They may have a slick banking chatbot, a separate AI voice bot for customer support, and another internal tool for automation. While each may be effective individually, their lack of integration creates a fragmented experience for both customers and employees. This isn't true automation — [it's a patchwork of disconnected solutions.](https://fluid-ai.atlassian.net/wiki/spaces/MT/blog/2025/07/25/1343979521)
Imagine a customer begins a query with a banking chatbot on the website and then calls support for more help. The AI voice agent on the phone doesn’t know what the chatbot discussed, so the customer must repeat everything — a frustrating and all-too-common reality of fragmented AI systems.
## Why isolated tools fail:
#### Inconsistent Customer Experience
When chatbots in banking, voice agents, and human reps don’t share data, customers are forced to re-explain problems. This leads to dissatisfaction and makes the bank appear disorganized.
#### Data Silos and Missed Opportunities
Disconnected tools create separate data pools. AI agents in finance can't learn holistically from user interactions across channels, missing out on behavior insights that could improve personalization and service.
#### Limited Scope of Automation
An AI that only processes credit card applications through a chatbot but doesn’t connect to the AI for document verification or customer onboarding, leaves the workflow incomplete.
#### Higher Operational Overhead
Maintaining multiple AI solutions, each with its own interface, training, and infrastructure, raises costs and delays new feature rollouts.
Fragmented AI is like having powerful engines without a transmission: a lot of potential power, but no coordinated movement.
[Pitfalls of Fragmented AI](https://fluid-ai.atlassian.net/wiki/spaces/MT/blog/2025/07/25/1343586317): Why Single Channels Don't Work.
Multi-Channel AI: Unified systems, seamless experiences.
## The Power of Multi-Channel AI: A Unified Approach to Automation
If fragmented AI is a set of disconnected islands, multi-channel AI is a connected continent. Every chatbot, voice bot, virtual assistant, and backend AI system works as a unified agentic framework, where intelligence and data flow continuously.
#### Seamless Customer Journeys
Imagine a customer beginning a home loan application on a mobile app. They switch to a website chatbot with a query and later get support from an AI voice agent. All systems are synchronized — every agent knows exactly where the customer left off. This is the hallmark of a seamless experience driven by agentic AI orchestration.
#### Holistic Data Insights
All touchpoints contribute to a centralized AI knowledge management system, allowing AI to build a rich, 360-degree customer profile. From analyzing voice interactions to identifying chatbot drop-offs, the system continuously learns and improves service delivery.
#### Enhanced Operational Efficiency
By deploying [agentic AI tools](https://fluid-ai.atlassian.net/wiki/spaces/MT/blog/2024/10/24/1015808006) across channels, banks can streamline resource allocation, reduce manual errors, and provide real-time, contextual responses. This intelligent integration not only lowers operational costs but also accelerates responsiveness to market shifts.
## Key Pillars of a Successful Multi-Channel AI Strategy
#### Unified Data Layer
All customer and operational data feeds into a single platform, enabling AI to deliver consistent, informed responses across interfaces.
#### Intelligent Orchestration
Customer journeys are guided through transitions between bots and human agents with zero context loss.
#### Continuous Learning
AI systems improve through ongoing exposure to multi-channel data, enabling faster evolution and personalization.
#### Human-in-the-Loop Design
While AI handles volume, human agents step in for complex, emotional, or sensitive cases — equipped with full context and insights.
## Multi-Channel AI and Content Contribution
Beyond just customer service, multi-channel AI plays a pivotal role in content contribution and management within an organization, especially in a data-rich environment like banking. This involves leveraging AI to generate, curate, and distribute relevant content across various channels, ensuring consistency and personalization.
#### Automated Content Generation
Multi-channel AI systems can automate the creation of various types of content. For instance, they can generate personalized financial reports, summarize complex policy documents into easily digestible FAQs, or even draft initial responses for common customer inquiries. By analyzing vast amounts of data, AI can identify trends and common questions, proactively generating content that addresses customer needs before they even ask.
#### Dynamic Content Delivery
With a unified data layer, multi-channel AI ensures that the right content reaches the right customer at the right time, through their preferred channel. This means a customer might receive a personalized loan offer via their mobile banking app, a relevant article about investment strategies through an email, or a quick answer to a specific question from a chatbot – all seamlessly integrated and consistent. This dynamic delivery enhances the customer experience by providing timely and relevant information, reducing information overload.
#### Knowledge Base Enhancement
Multi-channel AI continuously learns from customer interactions across all touchpoints. This learning can be fed back into the central knowledge management system, enriching the content available to both AI agents and human employees. For example, if a new type of query frequently arises in chatbot conversations, the AI can flag this, suggesting the creation of new FAQ entries or updates to existing knowledge base articles. This iterative process ensures that the content is always up-to-date and comprehensive.
#### Personalized Communication at Scale
One of the most significant contributions of multi-channel AI to content is the ability to personalize communications at scale. Instead of generic messages, AI can tailor content based on individual customer profiles, transaction history, and expressed preferences. This level of personalization fosters deeper engagement and builds stronger customer relationships, as customers feel understood and valued. This is particularly relevant in banking, where personalized advice and product recommendations can significantly impact customer loyalty and financial well-being.
In essence, multi-channel AI transforms content from a static resource into a dynamic, intelligent asset that actively contributes to customer satisfaction and operational efficiency. It moves beyond simply providing information to actively engaging customers with relevant, timely, and personalized content, fostering a more informed and empowered customer base.
Smart Banking Starts with Multi-Channel AI
## Conclusion: Building the Future of Banking, Together
The future of banking lies in embracing truly integrated, agentic AI ecosystems. Disconnected tools can no longer support the needs of digital-first customers. With the right blend of multi-channel AI, unified data, and intelligent orchestration, banks can deliver seamless experiences, increase efficiency, and stay competitive in a fast-evolving market.
It's time to go beyond chatbots. It's time to deliver connected intelligence.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Latest posts
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
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](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[\\\\
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Jul 25, 2025\\\\
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**Without MCP, Your AI Chatbot Is Just a FAQ in Disguise** \\\\
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No MCP? No memory. No action. Your chatbot's doomed.\\\\
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](https://www.fluid.ai/blog/your-ai-chatbot-is-just-a-faq-in-disguise)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable#)
## Agentic AI for CX
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# Agentic AI for CX Leaders: Solving Scalability, Integration, and Personalization Challenges
Your CX is sinking under legacy tech & data chaos. Agentic AI is the fix—seamless integration, automation & personalization at scale. Adapt now or get left behind.
[.webp)](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges)
## Jahnavi Popat
February 26, 2025
[](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges#) [](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges#) [](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges#) [](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges#) [](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges#)
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#### TL;DR
- **Legacy systems and fragmented tech stacks** are the biggest bottlenecks for scaling customer experience (CX) operations.
- **Agentic AI** can automate complex decision-making, streamline workflows, and unify customer interactions across platforms.
- **Seamless cloud migration** with AI-driven automation reduces downtime and enhances scalability.
- **Data overload is killing insights**—Agentic AI structures, interprets, and applies real-time intelligence for proactive CX.
- **Early adopters of Agentic AI are already outpacing competitors** in efficiency, personalization, and cost savings.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## **Customer Experience at Scale: The Battle Between Innovation and Legacy Roadblocks**
Customer Experience Leaders have one mission—deliver exceptional, seamless, and scalable customer interactions. But here’s the catch: as businesses expand, so do the complexities of their tech stacks, often leading to integration nightmares, cloud migration struggles, and overwhelming data volumes.
Your team is expected to improve CX while battling outdated legacy systems, ensuring compliance, and maintaining operational efficiency. It’s a near-impossible balancing act. That’s where Agentic AI changes the game.
Companies are already transforming CX with Agentic AI-driven automation. [Discover how Agentic AI tools are shaping the future of customer service.](https://www.fluid.ai/blog/agentic-ai-tools-shaping-the-future-of-customer-service)
## **The Integration Nightmare: Why Your Legacy Systems Are Choking Your CX Growth**
### **The Hidden Costs of Outdated Tech**
Legacy systems weren’t built for the modern, hyper-connected digital economy. Customer data is scattered across CRMs, chatbots, ticketing platforms, and outdated databases, creating a **disjointed, sluggish experience.**
- **85% of IT leaders** cite legacy system integration as the top challenge in CX transformation.
- Manual workarounds **increase costs by up to 30%** while slowing response times.
- Poor data synchronization leads to **inconsistent customer interactions and frustration.**
### **How Agentic AI Automates and Unifies Integration**
Agentic AI acts as the **intelligent glue** between your legacy systems and modern cloud-based solutions. Instead of relying on rigid APIs and expensive middleware, AI-powered workflows can:
- **Auto-map data** between disconnected systems, ensuring real-time updates.
- **Dynamically resolve compatibility issues** without massive re-engineering.
- **Enable automated workflows** that trigger customer responses across platforms, minimizing lag and human intervention.
By deploying Agentic AI, businesses have seen **integration times shrink by 40%**, reducing IT bottlenecks and improving CX at scale. [See why businesses are saying goodbye to traditional AI and embracing Agentic AI instead.](https://www.fluid.ai/blog/goodbye-traditional-ai-why-agentic-ai)
## **Cloud Migration Without the Chaos: Why AI is Your Best Friend**
### **The CX Downtime Dilemma**
Migrating CX infrastructure to the cloud is critical for scalability. But traditional migration methods often involve **weeks of downtime, data loss risks, and skyrocketing costs.**
- **60% of cloud migration projects** exceed budget and timelines due to complexity.
- Poor planning causes **customer service disruptions, damaging brand trust.**
### **Agentic AI Powers Smart, Disruption-Free Cloud Migrations**
Rather than relying on static migration scripts, **Agentic AI dynamically adapts** to your existing IT environment. Here’s how:
- **Predictive Load Balancing** ensures migration doesn’t overload systems, reducing downtime.
- **Self-Healing AI** corrects data inconsistencies on the fly.
- **Automated Risk Analysis** preemptively identifies potential failures before they happen.
The result? Faster, **99.9% uptime-guaranteed migrations** that don’t break your customer experience.
**Worried about security?** [Learn how businesses are powering CX with secure Agentic AI customer support.](https://www.fluid.ai/blog/power-business-with-secure-agentic-ai-customer-support)
## **Data Overload is the Enemy of Personalization: AI’s Role in Cutting Through the Noise**
### **The Paralysis of Too Much Data**
CX leaders sit on a goldmine of customer insights— **but too much data can be just as bad as too little.** Without structured interpretation, it’s just digital noise.
- **Only 12% of organizations** effectively use their CX data for actionable insights.
- Fragmented data leads to **delayed responses, generic interactions, and missed revenue opportunities.**
### **Agentic AI: From Data Chaos to Customer-Centric Action**
Agentic AI doesn’t just analyze data—it **understands context and makes real-time decisions.**
- **Automated pattern recognition** surfaces customer pain points instantly.
- **AI-driven sentiment analysis** personalizes responses at scale.
- **Real-time adaptive learning** ensures customer interactions continuously improve.
Companies leveraging Agentic AI report **a 50% increase in first-contact resolution rates and 3x faster query handling.** [Find out why Agentic AI is a game-changer for CX.](https://www.fluid.ai/blog/goodbye-traditional-ai-why-agentic-ai)
## **The Competitive Edge: Why Early Adopters of Agentic AI Are Winning the CX Race**
### **Efficiency, Personalization, and Cost Savings in One Package**
The biggest players in CX aren’t just using AI; they’re using **Agentic AI to redefine customer engagement.**
- **Banking & Finance:** AI-driven automation has cut fraud detection times by 60%.
- **Retail & eCommerce:** Smart AI-assisted recommendations drive 35% higher conversions.
- **Telecom & IT:** Automated troubleshooting bots reduce call center costs by 40%.
### **CX Leaders Who Act Now Will Outpace Their Competitors**
By integrating Agentic AI into their workflows, CX leaders can **future-proof** their operations, ensuring:
- **Frictionless customer journeys** with seamless omnichannel support.
- **Scalable infrastructure** that grows without breaking under demand.
- **Lower operational costs** by automating repetitive tasks and optimizing resources.
## **The Technology Powering Agentic AI in CX**
Agentic AI is built on a combination of advanced technologies that enable seamless CX automation and optimization:
- **Natural Language Processing (NLP):** Enables AI to understand and respond to customer inquiries with contextual accuracy.
- **Machine Learning (ML):** Continuously improves decision-making based on historical and real-time data.
- **Robotic Process Automation (RPA):** Automates repetitive tasks, reducing manual intervention and errors.
- **Cloud-Based AI Orchestration:** Integrates AI with cloud-native applications for scalability and performance.
- **Predictive Analytics:** Anticipates customer needs and behaviors, enabling proactive engagement.
- **Vector Databases:** Enhances AI’s ability to search, retrieve, and apply relevant information across massive datasets.
By leveraging these cutting-edge technologies, Agentic AI not only enhances CX but also ensures **businesses stay agile, responsive, and ahead of their competition.** [Explore how AI tools are shaping the future of customer service.](https://www.fluid.ai/blog/agentic-ai-tools-shaping-the-future-of-customer-service)
## **Final Thought: The Future of CX is Agentic AI-Driven—Are You Ready?**
Customer expectations are evolving faster than most enterprises can keep up with. Legacy tech, disorganized data, and rigid workflows are holding you back.
Agentic AI isn’t just another CX tool—it’s the foundation of the next generation of intelligent, autonomous, and hyper-personalized customer experiences.
IT leaders who take action now won’t just survive—they’ll dominate the future of CX. The question is: Will you lead the charge or get left behind?
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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[Request a Demo](https://www.fluid.ai/demo)
[X](https://www.fluid.ai/blog/agentic-ai-for-cx-leaders-solving-scalability-integration-and-personalization-challenges#)
## Join our WhatsApp Community
AI-powered WhatsApp community for insights, support, and real-time collaboration.
Name\\*
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Thank you for reaching out! We’ve received your request and are excited to connect. Please check your inbox for the next steps.
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## Latest posts
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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## Voice-First AI in Banking
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# How Voice-First AI is Redefining Global Banking Customer Support in 2025
Banks are replacing humans with voice bots that think, act, and sell, this isn’t automation, it’s the AI uprising of customer support.
[.webp)](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support)
## Abhinav Aggarwal
June 25, 2025
[](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support#) [](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support#) [](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support#) [](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support#) [](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support#)
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#### TL;DR
- AI-powered voice assistants are replacing outdated IVRs and menu-based support with natural, real-time conversations.
- 2025’s most advanced systems are built on speech-to-speech architectures, LLM integration, and real-time context memory.
- Enterprise-grade voice AI is now multilingual, emotion-aware, and cross-platform, from call centers to WhatsApp Business API.
- Beyond automation, agentic AI voice bots actively reason, respond, and initiate, unlocking new CX, client lifetime value, and revenue opportunities.
- No-code and secure, modern voice AI platforms are enterprise-ready and developer-friendly with API-first architecture.
- Voice-first CX is no longer a nice-to-have; it’s the core layer of global banking transformation.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## From Frustration to Conversation: Why Banks Are Going Voice-First in 2025
Traditional customer service in banking has long been synonymous with frustration. IVR trees, long hold times, and disconnected support channels were all too common. But 2025 has ushered in a new standard: banks are now embracing voice-first AI assistants to deliver fast, fluid, and human-like customer interactions anytime, anywhere.
Unlike legacy chatbots or static phone menus, voice AI understands natural language, maintains context across questions, and even detects urgency or emotion in a caller’s tone. Whether the customer is calling about a suspicious transaction, applying for a loan, or just checking forex rates, voice AI now responds with intent, not just information.
This shift isn’t just a technical upgrade. It’s a strategic transformation, reshaping how banks operate, support, retain loyalty, and scale globally across regions like the U.S., Caribbean, and Middle East. Banking customers today expect intuitive, personalized, and instant support, and voice AI delivers just that.
For more on the shift beyond bots, read [Why Enterprises Are Quietly Moving Beyond Bots](https://www.fluid.ai/blog/why-enterprises-are-quietly-moving-beyond-bots).
## Not Just Talking Back: Voice AI That Acts, Learns, and Reasons
Forget scripted IVRs. The new generation of voice-first AI in banking is built on agentic AI architectures that go far beyond answering questions.
Today’s top-performing systems use:
- Speech-to-speech (S2S) architecture: Directly processes user speech without needing to convert it to text for every query, resulting in lower latency and more natural flow.
- LLM-based cognition: Enables the voice assistant to understand intent, parse edge cases, and handle multi-intent questions.
- Tool-using agents: These agents don’t just answer queries; they take actions. They trigger internal banking workflows, complete transactions, send follow-up notifications, or escalate issues when needed.
This level of reasoning unlocks full query resolution without a human agent stepping in. And because the assistant keeps context in memory, customers never have to start over or repeat themselves. The voice agent can even reference previous calls or suggest next-best actions based on behavioral patterns, making it proactive rather than reactive.
## Built for Scale: Global, Multilingual, Emotionally Aware
Voice AI in 2025 isn’t just a single-channel chatbot with a microphone. It’s a fully integrated, always-on CX layer that spans:
- Languages and dialects (including code-switching mid-sentence)
- Channels (call centers, WhatsApp, web widgets, kiosks, mobile apps)
- Customer types (retail, SME, enterprise, high-net-worth)
It can detect sentiment, urgency, and tone in real time. Whether a customer says, \"I need help now,\" or \"I'm a little worried about this charge,\" the assistant adapts accordingly.
For multilingual markets like the Caribbean or UAE, voice AI systems dynamically switch from English to Arabic to Spanish, improving accessibility, reducing drop-offs, and enhancing trust. These systems also adhere to localization standards and cultural nuances, offering truly global support.
Banks are leveraging virtual assistant banks that are context-aware and adaptive across cultures, creating scalable consistency without sacrificing personalized tone.
This level of nuance is what separates basic IVR bots from today’s sophisticated voice recognition chatbots and virtual assistants in banking, a critical example of customer service evolution.
## Developer-Friendly. Enterprise Ready.
Voice AI no longer demands an army of engineers. Thanks to modern platforms, both startups and major banks can:
- Build and deploy agents using no-code interfaces
- Plug into CRMs, core banking systems, and databases via API-first architecture
- Maintain full security compliance (GDPR, SOC2, PCI-DSS, FFIEC)
- Access real-time analytics (AHT, FCR, CSAT, sentiment scoring)
The trend of chatbots in banking is now accelerating toward composable AI frameworks, where banks can mix and match models, workflows, and integrations through plug-and-play connectors.
Even better, developers can fine-tune LLM prompts, add guardrails, control memory policies, and integrate open-source or proprietary models based on need. With flexible deployment models, including cloud, hybrid, and on-premise options, banks can tailor their voice AI strategy to fit internal IT requirements and regulatory obligations.
These developments are driving growth in AI banking solutions and voice AI platforms, helping financial institutions keep pace with the rise in AI self-service adoption.
Curious how agent-led CX can work beyond support? Read [Loopback AI: Replacing Static Customer Support with Agents](https://www.fluid.ai/blog/loopback-ai-agents-are-replacing-static-customer-support).
## The Revenue Multiplier You Didn't See Coming
Most think of voice AI as a cost-reduction play. And yes, it reduces Tier 1 support load by up to 60%. But in 2025, banks are using it to grow revenue:
- Proactive calls to re-engage users who drop off during onboarding
- Personalized upsell offers triggered by behavior signals
- Post-call nudges based on unresolved queries
- Portfolio briefings for wealth clients
- Conversational lead qualification for new product signups
Voice agents are now part of the revenue engine, nudging, reminding, and reactivating users just like a smart human agent would. Except they do it at scale. These agents are also trained on historical sales data to make contextual recommendations, driving product discovery and deeper engagement.
See how sales-led agents work: [AI Agents Are Closing Deals](https://www.fluid.ai/blog/ai-agents-are-closing-deals)
## The Numbers Don't Lie: Real Outcomes, Real Impact
Voice AI in banking is no longer an experiment. It’s delivering results:
- 30–50% reduction in average handle time
- Up to 3x better first-contact resolution
- 35% boost in NPS for voice-first service journeys
- 2x improvement in feedback and CSAT collection
According to emerging customer service statistics for 2024, voice bots and AI-first virtual assistants are now outperforming traditional call center agents in speed, consistency, and user satisfaction.
Leading global banks are also reporting a 22% increase in customer retention rates attributed to virtual banking assistant rollouts that offer 24/7 availability and lower abandonment rates across digital channels. These are examples of excellent customer service in action.
Beyond CX, internal teams benefit too. Support staff spend less time handling repetitive queries, allowing them to focus on complex cases. Voice logs and AI-driven summaries enable better QA and compliance oversight. And integration with knowledge-based software ensures every answer aligns with brand and regulatory standards.
Explore where all of this is going: [Your Customer Will Soon Have Their Own AI Agent](https://www.fluid.ai/blog/your-customer-will-soon-have-their-own-ai-agent)
## Voice Isn't a Channel. It's Your Brand's Tone.
Every interaction a customer has with your voice assistant is a brand experience. That’s why banks are:
- Designing unique voice personas (tone, speed, empathy level)
- Using AI-generated speech cloned from real brand ambassadors
- Training models to mirror company values and communication style
Voice agents can reflect professionalism, empathy, urgency, or friendliness, based on what your audience expects. These experiences aren’t just functional; they are emotional differentiators that drive loyalty and ensure satisfied clients.
Banks are also experimenting with multimodal voice, combining voice interaction with screens, documents, or AR/VR experiences in next-gen branch formats or virtual support lounges.
## Voice is the New CX Operating System
In 2025, voice AI isn’t an upgrade. It’s a core transformation layer. One that:
- Reduces operational costs
- Improves CX KPIs
- Unlocks new revenue
- Delivers hyper-personalized, real-time support
From onboarding to collections, from retail to HNI services, voice-first agents are defining the next era of banking.
Whether you’re exploring a chatbot in banking, launching a voicebot in banking, or building a fully fledged virtual assistant for banking, the takeaway is the same: the voice-first future is already here.
**Want to build your own branded voice AI system?**
Reach out to [Fluid AI](https://www.fluid.ai/) to explore how Agentic Voice AI can future-proof your banking operations across voice, chat, and beyond.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Latest posts
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
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](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
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## **Start Your Transformation** **with Fluid AI**
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## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
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## AI Frameworks Revolution
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# The Multi-Agent Revolution: 5 AI Frameworks That Are Changing the Game
Not all multi-agent AI frameworks are built equal! These 5 are leading the revolution—scaling AI teamwork, automation & decision-making like never before.
[.webp)](https://www.fluid.ai/blog/the-multi-agent-revolution-5-ai-frameworks)
## Raghav Aggarwal
March 17, 2025
[](https://www.fluid.ai/blog/the-multi-agent-revolution-5-ai-frameworks#) [](https://www.fluid.ai/blog/the-multi-agent-revolution-5-ai-frameworks#) [](https://www.fluid.ai/blog/the-multi-agent-revolution-5-ai-frameworks#) [](https://www.fluid.ai/blog/the-multi-agent-revolution-5-ai-frameworks#) [](https://www.fluid.ai/blog/the-multi-agent-revolution-5-ai-frameworks#)
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#### TL;DR:
- AI is moving beyond standalone models to **multi-agent systems**, where multiple AI agents collaborate to solve complex problems more efficiently.
- **Multi-agent AI frameworks** provide the necessary infrastructure, communication protocols, and decision-making logic to enable seamless collaboration between AI agents.
- **Top frameworks** include LangChain (AI-powered apps), AutoGen (AI collaboration), MetaGPT (AI-driven software development), Swarm AI (decentralized intelligence), and LangGraph (structured multi-agent workflows).
- Each framework has **unique strengths**, such as LangChain’s tool integration, AutoGen’s adaptive learning, MetaGPT’s role-based AI teams, Swarm AI’s real-time adaptability, and LangGraph’s structured workflow design.
- The future of AI is **multi-agent intelligence**, enabling smarter automation, better decision-making, and scalable AI-powered solutions across industries.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## Introduction: Why Multi-Agent Systems Matter
Artificial intelligence is no longer about standalone models responding to single prompts. The next evolution is here: **multi-agent systems**—AI frameworks where multiple autonomous agents work together, collaborate, and solve complex problems beyond the capabilities of a single model.
From AI-powered research assistants to autonomous trading bots and self-organizing smart factories, multi-agent frameworks are transforming industries. But with so many frameworks emerging, which ones truly lead the way?
[_Curious about how multi-agent AI compares to Reflective Agentic AI? Read more here._](https://www.fluid.ai/blog/reflective-agentic-ai-vs-multi-agent-ai)
## The Need for Multi-Agent AI Frameworks
Building multi-agent systems isn't just about connecting multiple AI models; it's about orchestrating them effectively. These frameworks provide the necessary infrastructure, communication protocols, and decision-making logic that allow AI agents to work together efficiently. They enable agents to share knowledge, distribute tasks, and adapt dynamically—unlocking new possibilities in automation, problem-solving, and real-time decision-making.
[_Looking to power your business with secure Agentic AI customer support? Learn more here._](https://www.fluid.ai/blog/power-business-with-secure-agentic-ai-customer-support)
To successfully implement a multi-agent system, you need a framework that ensures scalability, flexibility, and robust coordination. Here are the top five frameworks that make it happen.
### 1\\. **LangChain: The Backbone of AI-Powered Agents**
**What It Does:** LangChain is a widely used AI agent framework for developing AI-driven applications by integrating LLMs, external data sources, memory, and tools. It enables autonomous reasoning, decision-making, and multi-agent collaboration.
#### **Why LangChain Stands Out**
- **Tool Integration** – Seamlessly connects agents to APIs, databases, and custom tools for real-time processing.
- **Memory & Context Retention** – Agents remember past interactions, making conversations more coherent over time.
- **Multi-Agent Workflows** – Supports parallel and sequential collaboration between AI agents, allowing them to break down and tackle complex tasks.
#### **Best Use Cases**
- AI-powered **customer service agents** that escalate issues collaboratively.
- **Research assistants** that retrieve and summarize information from multiple sources.
- **Legal and compliance AI** that consults multiple databases for contract reviews.
[_Want to understand why AI agents alone are no longer enough? Read this deep dive on Agentic AI._](https://www.fluid.ai/blog/ai-agents-are-obsolete--agentic-ai-is-the-new-standard)
### 2\\. **AutoGen (Microsoft): The AI Teamwork Enabler**
**What It Does:** AutoGen is a robust multi-agent AI framework designed to simplify the creation of LLM-powered agents that can collaborate and self-improve. It enables structured communication, iterative refinement, and enhanced decision-making.
#### **Why AutoGen is a Game-Changer**
- **Agent-to-Agent Collaboration** – Agents can brainstorm, critique, and refine responses just like a team of human experts.
- **Adaptive Learning** – Allows AI agents to evolve over time, improving efficiency and decision-making.
- **Customizable Workflows** – Developers can create specific logic flows, ensuring structured agent interactions.
#### **Best Use Cases**
- **Code debugging assistants** where multiple AI agents test and optimize code.
- **Scientific research bots** that debate and refine hypotheses.
- **Personal AI secretaries** that coordinate schedules, draft emails, and automate planning.
### 3\\. **MetaGPT: The Developer’s Dream for AI Collaboration**
**What It Does:** MetaGPT transforms a single prompt into a structured multi-agent workflow, simulating how human teams collaborate on software projects. It assigns specialized roles to agents (e.g., coder, tester, reviewer), ensuring efficient problem-solving.
#### **Why MetaGPT is Unique**
- **AI Teams With Roles** – Instead of a single agent handling everything, MetaGPT assigns roles like Product Manager, Engineer, QA, and Tester.
- **Code-Centric** – Optimized for AI-assisted software development, producing structured, scalable, and reusable code.
- **Automated Project Management** – Agents autonomously plan, execute, and refine their outputs, reducing human intervention.
#### **Best Use Cases**
- **Automated software development**, where AI teams build, test, and document code.
- **Product prototyping**, with AI handling UI/UX, backend logic, and system architecture.
- **Enterprise-level automation**, where multiple AI agents oversee workflows and compliance.
### 4\\. **Swarm AI: Decentralized Intelligence for Complex Systems**
**What It Does:** Swarm AI is a distributed multi-agent system inspired by collective intelligence in nature (e.g., bees, birds, and ants). It enables self-organizing AI behavior for large-scale applications.
#### **Why Swarm AI is Powerful**
- **Decentralized Decision-Making** – Unlike traditional AI, it doesn’t rely on a single controlling model but rather a distributed network of agents.
- **Scalability & Robustness** – Ideal for large-scale and mission-critical systems.
- **Real-Time Adaptability** – Adapts dynamically to changing environments and unexpected inputs.
#### **Best Use Cases**
- **Traffic and logistics optimization**, where AI agents manage dynamic routing and coordination.
- **Stock market forecasting**, using multiple AI agents analyzing trends and signals.
- **Disaster response AI**, where decentralized agents coordinate relief efforts in real time.
### 5\\. **LangGraph: The Blueprint for Complex AI Workflows**
**What It Does:** LangGraph brings a graph-based AI framework approach to multi-agent interactions, ensuring structured, logical flows between AI agents. It’s ideal for scenarios requiring step-by-step decision-making and interdependent agent workflows.
#### **Why LangGraph is Powerful**
- **Graph-Based Agent Control** – Defines agent interactions like a flowchart, making multi-step decision-making smoother.
- **Error Handling & Debugging** – Built-in debugging tools make AI workflows more transparent and reliable.
- **Optimized for Large-Scale Operations** – Ideal for businesses handling multiple AI workflows at once.
#### **Best Use Cases**
- **Customer support automation**, where different AI agents specialize in answering different types of inquiries.
- **Multi-step legal analysis**, ensuring documents meet compliance across jurisdictions.
- **AI-powered medical diagnosis**, where different agents assess symptoms, cross-reference medical data, and suggest diagnoses.
## Comparison: Choosing the Right Framework
AI Frameworks Table
| Framework | Primary Use Case | Key Capabilities | Ideal For | Strengths |
| --- | --- | --- | --- | --- |
| **LangChain** | AI-powered apps & research assistants | Memory, tool integration, multi-agent workflows | Developers building AI chatbots, research tools, and automation | Strong ecosystem, easy integration with APIs & DBs, contextual memory |
| **AutoGen** | AI collaboration & brainstorming | Agent-to-agent communication, adaptive learning, iterative refinement | AI teams working on brainstorming, problem-solving, and research applications | Excellent for structured multi-agent collaboration & learning over time |
| **MetaGPT** | AI-driven software development | Role-based AI agents for coding, project management, automated testing | Developers automating software engineering tasks | Simulates structured human workflows (PM, engineer, QA, tester) |
| **Swarm AI** | Decentralized decision-making & large-scale coordination | Collective intelligence, self-organization, real-time adaptability | Complex, distributed AI applications (finance, logistics, disaster response) | Scalable, robust against failures, works well for dynamic environments |
| **LangGraph** | Large-scale multi-agent workflows | Graph-based AI task structuring, inter-agent coordination | Enterprise AI applications needing structured decision-making | Provides a visualized approach to multi-agent flows, good for debugging |
## Conclusion: The Future is Multi-Agent
The shift from single AI models to multi-agent intelligence is the next frontier of AI innovation. Whether you're building an AI-powered business, optimizing workflows, or exploring new frontiers in research, these top 5 frameworks provide the foundation for scalable, autonomous, and highly efficient multi-agent systems.
[_Want to see how Agentic AI is powering smarter workflows? Read more here._](https://www.fluid.ai/blog/agentic-ai-tools-the-power-behind-smarter-faster-workflows)
The question isn’t whether multi-agent AI is the future—it’s how fast you’ll start building with it.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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## Agentic AI Revolution
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[Back to blogs](https://www.fluid.ai/blogs)
# Why Agentic AI Will Replace Traditional Businesses by 2025? Will your business survive?
AI isn’t just assisting—it’s acting. Agentic AI adapts, executes, and outpaces humans. Embrace it or be crushed by those who do. The future won’t wait.
[.webp)](https://www.fluid.ai/blog/why-agentic-ai-will-replace-traditional-businesses-by-2025)
## Raghav Aggarwal
February 14, 2025
[](https://www.fluid.ai/blog/why-agentic-ai-will-replace-traditional-businesses-by-2025#) [](https://www.fluid.ai/blog/why-agentic-ai-will-replace-traditional-businesses-by-2025#) [](https://www.fluid.ai/blog/why-agentic-ai-will-replace-traditional-businesses-by-2025#) [](https://www.fluid.ai/blog/why-agentic-ai-will-replace-traditional-businesses-by-2025#) [](https://www.fluid.ai/blog/why-agentic-ai-will-replace-traditional-businesses-by-2025#)
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#### **TL;DR**
- Traditional AI is no longer enough— **businesses need autonomous, self-improving Agentic AI.**
- **Agentic AI** can act, adapt, and optimize processes **without human intervention.**
- Industries like **finance**, **healthcare**, **customer service,** and **logistics** are already leveraging Agentic AI.
- Businesses that fail to adopt Agentic AI will struggle against faster, smarter competitors.
- Investing in Agentic AI now is the only way to stay ahead in the AI-driven economy of 2025.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
## AI Is No Longer Just a Tool—It’s Becoming the Worker
Artificial Intelligence (AI) has traditionally been seen as a tool—an assistant that helps businesses automate processes, analyze data, and improve efficiency. But in 2025, that perspective is no longer enough. The new reality? AI is not just assisting—it’s acting.
Enter Agentic AI, a revolutionary shift in artificial intelligence that moves beyond passive automation. Agentic AI can think, plan, take initiative, and make complex decisions without constant human oversight. Businesses that fail to embrace this shift will find themselves outpaced by competitors who leverage AI that doesn’t just process data—but executes actions. [Learn how Fluid AI is revolutionizing enterprise automation](https://www.fluid.ai/blog/fluid-ais-agentic-ai-revolutionizing-enterprise-automation).
## The Technology Behind Agentic AI: How It Works
Agentic AI operates autonomously by leveraging a combination of advanced AI methodologies that allow it to act, learn, and optimize without explicit human instructions. Here are the core components that enable Agentic AI to function:
### 1\\. **Reinforcement Learning (RL) with Self-Optimization**
Agentic AI relies heavily on RL, where it interacts with its environment, learns from feedback, and refines its strategies through trial and error. This allows AI agents to make decisions dynamically rather than relying on static rules.
- **Deep Q-Networks (DQN)** and **Proximal Policy Optimization (PPO)** allow AI to adjust strategies based on rewards.
- Continuous learning ensures models remain effective in changing environments.
For a deeper dive into how Agentic AI evolved, read [The Evolution of Agentic AI: From Concept to Reality](https://www.fluid.ai/blog/the-evolution-of-agentic-ai-from-concept-to-reality).
### 2\\. **Multi-Agent Collaboration and Decentralized Decision-Making**
Agentic AI often involves **multi-agent systems (MAS)**, where multiple AI agents communicate and collaborate. These systems function similarly to human teams:
- Agents share knowledge and optimize tasks collectively.
- Swarm intelligence ensures decisions are distributed and adaptable.
### 3\\. **Generative AI for Autonomous Problem Solving**
Generative AI, powered by transformer-based architectures (e.g., **GPT-4, BERT, LLaMA**), allows AI to create novel solutions without predefined templates:
- Enables adaptive decision-making by generating responses based on real-time context.
- Utilizes techniques like **prompt engineering and fine-tuning** to refine its problem-solving abilities.
### 4\\. **Edge AI for Real-Time Decision Making**
To achieve low-latency responses, Agentic AI is increasingly deployed at the edge:
- AI models run on embedded systems with **NVIDIA Jetson, Intel Movidius, and Edge TPUs**.
- Reduces reliance on cloud computing and ensures instant decision-making.
- Crucial for applications like autonomous vehicles, robotics, and IoT systems.
## The Competitive Edge: Why Businesses Need Agentic AI Now
### 1\\. Speed Wins—And Agentic AI Moves Faster Than Humans
Businesses in 2025 must operate at unprecedented speeds. Customers demand real-time responses, supply chains need instant optimization, and financial markets shift in milliseconds. Traditional AI still relies on human intervention for decision-making bottlenecks.
Agentic AI eliminates these delays. It doesn’t just suggest solutions—it executes them. A banking AI can approve loans in real-time, an AI-driven supply chain can reroute shipments instantly, and AI-powered customer service can resolve issues before customers even notice them.
### 2\\. Adapt or Die—AI That Evolves With the Market
Markets are unpredictable. What worked yesterday might be obsolete tomorrow. Agentic AI doesn’t just follow rules—it adapts in real-time.
- **In finance**, AI trading bots learn from market fluctuations and adjust strategies in milliseconds.
- **In retail**, AI dynamically adjusts pricing and stock levels based on demand patterns.
- **In cybersecurity**, AI detects evolving threats and patches vulnerabilities without human intervention.
### 3\\. Reducing Human Workload—But Not Replacing Humans
One major concern around AI adoption is job displacement. However, Agentic AI is not about replacing humans—it’s about augmenting them.
- Employees will focus on strategy, creativity, and innovation while AI handles repetitive and high-speed decision-making.
- Businesses will reduce inefficiencies, cut costs, and improve performance without increasing human workload.
- AI will act as a co-pilot rather than just an assistant, working alongside humans to enhance productivity.
## The Risks of Not Adopting Agentic AI
Ignoring Agentic AI isn’t just a missed opportunity—it’s a death sentence for businesses in fast-moving industries. Without Agentic AI, businesses will:
- Lose efficiency, as competitors automate and optimize faster.
- Struggle with customer demands, as AI-driven services become the norm.
- Fail to adapt, as AI-powered competitors pivot instantly to market changes.
- Increase costs, as manual intervention slows down operations.
Simply put: **Those who fail to adapt will be replaced by those who do.**
## Final Thoughts: AI Isn’t the Future—It’s the Present
2025 is the year businesses either embrace Agentic AI or get left behind. The companies that automate, adapt, and act in real-time will dominate, while those relying on outdated AI models will struggle to keep up.
To explore the strategic roadmap for integrating Agentic AI, check out [this guide.](https://www.fluid.ai/blog/integrating-systems-with-agentic-ai-a-strategic-roadmap-for-business-leaders)
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Latest posts
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
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](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
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](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
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[](https://www.fluid.ai/)
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# Our Blogs
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[\\\\
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August 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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[\\\\
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July 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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[\\\\
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July 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[\\\\
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July 25, 2025\\\\
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**Without MCP, Your AI Chatbot Is Just a FAQ in Disguise** \\\\
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July 24, 2025\\\\
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**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
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July 21, 2025\\\\
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**No Humans, No Hold Time — Just One AI Agent Running Your Bank’s Frontline** \\\\
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July 18, 2025\\\\
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**Top 10 AI Banking Avatars Changing the Face of Digital Banking in 2025** \\\\
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July 16, 2025\\\\
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**Context Is the New Data: Why Agentic AI Depends on Smarter Memory, Not Bigger Models** \\\\
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July 14, 2025\\\\
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**AI Agents Can Now Talk to Databases — Google’s New MCP Toolbox Makes It Real** \\\\
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[\\\\
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July 4, 2025\\\\
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[\\\\
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July 2, 2025\\\\
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**Your Bank’s Website Is Losing Customers. AI Chatbots Can Turn Clicks Into Conversions.** \\\\
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[\\\\
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June 30, 2025\\\\
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**Why Every Bank Will Replace IVRs with AI Voice Agents** \\\\
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[\\\\
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June 28, 2025\\\\
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**This AI Ad Unmasks the Customer Support Chaos — Until Agentic AI Steps In** \\\\
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June 25, 2025\\\\
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**How Voice-First AI is Redefining Global Banking Customer Support in 2025** \\\\
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[\\\\
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June 23, 2025\\\\
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**Your Enterprise Stack Doesn’t Need a Copilot — It Needs an Agent** \\\\
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[\\\\
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June 20, 2025\\\\
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**Top 5 AI Agent Frameworks for 2025 – A CTO's Strategic Guide to LangChain, AutoGen, CrewAI & Fluid AI** \\\\
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June 18, 2025\\\\
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**Why On-Prem Agentic AI Will Rule Regulated Industries in 2025** \\\\
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[\\\\
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June 13, 2025\\\\
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**Dashboards Can’t Compete: AI Agents Are Redefining BI, Driving Business Actions and ROI** \\\\
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June 11, 2025\\\\
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**Chatbots Are Stuck Answering Questions. AI Agents Are Closing Deals. Wake up call for B2B Leaders** \\\\
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[\\\\
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June 9, 2025\\\\
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**Your Next Ad Agency Is an AI Algorithm: How Meta’s AI Plans to Take Over Advertising** \\\\
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](https://www.fluid.ai/blog/your-next-ad-agency-is-an-ai-algorithm-how-metas-ai-plans-to-take-over-advertising)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blogs#)
## Contact Fluid AI
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
## Lets talk about your goals
Let's explore how we can work together to help you achieve your goals
Contact Info
7th Floor, Tower A, Naman Midtown, Tulsi Pipe road, Mumbai, Maharashtra 400013, India
Office Phone No : [+91-22-49209000](tel:+91224920000)
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Contact us at : [info@fluid.ai](mailto:info@fluid.ai)
## Lets connect !
Tell us a bit about yourself & we will promptly get in touch with you.
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## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/contact-us#)
## AI Customer Support
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Your Customers Deserve Better. Give Them the Support That Delights!
Human-like interactions across voice calls, chat & email! It integrates with your systems and delivers support that’s lightning-fast and 60% more cost-effective.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Be Present Where Your Customers Are: Multi-Channel AI Support
Customers expect support on their terms—whether it's through voice, chat, email, or WhatsApp. We meet them where they are, offering consistent, intelligent responses across channels.
[****Voice AI**** \\\\
\\\\
AI-powered voice assistants that solve queries in real time.](https://www.fluid.ai/solutions-customer-support#w-tabs-0-data-w-pane-0) [****Live Chat & Chatbots**** \\\\
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AI-driven chats with instant human escalation when needed.](https://www.fluid.ai/solutions-customer-support#w-tabs-0-data-w-pane-1) [****Email AI**** \\\\
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Intelligent email responses that understand context and urgency.](https://www.fluid.ai/solutions-customer-support#w-tabs-0-data-w-pane-2) [****WhatsApp AI**** \\\\
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Personalized, real-time support on the world’s most popular messaging app.](https://www.fluid.ai/solutions-customer-support#w-tabs-0-data-w-pane-3)
[Explore Voice & Call Automation](https://www.fluid.ai/channel-autonomous-ai-voice-and-calling-agents)
[Explore Website Chatbot](https://www.fluid.ai/channels-website-chatbot)
[Explore WhatsApp Chatbot](https://www.fluid.ai/channels-whatapp-chatbot)
### With **80% faster resolutions**, customers spend less time waiting and more time getting what they need.
## **Industries we are Empowering**
When customers reach out for help, they don’t want generic, robotic answers. They want solutions—fast, accurate, and effortless.
.png)
### **Banking** –
Instantly resolve transaction issues, fraud alerts, and disputes.
Read more >
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### **Telecom** –
Fix network problems, modify plans, and address billing queries.
Read more >
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### **Insurance** –
Process claims seamlessly, send renewal reminders, and assist with policy changes.
Read more >
## Experience AI in Action Watch Our Demos
**Seeing is believing. Our AI solutions are already transforming banking operations worldwide.**
[.webp)\\\\
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**AI voice agents**](https://www.fluid.ai/solutions-customer-support#w-tabs-1-data-w-pane-0) [.webp)\\\\
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**Telecom Support**](https://www.fluid.ai/solutions-customer-support#w-tabs-1-data-w-pane-1) [.webp)\\\\
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**Live Chat Banking Support**](https://www.fluid.ai/solutions-customer-support#w-tabs-1-data-w-pane-2) [.webp)\\\\
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**AI-Driven Sales**](https://www.fluid.ai/solutions-customer-support#w-tabs-1-data-w-pane-3)
### AI voice agents resolve banking queries instantly, providing 24/7, human-like support.
Fluid AI Banking Backend Workflow Demo: Card Block, Balance Check & Upselling - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
586 subscribers
[Fluid AI Banking Backend Workflow Demo: Card Block, Balance Check & Upselling](https://www.youtube.com/watch?v=WI2qwq2TUCY)
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### **AI Voice Agents – Telecom Support Without Wait Times**
AI-Powered Telecom Support Call with Fluid AI's Agentic AI Workflow - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
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[AI-Powered Telecom Support Call with Fluid AI's Agentic AI Workflow](https://www.youtube.com/watch?v=7E6qmY0Z7vU)
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•Live
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### **AI-Powered Live Chat Banking Support – Instant Conversations, Anytime**
Fluid AI Banking Chatbot Demo: Card Blocking, Balance Checking & Upselling - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
586 subscribers
[Fluid AI Banking Chatbot Demo: Card Blocking, Balance Checking & Upselling](https://www.youtube.com/watch?v=IUWMLoOfmXQ)
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•Live
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### **AI-Driven Sales**
Fluid AI Multi-Agent Demo: AI-Powered Sales & Marketing Workflow - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
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[Fluid AI Multi-Agent Demo: AI-Powered Sales & Marketing Workflow](https://www.youtube.com/watch?v=MmfUJ_g3SNA)
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•Live
•
## Features: Powering the Future of Customer Support
### **Agentic AI with RAG (Retrieval-Augmented Generation)**
AI that retrieves real-time knowledge, ensuring accurate and up-to-date responses.
### **Context-Aware Conversations**
AI remembers past interactions, so customers don’t have to repeat themselves.
### **Seamless Human Escalation**
AI resolves most queries, but when needed, transitions smoothly to human agents.
### **24/7 Intelligent Assistance**
Always available, reducing dependency on live agents.
### **Personalized AI Responses**
Adaptive AI tailors conversations based on customer behavior and preferences.
### **Advanced Analytics & Insights**
Track and optimize performance with real-time customer interaction data.
### **Omnichannel Integration**
AI-powered support across voice, chat, WhatsApp, email, and more.
### **Secure & Compliant**
Ensuring data privacy and security for every interaction.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Agentic AI: The Future of Customer Support is Here and you Go Live in 60 Days
# Prebuilt Workflows to get you started instantly
# Industry Battle Tested
# Live with Enterprises Globally
### Your customers **deserve better.** Give them the support they expect—with AI that works just like a human, only faster, smarter, and more reliable.
## Latest in Generative AI
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Let’s Build a** **Support Experience****Your Customers Will Love**
No more frustration. No more waiting. Just **seamless, intelligent conversations** that leave your customers feeling valued.
**Talk to us today and revolutionize your customer experience.**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Digital Agency
Market Research
Creative Service
ContentCreation
Brand Promotion
Branding Strategy
Creative Solutions
Graphics Design
Creative Solutions
Graphics Design
Creative Solutions
Graphics Design
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/solutions-customer-support#)
## Fluid AI Demo Call
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Book a Direct 1-on-1 free Demo Call
What will the Demo session covers
Let's discuss your requirements and business goals for implementing a Gen AI solution for your organization.
Our team will showcase you the capabilities of the Enterprise Gen AI solution, and how it can cater to unique needs of different teams within your organization based on use cases that align with your interests.
Finally, we'll discuss the next steps for moving forward with the implementation of the Enterprise Generative AI solution.
Demo Call \\| Fluid AI
- 
Fluid AI
# Demo Call
Transform your workflows with **Agentic AI for Enterprise.**
.
We’ve done this with giants like Mastercard, Bank of America, and Bosch (yep, even landed on Forbes).
.
Got 30 minutes? Let’s chat!
30m
Select...
**August** 2025
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## Couldn’t find a slot?
Complete the form & our expertise will reach out to understand your requirements & schedule a time that suits you
Name\\*
Company\\*
Email\\*
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How did you hear about Fluid AI
Message
Thank you for reaching out! We’ve received your request and are excited to connect. Please check your inbox for the next steps.
Oops! Something went wrong.
Why Choose Fluid AI?
## **Unmatched Performance, Security, and Speed – Deploy in 60 Days**
Fluid AI’s Agentic AI Platform is built to deliver results, backed by:
**Agentic AI with RAG**
AI dynamically retrieves and processes real-time insights.
**Custom AI Avatars**
Create AI-powered influencers like AIsha for engagement.
**Seamless AI + Human Collaboration**
AI automates content, while humans add strategy.
**Customizable Solutions**
Tailored to your business processes and challenges.
**No-Code AI Development**
Drag-and-drop interface for easy AI customization
**Immediate ROI**
Faster results, improved accuracy, and streamlined operations from day one.
**Enterprise-Grade Security**
Ensuring data protection & compliance.
[Book a Demo Call](https://www.fluid.ai/demo)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/demo#)
## Fluid AI FAQs
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# FAQ's
Hello & Welcome!
At Fluid AI, we're always innovating to streamline your experience. Here’s a handy FAQ to address your queries swiftly about our cutting-edge Company & Solution.
Incase if you don’t find what you’re looking for or require personalized assistance, simply Contact Us. Your satisfaction is our top priority.
[Contact us](https://www.fluid.ai/contact-us)
## FAQ
### **What is Fluid AI ?**
+
Fluid AI is an leading AI company, that specializes in making Generative AI technology Enterprise-ready. Fluid AI offer Gen-AI powered Chatbots, Voice Calling bots, range of API's to build a customized layer on top and Integrations that can drive more powerful automation.
The solution offered by Fluid AI are designed to enhance end-customer experiences (CX), streamline organizational internal workflows & boost employee productivity (EX), enhancing data driven decision-making, across various industries.
#### **Is it secure to deploy Generative AI at Enterprise level ?**
+
**Yes**, Fluid AI offers secure and versatile deployment options, catering to varying security needs and infrastructure preferences of different organizations. Fluid AI understands the crucial importance of data security, especially when deploying AI technologies, and provides several hosting architectures—from Publicly hosted to Hybrid and even entirely Private hosting solutions.
Organizations can have peace of mind with a dedicated instance of the model that is accessible only to their organization, ensuring that sensitive information remains confidential. In this private setting, the data used to tailor and customize the model is securely housed in the organization's data silo. This setup guarantees that your data will not be used in the public training of the model, no data replication or retention.
With these measures organizations can leverage the powerful capabilities of the Fluid AI with the assurance that their data is protected, without any concerns about data leaks or retention, maintaining the highest security standards.
#### **Does Fluid AI Solution replace employees ?**
+
**No**, The Fluid AI solutions, is designed to assist and augment the capabilities of human employees rather than replace them. It enhances productivity and efficiency by freeing employees from the daily common monotonous tasks, driving automation, easy access to organisations data & resources, and ensuring instant & accurate responses to queries. Fluid AI enables employees to focus on more complex issues, intellectually tasks & rewarding work empowering employees to be more productive, streamlined operations, improving job satisfaction (EX) through enriched work experiences.
#### **Which LLM’s is supported by Fluid AI ?**
+
Fluid AI offers organizations the flexibility to choose any Language Model (LLM) that aligns with your organisation specific goals and requirements. This adaptability allows you to select the LLM that best suits your industry, domain, or even internal communication style, & further tailor that LLM on your organisation vast repository of data ensuring that it operates with a high level of relevance and accuracy within your specific context. The organisation can further switch the model or upgrade to the newer version launched.
#### **What are the USP of Fluid AI ?**
+
Fluid AI distinguishes itself as an advanced Enterprise solution with several key advantages & Capabilities:
**1.** **LLM Flexibilty:** Choose any LLM Model for your Enterprise Specific Usecase deployment & flexibility to update to newer version anytime
**2.** **Knowledge Management:** Adapts to both structured and unstructured organizational data, tailor the LLM & improving query handling.
**3.** **User Management:** For secure data access control
**4.** **Quick Deployment:** Easy & Instant set-up, can go live in just a week
**5.** **User-Friendly:** Offers an intuitive interface for ease of use.
**6.** **RAG Technology:** To provide accurate & precise answers, reducing generative AI Hallucination.
**7.** **Hallucination Shield:** Every answers go through the Hallucination shield providing more reliable answers.
**8.** **Explainable & Reliable AI:** Provides transperancy & explanations for AI responses with credibility weights & scores to the sources
**9.** **Prebuilt Prompt library:** Features a library of expertly crafted prompt templates for desirable outputTools Set: For real-time information retrieval from trusted sources.
**10.** **Integration:** Offers APIs and integration options for automation capabilities.
#### **What all data is acceptable in the knowledge Management of the Fluid AI ?**
+
With Fluid AI, your organisation can build your own knowledge base by ingesting all form of structured data- pdf, ppt, xls, csv, json, html, etc. & also assimilate unstructured data- video, web content, images & more
Our advanced solution can transforms all the unstructured and structured data from the knowledge base into actionable insights and knowledge, making it easily accessible at right-time to right- people.
Further the Knowledge Management can be automated with the API connection to different sources (Drive, Snowflake, Confluence,) of your organisation for accurate data retrieval.
#### **Can I integrate Fluid AI with my organisations current workflows ?**
+
**Yes**, organizations can easily integrate Fluid AI with their current systems, with over 1000+ APIs available. It can seamlessly connect with existing tools and applications, (Slack, Microsoft Teams, whatsapp,) for Omnichannel experience.
The integration capabilities extend to various data sources, including cloud storage and databases, to SQL data. This allows for easy and efficient access to organization-specific information, enabling quick accurate responses to queries, all the while safeguarding the confidentiality & security of your data.
#### **How can I choose the use cases to deploy the Generative AI Solution for my organisation ?**
+
We suggest organisations to start with small internal pilot projects to test effectiveness before full-scale deployment. At this level you can prioritize use cases that directly benefit employees and free them for higher-value use case, like customer support, HR team, Employe support, Sales Team, legal assistance, etc. Organisations find this more effective and helps to build confidence to gain an understanding of the technology, and then expanding its implementation across.
Our expertise lies in guiding organizations through a seamless transition, empowering organizations to fully unlock the potential of GenAI, leading to performance enhancements, productivity gains, and a competitive edge in the marketplace.
You can book a [Free Strategic Call](https://www.fluid.ai/demo) with Us.
#### **Is the Gen AI scalable to provide assitance on high support demand ?**
+
**Absolutely**, the Fluid AI is designed to scale effortlessly. It's built with enterprise-level use cases in mind, which means it's equipped to grow alongside an increase in the user base or the expansion of use cases. The platform can manage a limitless number of queries, assimiliate vast repository of data, without compromising the resolution or speed of responses, ensuring that your organization can rely on its capabilities.
#### **What is the usual timeline to make the Gen AI deployment live?**
+
The timeline for taking the solution live is relatively quick and hassle-free. Fluid AI has already done the hard work of complex model training and processes, and adding additional features capability required for Enterprise Usecases, making implementation easy for organizations. It can be taken live in just few days, **usually in 7 days** ! so onboarding would be much faster with less efforts & start handling queries immediately.
Still have questions? Reach us [Contact us](https://www.fluid.ai/contact-us) or email us at [info@fluid.ai](mailto:info@fluid.ai?subject=Question%20Regarding%20FAQ%27s.com)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## AI Sales Assistance
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Harness Generative AI & Empower your Sales Team Success
With Fluid AI, supercharge your sales team performance, increase conversion rates with personalized interactions, and ultimately drive higher revenue for your organization.
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
## Elevate Sales Velocity: Strategic Advantage of Gen AI Integration
Closing deals faster
Allows Sales Teams to have instant, real time data access on fingertip skipping the manual work which enhances the probability of closing deals faster.
Excel in every customer interaction
Empower your sales professionals with intelligent support, personalized outreaches, and data-driven insights, ensuring they excel in every customer interaction.
Increased Successful Engagement
Maximize your team’s effort as the assistant aids in generating persuasive proposals, answer’s to customer objections, call scripts, tailored emails and more, using product information to ensure maximum impact. Enhance your communication strategy and increase the likelihood of successful engagements.
Analyzes your sales data
Provide valuable & on-demand information, providing Data-Driven decision making allowing to strategize effectively and adapt to market trends.
Post sales assistance
Convert Buyers into Brand Loyalists by introduce upselling or cross-selling opportunities during interactions & providing post sales assistance.
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
40%
Drive revenue growth, exceed targets of sales conversions
50%
Reduction in delayed responses, contribute higher conversion rates
2x
Increase in Lead Generation
## Provide Engaging Sales Assistance on WhatsApp
Faster Sales Cycles
Quicker responses to inquiries and immediate assistance with basic purchases can significantly shorten the sales cycle.
Reduced Sales Team Workload
Let chatbot handle repetitive tasks like answering FAQs and processing simple orders, freeing up sales reps to focus on complex sales & customer relationships.
Integration with Existing Systems
Seamlessly integrate the chatbot with your current sales software for smooth data flow and sales team efficiency.
[Learn More](https://www.fluid.ai/channels-whatapp-chatbot)
# Bringing Cost Saving and Operational Efficiency
Build your Knowledge Base
Ingests all marketing Content, product related information, Sales script, FAQ’s, others.
Integration with Sales Platforms
Seamlessly integrate Chatbot into your existing sales platforms, providing your team with easy access to powerful capabilities.
Scalable Operations
Scale as your business grows. Whether you have a small sales team or a large international operation, the consistency and scalability of support remain constant, ensuring your sales operations can grow seamlessly.
Reduced Training Time
Fluid AI can be a valuable tool for onboarding new sales team members. Assist new hires by providing training materials, product knowledge, reducing the time taken to become fully productive.
Cost Savings
The automation and efficiency gains translate into cost savings. Reduced labor costs, improved lead conversion, and streamlined processes all contribute to a higher ROI.
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
# Customer Support GPT Copilot
Now Customer support team would no longer need to spend hours on mundane tasks of answering frequently asked questions, processing routine requests, and managing basic inquiries. Let your GPT Copilot take care of these repetitive tasks who will handle it with precision and efficiency
Your customers will benefit from quicker responses, increased consistency in support, and a more personalized experience.
Meanwhile, your team will appreciate the reduced workload, decreased monotony, and the opportunity to engage in strategic, high-impact activities that drive your business forward.
## Our Features
## Large language Models
Select your preferable LLM Model
Fluid AI offers organizations the flexibility to choose any Language Model (LLM) that aligns with your organisation specific needs and requirements. This adaptability allows you to select or fine-tune a language model that best suits your industry, domain, or even internal communication style.
Easy upgrade to any latest model launching in the future anytime
With Fluid AI your organisation can effortlessly upgrade & switch to upcoming premier foundation models of LLM in the market. This integration guarantees that your organisation can access the latest and most advanced AI technologies available allowing for seamless transitions without interupting your workflow.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Knowledge base
Biggest knowledge base type support
With Fluid AI your organisation can build your own knowledge base by ingesting all form of data -unstructured text, video, or web content. Our advanced solution can transforms all the unstructured and structured data from the knowledge base into actionable insights and knowledge.
Build different Instances for different team requirements
Fluid AI recognizes the importance of secure data management within organizations. It offers the capability to build different tenants for different departments. This means that data access can be compartmentalized, ensuring that each department has access only to the relevant information & sensitive data is restricted to authorized personnel within the respective departments while maintaining a high level of data security & privacy. Administrators can define access permissions based on roles and responsibilities, allowing for a more secure and controlled environment.
Scalable knowledge base
Take your knowledge base to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Integrations
Help your customer get accurate answers faster
We provide the ability of Auto Ingestion from 100+ data source type- sharepoint, confluence, google drive, & more to experience real time data Integrations.
Integrate Fluid AI with your employees' favorite tools
Revolutionize your organization's omni-channel experience, access the power of Enterprise Gen AI directly within preferred communication tools like Slack, Teams, WhatsApp, and more to quickly generate intelligent and contextually relevant responses, draft professional emails, create project plans, and more. This integration ensures that your employees have instant access to the collective intelligence and expertise, making their workflows more efficient and effective. Collaborate on team projects, resolve customer queries, or brainstorm ideas without leaving their familiar workspace.
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
## Why Us
Cost Effective Efficiency
**60%**
Decrease in operational costs & watch your efficiency soar.
Your Copilot understand you
**150+**
Languages supported seamlessly.
Unlock Automation Potential
**1000+**
Integrationsavailable to increase automation game.
Round-the-clock availability
**24/7**
The Chatbot is always on, ensuring support assistance.
# Easy setup, No complex model training required & quick launch Go-live in just 7 days
## What you need to know about Gen AI
[\\\\
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Aug 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/solutions-sales-assistance#)
## AI Voice Agents
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Autonomous AI agents- voice automation in Customer Support
Have your smart AI voice agent who can start handling queries immediately without extensive additional training & work 24/7 to provide uninterrupted support.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Have your smart AI voice agent who can -
Comprehend and respond to customers queries in human-like natural language & conversation patterns effectively from customers over phone calls.
Ensuring swift queries resolutions without prolonged wait times or excessive human intervention & can easily scale to handle a large volume of queries while maintaining high-quality service.
Real-Time Voice AI Agent \\| Banking Customer Support in English \\| Fluid AI Voice Demo - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_widget_referrer=https%3A%2F%2Fwww.fluid.ai%2F&embeds_referring_euri=https%3A%2F%2Fcdn.embedly.com%2F&embeds_referring_origin=https%3A%2F%2Fcdn.embedly.com)
Fluid AI
586 subscribers
[Real-Time Voice AI Agent \\| Banking Customer Support in English \\| Fluid AI Voice Demo](https://www.youtube.com/watch?v=O_cNUpWdrqc)
Fluid AI
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[Watch on](https://www.youtube.com/watch?v=O_cNUpWdrqc&embeds_widget_referrer=https%3A%2F%2Fwww.fluid.ai%2F&embeds_referring_euri=https%3A%2F%2Fcdn.embedly.com%2F&embeds_referring_origin=https%3A%2F%2Fcdn.embedly.com)
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[Book a Free Demo Call](https://www.fluid.ai/demo)
# Customer Support GPT Copilot
## Autonomous Voice AI agents
Rapid information
Rapid information, retrieval & augmented generation capabilities, deliver personalized, accurate & fast responses, while maintaing contextual human like conversational flow.
The AI-driven process
The AI-driven process offers consistent service quality, regardless of call volume or time of day, eliminating the constraints of traditional working hours & ensuring a uniform customer experience.
Reducing reliance on human agents
Reducing reliance on human agents for routine queries allows organizations to allocate human resources to more complex tasks, optimizing operational costs.
[Book a Free Demo Call](https://www.fluid.ai/demo)
# Why Us
With AI voice agents, start handling queries on day 1, providing round-the-clock uninterrupted support, making your customers happy and satisfied enough to more likely seek assistance or services again in the future.
No need for weeks & months of training to grasp your organisation procedures, regulations, and customer interaction nuances.
Agents dont have to worry about remembering lots of information, doing manual search for answers or repeat the same responses to 1000’s of other people.
No more frustrated customers due to unsolved queries, or long waiting time due to call transfers between agents.
.webp)
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/channel-autonomous-ai-voice-and-calling-agents#)
## Fluid AI Solutions
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Powerful and reliable solution for unlocking the true potential of AI.
## Empowering Organizations to Achieve Outcomes
-modified.webp)-modified.webp)-modified.webp)
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-modified.webp)-modified.webp)-modified.webp)
## All of your Organization's Knowledge in one place
Streamlined Knowledge Building
Securely upload all the structured/ unstructured data, crawl URLs, or utilize our APIs to automate knowledge assimilation for smart AI to handle any organisation specific questions.
Instant answers
Engage with intuitive chat interface to ask questions and receive relevant response in just 0.5 sec. Fluid AI as an intelligent agent, easily retrieving accurate information without the need for manual search through endless data.
Transparent Source Validation
Get relevant snippets from single or multiple sources after every answer to easily validate the information without leaving the platform, eliminating the blackbox nature & any concerns of hallucinatined response of Gen AI.
[Get started](https://www.fluid.ai/contact-us)
[.webp)](https://www.fluid.ai/solution-overview#)
# What can Fluid AI can do
%201.webp)
Employees assistance
Instant answers to any queries, quick information extraction to enhance decision making, troubleshooting any issues across the organisation. Complete tasks faster, increasing the productivity.
Customer Support
Respond to customer queries via- text, voice or call, resolving common issues faster, guiding users through troubleshooting steps, or providing product related knowledge by fostering a self-service environment for customer.
Summarization
Generate concise summaries of lengthy endless documents, reports, or meeting notes, facilitating quick understanding and decision-making.
Creative content creation
Create any type of content like writing emails , blogs, tweets, captions & much more, by understanding the context and generating human-like text. Generate ideas, create outline, Help to edit and Proofread.
Generating Reports
Generate detailed reports with ease saving you hours of manual work. Whether it's for board meetings, financial analysis, or performance reviews, streamline your reporting process.
Research analysis
Advanced data analysis GPT digs deep into your unstructured/ structured data to uncover actionable insights. Make data-driven decisions with confidence.
Coding
Data science, Programming and Coding teams using Fluid AI Virtual Agents for generating code faster and also being able to understand legacy code and generate unit tests.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Secure Your Organization with Enterprise-Level Security
Enhanced Access Control
Utilize compartmentalization to provide authorized access to different departments within your organization. Each team will have access to the relevant and required data, with real-time permission control.
Flexible Deployment
Experience secure infrastructure options to deploy on Fluid AI Cloud or have the flexibility of hybrid to self-hosted private infrastructure, ensuring a secure implementation.
Robust Security Features
Implement end-to-end encryption, secure user authentication, and data protection measures to maintain the confidentiality and integrity of sensitive information.
[Get started](https://www.fluid.ai/contact-us)
[](https://www.fluid.ai/solution-overview#)
# Features of Fluid AI
# **Pre- Prompt Library**
Experience 2X faster speed in your performance with Pre-Built Prompt templates that is expertly curated to get the highly relevant & desired output from the Gen AI enabling you to generate diverse content, reports, and strategies for your organization.
[](https://www.fluid.ai/solution-overview#)
[](https://www.fluid.ai/solution-overview#)
# **Hallucination Shield**
Here's your Anti-Hallucination Shield which will give you transparency from Gen AI hallucination & keep you informed about the GPT output eliminating the mysterious nature of the black box.
# **Customizable Tools-Set**
Organisations can now have the power to decide whether the output would be based on the knowledge-base they created or include other sources, like access the internet, SQL, any trusted site or apps like confluence, drive & can further customize the tools sets to fetch the data and get desired output.
[](https://www.fluid.ai/solution-overview#)
# Fluid AI Architecture Model Options
**At Fluid AI, we recognize the significance of data security and privacy, and we make these priorities in our services. To ensure the highest level of protection for our customers, we offer flexible deployment choices, spanning from fully private self-hosted clouds to exploring the adaptability of public and hybrid hosting alternatives.**
## How can Fluid AI Benefit your Enterprise
### Boost Productivity for your Team
Automate repetitive & mundane tasks, allowing your employees to save time and focus on higher-value activities. Tasks that consumed hours of manual work, from- replying to emails, navigate vast databases, extract critical insights, and generate comprehensive reports, summarization, & much more can be easily automated.
### 10X Faster in Response, 24/7 Availability
Fluid AI, with its extensive pre-training and access to your organizational knowledge, enables rapid retrieval and generation of accurate answers to user queries. This allows Fluid AI to instantly response, eliminating the need for manual search & immediate access to information ehancing your decision-making processes.
### Accurate & Reliable Content
Fluid AI has access to a vast amount of information, to ensure quality content, By using various fact-checking methods to verify the accuracy of the information it provides. This includes cross-referencing information from multiple sources and checking against reputable sources.
### Robust Security Measures
With Fluid AI now you dont have to worry about data privacy, retention or replication, you can choose from our secure Private Deployment Option or explore the Flexibility of Public and Hybrid Hosting.
### Drive Cost Saving
By automating tasks, streamlining workflows, and expediting processes, it significantly reduces operational expenses. The automation of repetitive and time-consuming activities translates to reduced labor costs, freeing up human resources to focus on more strategic, high-value initiatives.
### Instant Deployment & Easy Scalable
Fluid AI can be deployed quickly and easily, without the hassle for extensive complex model training. This means that businesses and individuals can benefit from the capabilities of Gen AI without having to invest in specialized resources or expertise & can go live in just days.
## FAQ's
### **Which LLM’s is supported by Fluid AI ?**
+
Fluid AI offers organizations the flexibility to choose any Language Model (LLM) that aligns with your organisation specific goals and requirements. This adaptability allows you to select the LLM that best suits your industry, domain, or even internal communication style, & further tailor that LLM on your organisation vast repository of data ensuring that it operates with a high level of relevance and accuracy within your specific context. The organisation can further switch the model or upgrade to the newer version launched.
#### **What are the USP's of Fluid AI ?**
+
Fluid AI distinguishes itself as an advanced Enterprise solution with several key advantages & Capabilities:
**1.** **LLM Flexibilty:** Choose any LLM Model for your Enterprise Specific Usecase deployment & flexibility to update to newer version anytime
**2.** **Knowledge Management:** Adapts to both structured and unstructured organizational data, tailor the LLM & improving query handling.
**3.** **User Management:** For secure data access control
**4.** **Quick Deployment:** Easy & Instant set-up, can go live in just a week
**5.** **User-Friendly:** Offers an intuitive interface for ease of use.
**6.** **RAG Technology:** To provide accurate & precise answers, reducing generative AI Hallucination.
**7.** **Hallucination Shield:** Every answers go through the Hallucination shield providing more reliable answers.
**8.** **Explainable & Reliable AI:** Provides transperancy & explanations for AI responses with credibility weights & scores to the sources
**9.** **Prebuilt Prompt library:** Features a library of expertly crafted prompt templates for desirable outputTools Set: For real-time information retrieval from trusted sources.
**10.** **Integration:** Offers APIs and integration options for automation capabilities.
#### **How can I choose the use cases to deploy the Generative AI Solution for my organisation ?**
+
We suggest organisations to start with small internal pilot projects to test effectiveness before full-scale deployment. At this level you can prioritize use cases that directly benefit employees and free them for higher-value use case, like customer support, HR team, Employe support, Sales Team, legal assistance, etc. Organisations find this more effective and helps to build confidence to gain an understanding of the technology, and then expanding its implementation across.
Our expertise lies in guiding organizations through a seamless transition, empowering organizations to fully unlock the potential of GenAI, leading to performance enhancements, productivity gains, and a competitive edge in the marketplace.
Book a [Free Strategic Call](https://www.fluid.ai/demo) with us.
[Explore more FAQ's](https://www.fluid.ai/elements/faqs)
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## Fluid AI Chatbot
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Automate Customer Assistance with Website Chatbot
Let your website chatbot engage with your visitors, providing accurate information instantly, on-time, driving conversions.
[Book a Free Demo Call](https://www.fluid.ai/demo)
80%
Queries resolved
50%
Increased CSAT rate
90%
Self-served queries
40%
Boost in Sales Opportunity
.webp)
## Maximize Conversions with Fluid GPT Website Bot
Faster Query Resolution
Don't let your visitors/prospects wait for an email response or phone call for their query resolution, provide instant answers to FAQs and basic inquiries, saving users valuable time.
Personalized Conversational Interactions
With Generative AI's NLP abilities allow chatbots to tailor responses, and provide support by proactively engaging with visitors, enhancing the overall user experience & satisfaction.
Self-service Support
Provide assistance to your customers 24/7, without waiting for business hours, fostering greater convenience and flexibility, through the chatbot.
Easy Scalability
A single chatbot manage multiple interactions simultaneously, eliminating need to increase support staff with growing website traffic. This translates to significant cost savings, without compromising service quality.
Cross selling & upselling
Automate recommending relevant products/ services, discounts or special bundles based on user interactions, never miss single opportunity, and maximize your sales opportunities
Human + AI
Let AI handle diverse, daily common queries, while seamlessly escalate complex issues or clients that prefer human intervention, to support representatives. Create a powerful support system with Gen AI-powered chatbots & human expertise.
[Learn More](https://www.fluid.ai/channels-website-chatbot)
# Customer Support GPT Copilot
## Why Us
Cost Effective Efficiency
**60%**
Decrease in operational costs & watch your efficiency soar.
Your Copilot understand you
**150+**
Languages supported seamlessly.
Unlock Automation Potential
**1000+**
Integrationsavailable to increase automation game.
Round-the-clock availability
**24/7**
The Chatbot is always on, ensuring support assistance.
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/channels-website-chatbot#)
## WhatsApp Chatbot Solutions
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Cultivate Connections & Convinient Assistance on WhatsApp
Integrate Fluid AI chatbot on WhatsApp & create a powerful sales and support engine that works tirelessly to capture leads, nurture customer relationships, and drive sales growth.
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
80%
Queries resolved
50%
Increased CSAT rate
90%
Self-served queries
40%
Boost in Sales Opportunity
## Maximize Conversions with Fluid AI WhatsApp Chatbot
.webp)
**Improved Lead Generation**
Allow chatbot to engage with customers, address their needs, guide them through the sales funnel in a more personalized way, even gather customer information and preferences.
**Seamless Sales Service**
Leverage Generative AI's ability to elevate upsell & cross-sell strategy and past interactions to suggest relevant products, increasing conversion rates.
**Increased Engagement**
Businesses can use chatbots for targeted marketing campaigns and promotions within WhatsApp, keeping them interested in the sales cycle.
**Convenience for Customers**
Many users already use WhatsApp regularly, making it a convenient platform for customer support, more likely to complete purchases, increasing conversion rates.
**Faster Response Times**
Automate instant, personalized responses in natural language to customer inquiries, provide on-demand assistance, reduce customer wait time and significantly shorten the sales cycle.
**Automated Tasks**
Chatbots can handle repetitive tasks like order tracking, appointment scheduling, and sending reminders, streamlining the purchase process and boosting sales velocity.
[Book a Free Demo Call](https://www.fluid.ai/demo)
# Customer Support GPT Copilot
## Why Us
Cost Effective Efficiency
**60%**
Decrease in operational costs & watch your efficiency soar.
Your Copilot understand you
**150+**
Languages supported seamlessly.
Unlock Automation Potential
**1000+**
Integrationsavailable to increase automation game.
Round-the-clock availability
**24/7**
The Chatbot is always on, ensuring support assistance.
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/channels-whatapp-chatbot#)
## Employee Assistance Solutions
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Elevate Employee Productivity with Generative AI
Enhance Productivity & Experience of your employees at all level to let them be at their best to achieve in the organization.
[Book a Free Demo Call](https://www.fluid.ai/demo)
- Foster customer relationship- Elevate your customer support to new heights and cultivate strong, lasting customer relationships with Customer Support GPT Copilot.
- Exceptional customer experiences- Leverage natural language processing and sentiment analysis to instantly understand and respond to customer queries and effortlessly handle complex support cases with contextual knowledge based conversations.
- Omnichannel Excellence- Engage with your audience wherever they are by seamlessly integrating Fluid GPT to enhance your Omni-channel Experience.
## **Transform your****Employee potential****with Generative AI**
**Build Comprehensive Knowledge Base**
Effortlessly create extensive knowledge bases for your employees with all the SOP’s, policies, training materials, and FAQs to answer their common issues & queries in seconds.
Instant Self-service Assistance
Empower employees to find solutions to their queries independently with user-friendly interface & can ask questions or search for information in natural language without wasting time.
RAG based Accuracy
Provide an accurate & reliable solution to every query with the power of RAG (Retrieval Augmented Generation) combined with Gen AI technology, reducing the risk of transferring inaccurate information.
Provide right & on-time data access
Automate query resolution faster with right data access to your employees on right time without unnecessary delays or compromising their efficiency.
Accelerate HR Operations
Automate resume screening to identify qualified candidates, handle employee onboarding and repetitive HR related queries by providing them with necessary information & resources whenever they need assistance.
Seamless Integration
Real-time Time Integration with go-to tools of your employees, enhancing Omnichannel Experience, whether it be Slack, Teams, WhatsApp, etc.
[Book a Free Demo Call](https://www.fluid.ai/demo)
40+
Hours saved
40%
Productivity Boost
90%
Self-served queries
40%
Increased employee engagement (EX)
# How the Fluid AI Works
Easily Assimilate Unstructured data
# **Tailor LLM with Instant** **Knowledge Ingestion**
Get accurate, reliable answers with
# **Retrieval Augmented** **Generation (RAG)**
Eliminate Black-box, providing
transparency to AI with
# **Explainable Artificial** **Intelligence (AI)**
## Our Features
## Large language Models
Select your preferable LLM Model
Fluid AI offers organizations the flexibility to choose any Language Model (LLM) that aligns with your organisation specific needs and requirements. This adaptability allows you to select or fine-tune a language model that best suits your industry, domain, or even internal communication style.
Easy upgrade to any latest model launching in the future anytime
With Fluid AI your organisation can effortlessly upgrade & switch to upcoming premier foundation models of LLM in the market. This integration guarantees that your organisation can access the latest and most advanced AI technologies available allowing for seamless transitions without interupting your workflow.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Knowledge base
Biggest knowledge base type support
With Fluid AI your organisation can build your own knowledge base by ingesting all form of data -unstructured text, video, or web content. Our advanced solution can transforms all the unstructured and structured data from the knowledge base into actionable insights and knowledge.
Build different Instances for different team requirements
Fluid AI recognizes the importance of secure data management within organizations. It offers the capability to build different tenants for different departments. This means that data access can be compartmentalized, ensuring that each department has access only to the relevant information & sensitive data is restricted to authorized personnel within the respective departments while maintaining a high level of data security & privacy. Administrators can define access permissions based on roles and responsibilities, allowing for a more secure and controlled environment.
Scalable knowledge base
Take your knowledge base to all channels your customers could possibly reach out to you on — your website, mobile app, or even chat.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Integrations
Help your customer get accurate answers faster
We provide the ability of Auto Ingestion from 100+ data source type- sharepoint, confluence, google drive, & more to experience real time data Integrations.
Integrate Fluid AI with your employees' favorite tools
Revolutionize your organization's omni-channel experience, access the power of Enterprise Gen AI directly within preferred communication tools like Slack, Teams, WhatsApp, and more to quickly generate intelligent and contextually relevant responses, draft professional emails, create project plans, and more. This integration ensures that your employees have instant access to the collective intelligence and expertise, making their workflows more efficient and effective. Collaborate on team projects, resolve customer queries, or brainstorm ideas without leaving their familiar workspace.
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
## Why Us
Cost Effective Efficiency
**60%**
Decrease in operational costs & watch your efficiency soar.
Your Copilot understand you
**150+**
Languages supported seamlessly.
Unlock Automation Potential
**1000+**
Integrationsavailable to increase automation game.
Round-the-clock availability
**24/7**
The Chatbot is always on, ensuring support assistance.
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/solutions-employee-assistance-and-productivity#)
## Fluid AI Events
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Events
## All Events
[All](https://www.fluid.ai/events-categories/all) [All](https://www.fluid.ai/events-categories/all)
[All](https://www.fluid.ai/events-categories/upcoming) [Upcoming](https://www.fluid.ai/events-categories/upcoming)
[All](https://www.fluid.ai/events-categories/past) [Past](https://www.fluid.ai/events-categories/past)
[**Republic AI Pre Summit 2025** \\\\
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July 25, 2025\\\\
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Fluid AI On Bharat's AI Revolution at Republic AI Pre-Summit 2025\\\\
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Know more\\\\
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Republic AI Pre Summit 2025](https://www.fluid.ai/events/republic-ai)
[**Tech Hub Islands Summit 2025 (THIS2025) – Trinidad & Tobago** \\\\
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July 2, 2025\\\\
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At THIS2025, we’re not talking AI’s future—we’re showing where it’s already working. 🚀\\\\
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Know more\\\\
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Tech Hub Islands Summit 2025 (THIS2025) – Trinidad & Tobago](https://www.fluid.ai/events/tech-hub-islands-summit-2025-this2025---trinidad-tobago)
[**AI FlowVerse: The Agentic Mixer by NASSCOM & Fluid AI** \\\\
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May 8, 2025\\\\
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Explore Agentic AI & MCPs with leaders at AI FlowVerse by NASSCOM × Fluid AI – 8 May, Mumbai 🚀\\\\
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Know more\\\\
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AI FlowVerse: The Agentic Mixer by NASSCOM & Fluid AI](https://www.fluid.ai/events/ai-flowverse-the-agentic-mixer-by-nasscom-fluid-ai)
[**Money20/20 Asia – The Future of Finance Panel** \\\\
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April 24, 2025\\\\
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Proud to speak at Money20/20 Asia—where fintech’s future is being built. 🚀\\\\
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Know more\\\\
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Money20/20 Asia – The Future of Finance Panel](https://www.fluid.ai/events/money20-20-asia---the-future-of-finance-panel)
[**Nasscom AI Day – AI ROI Panel** \\\\
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March 18, 2025\\\\
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Is AI really paying off? Join me at Nasscom AI Day!\\\\
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Know more\\\\
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Nasscom AI Day – AI ROI Panel](https://www.fluid.ai/events/nasscom-ai-day---ai-roi-panel)
.png)[**Republic Plenary Summit 2025** \\\\
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March 6, 2025\\\\
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Speaking at India’s largest media event! 🚀\\\\
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Know more\\\\
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Republic Plenary Summit 2025](https://www.fluid.ai/events/republic-plenary-summit-2025)
.png)[**World Innovation Congress 2025** \\\\
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February 21, 2025\\\\
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The future of AI isn’t one genius agent—it’s collaborative AI teams. 🚀\\\\
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Know more\\\\
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World Innovation Congress 2025](https://www.fluid.ai/events/world-innovation-congress-2025)
.png)[**IDC's Architecting AI Success – Goa** \\\\
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February 14, 2025\\\\
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Agentic AI isn’t a tool—it’s a business transformation strategy. \\\\
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Know more\\\\
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IDC's Architecting AI Success – Goa](https://www.fluid.ai/events/idcs-architecting-ai-success---goa)
[**AI Tinkerers Mumbai – Community Social** \\\\
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January 25, 2025\\\\
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A night of AI, networking & innovation at Fluid AI! 🚀 Exploring Gen AI, ML & real-world AI challenges.\\\\
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Know more\\\\
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AI Tinkerers Mumbai – Community Social](https://www.fluid.ai/events/ai-tinkerers-mumbai-community-social)
.png)[**CEO Talk 2025 (TCET)** \\\\
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January 11, 2025\\\\
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Inspiring the next generation of innovators at Thakur College! Insights on AI, leadership & success in tech.\\\\
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Know more\\\\
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CEO Talk 2025 (TCET)](https://www.fluid.ai/events/ceo-talk-2025-tcet)
[**India Digital Summit 2025 (IDS25)** \\\\
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January 16-17, 2025\\\\
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Join AI leaders at IDS25 to explore how NextGen AI is transforming industries, banking, and business growth!\\\\
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Know more\\\\
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India Digital Summit 2025 (IDS25)](https://www.fluid.ai/events/india-digital-summit-2025-ids25)
[**NeXTT Corporate Innovation and Venturing Series 2024** \\\\
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December 11, 2024\\\\
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A panel discussion on how Cloud, AI, and SaaS startups are transforming the corporate landscape & redefining business.\\\\
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Know more\\\\
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NeXTT Corporate Innovation and Venturing Series 2024](https://www.fluid.ai/events/nextt-corporate-innovation-and-venturing-series-2024)
[**AI Tinkerers Mumbai Chapter Meetup \\#2** \\\\
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November 23, 2024\\\\
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An exciting evening of Generative AI exploration, demos, and networking for developers and AI enthusiasts in Mumbai!\\\\
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Know more\\\\
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AI Tinkerers Mumbai Chapter Meetup #2](https://www.fluid.ai/events/ai-tinkerers-mumbai-chapter-meetup-2)
[**NASSCOM Technology Conclave 2024** \\\\
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November 19, 2024\\\\
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Abhinav and Raghav Aggarwal from Fluid AI talked about AI and innovation at NASSCOM 2024.\\\\
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Know more\\\\
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NASSCOM Technology Conclave 2024](https://www.fluid.ai/events/nasscom-technology-conclave-2024)
[**Morgan Stanley CTO Summit 2024** \\\\
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October 17, 2024\\\\
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Raghav Aggarwal showcased Fluid AI’s AI-powered solutions at Morgan Stanley's CTO Summit, driving the Future of Work.\\\\
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Know more\\\\
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Morgan Stanley CTO Summit 2024](https://www.fluid.ai/events/morgan-stanley-cto-summit-2024)
.webp)[**NASSCOM FutureForge 2024** \\\\
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October 18, 2024\\\\
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Abhinav Aggarwal shared 3 AI-driven strategies to achieve 200% growth without scaling teams at NASSCOM FutureForge.\\\\
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Know more\\\\
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NASSCOM FutureForge 2024](https://www.fluid.ai/events/nasscom-futureforge-2024)
[**Manage Better (LinkedIn Live Show)** \\\\
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October 12, 2024 \\\\
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Abhinav Aggarwal discusses AI’s role in shaping modern management strategies on the LinkedIn Live show \"Manage Better.\\\\
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Know more\\\\
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Manage Better (LinkedIn Live Show)](https://www.fluid.ai/events/manage-better-linkedin-live-show)
[**JPMorgan TechMeetUP** \\\\
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October 18, 2024\\\\
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Past\\\\
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Fluid AI shares how generative AI innovations are impacting various industries at JPMorgan's TechMeetUP.\\\\
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Know more\\\\
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JPMorgan TechMeetUP](https://www.fluid.ai/events/jpmorgan-techmeetup)
[**NVIDIA AI Summit India** \\\\
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October 24, 2024\\\\
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Upcoming\\\\
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Fluid AI’s co-founders explore how AI voice and text technologies are transforming enterprise applications.\\\\
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Know more\\\\
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NVIDIA AI Summit India](https://www.fluid.ai/events/nvidia-ai-summit-india)
[**AI Day at VESIT** \\\\
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September 21 , 2024\\\\
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Past\\\\
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Abhinav Aggarwal showcased Fluid AI’s advancements in AI and engaged with enthusiasts at VESIT’s AI Day event.\\\\
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Know more\\\\
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AI Day at VESIT](https://www.fluid.ai/events/ai-day-at-vesit)
[**ET Now AI Summit – Roundtable** \\\\
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September 27, 2024\\\\
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Past\\\\
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Abhinav Aggarwal discusses AI’s transformative impact on data centers in this exclusive ET Now AI Summit roundtable.\\\\
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Know more\\\\
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ET Now AI Summit – Roundtable](https://www.fluid.ai/events/et-now-ai-summit---roundtable-discussion)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/events#)
## AI in Banking
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Optimize your BFSI workflows with secure, scalable AI
Leverage the potential of Generative AI to provide customer support with decreased waiting times, enhanced agent productivity, minimal escalations, and other benefits to elevate the CSAT Score.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Make Every Banking Interaction Effortless with AI Agents
**Your customers expect intelligent, frictionless experiences at every step. Agentic AI in banking eliminates paperwork, reduces verification times, and provides instant, personalized support.**
### **Revolutionizing Customer Journeys****with Agentic AI-Powered Solutions**
[****Instant KYC & Digital Onboarding**** \\\\
\\\\
Verify identities in seconds using Agentic AI-driven document scanning & fraud detection.](https://www.fluid.ai/banking-finance#w-tabs-0-data-w-pane-0) [****Automated Account Opening**** \\\\
\\\\
From submission to approval, Agentic AI accelerates the entire process.](https://www.fluid.ai/banking-finance#w-tabs-0-data-w-pane-1) [****Personalized Financial Assistance**** \\\\
\\\\
Agentic AI suggests the best loans, credit cards, and investment plans based on customer needs.](https://www.fluid.ai/banking-finance#w-tabs-0-data-w-pane-2) [****Real-Time Transaction Assistance**** \\\\
\\\\
Customers get instant help on fund transfers, bill payments, and account inquiries.](https://www.fluid.ai/banking-finance#w-tabs-0-data-w-pane-3) [****Fraud Prevention & Risk Alerts**** \\\\
\\\\
Agentic AI continuously monitors transactions, stopping fraud before it happens.](https://www.fluid.ai/banking-finance#w-tabs-0-data-w-pane-4) [****Omnichannel Banking Support**** \\\\
\\\\
Customers engage through chat, WhatsApp, voice, and email, receiving instant Agentic AI-driven responses.](https://www.fluid.ai/banking-finance#w-tabs-0-data-w-pane-5)
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## The Impact:
Fluid AI Banking Chatbot Demo: Card Blocking, Balance Checking & Upselling - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
586 subscribers
[Fluid AI Banking Chatbot Demo: Card Blocking, Balance Checking & Upselling](https://www.youtube.com/watch?v=IUWMLoOfmXQ)
Fluid AI
Search
Watch later
Share
Copy link
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More videos
## More videos
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[Watch on](https://www.youtube.com/watch?v=IUWMLoOfmXQ&embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
0:00
0:00 / 2:34
•Live
•
70%
increase in CSAT—because Agentic AI in banking makes banking effortless
10+
points higher NPS—turning satisfied customers into loyal advocates
40+
hours saved per agent—reducing workload through Agentic AI automation in banking
## Optimize Banking Operations with Smart AI Agents
**Behind every seamless customer experience is a banking team ensuring accuracy, compliance, and efficiency. Agentic AI-driven automation enhances operations and decision-making.**
### **Boost Your Operations****with AI Efficiency**
[****Agentic AI-Powered KYC & Compliance Automation**** \\\\
\\\\
Reduce verification times and ensure compliance without manual intervention.](https://www.fluid.ai/banking-finance#w-tabs-1-data-w-pane-0) [****Automated Loan Processing & Risk Assessment**** \\\\
\\\\
Agentic AI in banking analyzes risk factors instantly, speeding up approvals while preventing fraud.](https://www.fluid.ai/banking-finance#w-tabs-1-data-w-pane-1) [****Fraud Detection & Security Monitoring**** \\\\
\\\\
Agentic AI in finance continuously scans transactions, flagging anomalies before they become threats.](https://www.fluid.ai/banking-finance#w-tabs-1-data-w-pane-2) [****Smart Document Processing**** \\\\
\\\\
Agentic AI tools extract, verify, and manage critical banking documents in real-time.](https://www.fluid.ai/banking-finance#w-tabs-1-data-w-pane-3) [****Real-Time AI Insights**** \\\\
\\\\
Agentic AI-powered technology dynamically retrieves knowledge, providing accurate answers for both customers and employees.](https://www.fluid.ai/banking-finance#w-tabs-1-data-w-pane-4)
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## The Impact:
80%
reduction in manual work—allowing teams to focus on critical tasks
Fluid AI Banking Customer Support Workflow Demo: Card Blocking & Balance Checks - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
586 subscribers
[Fluid AI Banking Customer Support Workflow Demo: Card Blocking & Balance Checks](https://www.youtube.com/watch?v=qDH75teUv7g)
Fluid AI
Search
Watch later
Share
Copy link
Info
Shopping
Tap to unmute
If playback doesn't begin shortly, try restarting your device.
You're signed out
Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your computer.
CancelConfirm
More videos
## More videos
Share
Include playlist
An error occurred while retrieving sharing information. Please try again later.
[Watch on](https://www.youtube.com/watch?v=qDH75teUv7g&embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
0:00
0:00 / 3:17
•Live
•
40%
increase in processing speed—accelerating approvals, compliance checks, and support resolutions
Higher
Higher security & accuracy—minimizing human errors in Agentic AI-powered banking operations
## Let's learn more about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/banking-finance#)
## AI-Driven Manufacturing Solutions
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Unlock Operational efficiency with Gen AI driven Manufacturing Excellence
Leverage Generative AI to advance your manufacturing & operational processes, elevating efficiency, reducing costs, and integrating effortlessly with your operations workflow.
[Book a Free Demo Call](https://www.fluid.ai/demo)
# Customer Support GPT Copilot
- Foster customer relationship- Elevate your customer support to new heights and cultivate strong, lasting customer relationships with Customer Support GPT Copilot.
- Exceptional customer experiences- Leverage natural language processing and sentiment analysis to instantly understand and respond to customer queries and effortlessly handle complex support cases with contextual knowledge based conversations.
- Omnichannel Excellence- Engage with your audience wherever they are by seamlessly integrating Fluid GPT to enhance your Omni-channel Experience.
## How Fluid AI Benefits & drive value in Manufacturing & Operations
**Operational excellence & productivity boost**
Enable employees and workers to use Fluid AI to save time and effort for doing manual searches through a vast repository of data, which will help to boost productivity of employees across through instantaneous knowledge retrieval.
Streamlined Operations
Simplifies workflows and processes for a more agile, efficient operational model. Requires zero training, allowing for instant deployment and action readiness within a week.
Cost Efficiency
Empowers operations to scale without hassle, reducing the risk of human error and saving time and effort. Enhances team performance and productivity
Access to Actionable Insights:
Extraction of meaningful insights from unstructured data, tasks like information extraction, summarization, and troubleshooting insights can be automated.
Data Handling
Automates and streamlines data processing tasks for getting insights and extracting data. Provides a GPT that knows everything about your processes and systems, eliminating the need to search multiple systems or consult numerous individuals for simple answers.
Seamless Integration
Connect real time to the different systems of your organization—Portals, CMS, sql, Google drive, etc. via APIs to retrieve the data.
[Book a Free Demo Call](https://www.fluid.ai/demo)
60%
decrease in
operational cost
70%
Increase in first-time
fix rate
40%
Boost in
Workers Productivity
## Empower your Financial Workflows
### **Internal Operational Workflow Effciency**
Deploy Fluid AI to simplify workflows and processes, creating a more agile, efficient, and adaptive operational model, reducing manual workload and improving accuracy and speed in financial operations. Fluid AI ensures smooth and reliable scaling operations, minimizing human error and saving significant time.
### **Excellence in Customer Service**
Enhance the customer experience by resolving more queries faster, improvement in the quality of support, fostering engagement and drive financial literacy.With Fluid AI intelligent and conversational chatbot reduce delayed responses, deliver context-aware personalized support & offers 150+ languages enhancing global engagement driving up conversion rates.
## Usecases for Finance Specific Industry
[\\\\
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****Employee Support**** \\\\
\\\\
Empower workforce to streamline complex tasks, ensuring rapid and accurate information retrieval and quick decision-making with enhanced self-service for quick assistance.\\\\
\\\\
](https://www.fluid.ai/manufacturing-operations#) [\\\\
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****Automated Self-Service**** \\\\
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Help customers to manage their finances efficiently, including automatic checks on account and card balances, gives customers the freedom & autonomy to assist themselves fostering convinience](https://www.fluid.ai/manufacturing-operations#)
[\\\\
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****Operational Efficiency**** \\\\
\\\\
Leverage Fluid AI to elevate process efficiency, enables operations teams to access the right information promptly on-demand, eliminating the need to consult multiple systems or individuals.](https://www.fluid.ai/manufacturing-operations#) [\\\\
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****Customer Support**** \\\\
\\\\
Gen AI chatbots for 24/7 customer assistance, addressing queries with rapid, informed responses and significantly improving customer experience metrics.](https://www.fluid.ai/manufacturing-operations#)
[\\\\
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****Sales & Marketing**** \\\\
\\\\
Engage with customers 24/7, supporting up-selling, cross-selling & conversions. Employ AI phone calls for efficient marketing strategies, promotions like- digital loan approvals, achieving higher conversion rates.](https://www.fluid.ai/manufacturing-operations#) [\\\\
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****Document Processing**** \\\\
\\\\
Achieve real-time syncing of EIM portal tickets for efficient ticket resolution at scale and automation in instant KYC document identification, classification and processing powered by AI. clonables & guides from the webflow community](https://www.fluid.ai/manufacturing-operations#)
[\\\\
\\\\
****HR assistance**** \\\\
\\\\
Enhancing the recruitment process with AI to instantly analyze resumes accurately, automate onboarding to improve & personalize the new employee experience with easier access to information.](https://www.fluid.ai/manufacturing-operations#) [\\\\
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****Debt Collection**** \\\\
\\\\
Fluid AI enhances debtor management with automated promises to pay collection within 24 hours of default via WhatsApp and phone.](https://www.fluid.ai/manufacturing-operations#)
## Streamline Channel Integration for Exceptional Customer Service
Integrate with Channels for convenient, seamless & superior services to your customers
[****Voice-Enabled Support**** \\\\
\\\\
The system will be able to interact with users via human like voice based interaction. This can happen over regular telephone calls or on a voice based interaction happening in the browser itself.](https://www.fluid.ai/manufacturing-operations#w-tabs-0-data-w-pane-0) [****Website Chatbot**** \\\\
\\\\
Offers real-time, interactive help directly within your website & guides users efficiently through services, using a natural conversational flow. Enhances the online customer experience by offering quick, conversational issue resolution](https://www.fluid.ai/manufacturing-operations#w-tabs-0-data-w-pane-1) [****Convenient assistance via messaging apps**** \\\\
\\\\
The system will support iterating it with over messaging apps such as WhatsApp or Slack for real-time operational support.](https://www.fluid.ai/manufacturing-operations#w-tabs-0-data-w-pane-2) [****Email Automation**** \\\\
\\\\
Automates response to customer emails for timely support, analyzes inquiries and provides detailed, contextually relevant information to users and offers scalable solutions to manage large volumes of email communications effectively.](https://www.fluid.ai/manufacturing-operations#w-tabs-0-data-w-pane-3)
[Explore Voice & Call Automation](https://www.fluid.ai/channel-autonomous-ai-voice-and-calling-agents)
[Explore Website Chatbot](https://www.fluid.ai/channels-website-chatbot)
[Explore WhatsApp Chatbot](https://www.fluid.ai/channels-whatapp-chatbot)
## A robust & responsible AI framework
# Tailor the LLM with your data
# Utilize power of RAG for precise response
# Ensure Transparency with Explainable AI
# Implement User control for secure data access
# Responsible & Reliable AI development
# Get Live Instantly in just 7 days
## Enabled Outcomes & Achieved Goals
### Significant decrease in (MTTR)
Mean Time to Recovery, ensuring minimal downtime and maximizing operational efficiency.
### Significant Cost Reduction in operations
AI optimizing supply chain operations, optimized inventory management, and minimized disruptions
### Reduction in Training Time
New hires to quickly familiarize themselves with procedures, standards, and troubleshooting protocols, resulting in faster ramp-up times
### Uptick in Dealer Order Size
Volumes by 15% , Dealer Support Query turnaround time reduced by 90%, enabling boost in sales with right information on-time
### Empowering employees
Enhanced productivity to higher job satisfaction and morale. 50+ hours saved per employee per month
## Why Us
Cost Effective Efficiency
**60%**
Decrease in operational costs & watch your efficiency soar.
Chatbot that understand you
**150+**
Languages supported seamlessly.
Unlock Automation Potential
**1000+**
Integrationsavailable to increase automation game.
Round-the-clock availability
**24/7**
The Chatbot is always on, ensuring support assistance.
# Easy setup, No complex model training required & quick launch Go-live in just 7 days
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/manufacturing-operations#)
## AI Solutions for Automotives
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Boost Operations & Workflows in your Automotive Business
With advance Enterprise Generative AI capabilities, enhance operations, efficiency, decision-making with actionable insights maximizing customer experience
[Book a Free Demo Call](https://www.fluid.ai/demo)
# Customer Support GPT Copilot
Now Customer support team would no longer need to spend hours on mundane tasks of answering frequently asked questions, processing routine requests, and managing basic inquiries. Let your GPT Copilot take care of these repetitive tasks who will handle it with precision and efficiency
Your customers will benefit from quicker responses, increased consistency in support, and a more personalized experience.
Meanwhile, your team will appreciate the reduced workload, decreased monotony, and the opportunity to engage in strategic, high-impact activities that drive your business forward.
- Foster customer relationship- Elevate your customer support to new heights and cultivate strong, lasting customer relationships with Customer Support GPT Copilot.
- Exceptional customer experiences- Leverage natural language processing and sentiment analysis to instantly understand and respond to customer queries and effortlessly handle complex support cases with contextual knowledge based conversations.
- Omnichannel Excellence- Engage with your audience wherever they are by seamlessly integrating Fluid GPT to enhance your Omni-channel Experience.
## How Fluid AI Benefits & drive value in Automotives
**Instant Query Resolution**
leverages NLP that understand & provide instant query resolution in a conversational way, supporting 150 languages for seamless communication with customers worldwide, enhancing the customer experience.
Efficient Manufacturing Workflows
Streamline workflows by integrating AI-driven automation and simplifying processes, leads to reduced downtime, minimized errors, and improved overall productivity in automotive manufacturing.
APIs & Integrations
Multichannel support with WhatsApp, calling, website, and email, ensures a wider reach and improved customer engagement. seamlessly integrate with CMS, ERP, Google Drive, and other data automotive systems to fetch data accurately and provide relevant responses
Reduced Manual Search
Quickly summarizing manuals, warranties, model specifications, features, troubleshooting issues, etc. This capability allows users to access critical information instantly, improving efficiency and saving time and effort.
Cost Reduction
Optimize supply chain operations, leading to significant cost reductions, and improve overall efficiency
[Book a Free Demo Call](https://www.fluid.ai/demo)
.webp)
80%
Self served queries
20%
Higher NPS
40%
Boost in
Workers Productivity
## Empower your Financial Workflows
### **Internal Operational Workflow Effciency**
Deploy Fluid AI to simplify workflows and processes, creating a more agile, efficient, and adaptive operational model, reducing manual workload and improving accuracy and speed in financial operations. Fluid AI ensures smooth and reliable scaling operations, minimizing human error and saving significant time.
### **Excellence in Customer Service**
Enhance the customer experience by resolving more queries faster, improvement in the quality of support, fostering engagement and drive financial literacy.With Fluid AI intelligent and conversational chatbot reduce delayed responses, deliver context-aware personalized support & offers 150+ languages enhancing global engagement driving up conversion rates.
## Streamline Channel Integration for Exceptional Customer Service
Integrate with Channels for convenient, seamless & superior services to your customers
[****Voice-Enabled Support**** \\\\
\\\\
The system will be able to interact with users via human like voice based interaction. This can happen over regular telephone calls or on a voice based interaction happening in the browser itself.](https://www.fluid.ai/automotives#w-tabs-0-data-w-pane-0) [****Website Chatbot**** \\\\
\\\\
Offers real-time, interactive help directly within your website & guides users efficiently through services, using a natural conversational flow. Enhances the online customer experience by offering quick, conversational issue resolution](https://www.fluid.ai/automotives#w-tabs-0-data-w-pane-1) [****Convenient assistance via messaging apps**** \\\\
\\\\
The system will support iterating it with over messaging apps such as WhatsApp or Slack for real-time operational support.](https://www.fluid.ai/automotives#w-tabs-0-data-w-pane-2) [****Email Automation**** \\\\
\\\\
Automates response to customer emails for timely support, analyzes inquiries and provides detailed, contextually relevant information to users and offers scalable solutions to manage large volumes of email communications effectively.](https://www.fluid.ai/automotives#w-tabs-0-data-w-pane-3)
[Explore Voice & Call Automation](https://www.fluid.ai/channel-autonomous-ai-voice-and-calling-agents)
[Explore Website Chatbot](https://www.fluid.ai/channels-website-chatbot)
[Explore WhatsApp Chatbot](https://www.fluid.ai/channels-whatapp-chatbot)
## Usecases for Manufacturing & Operations Specific Industries
[\\\\
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****Employee Support**** \\\\
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Fluid AI virtual assistant provide real-time access to information, helping employees resolve issues quickly, streamlining access to SOPs, manuals reducing search time across multiple systems](https://www.fluid.ai/automotives#) [\\\\
\\\\
****Automated Customer Support**** \\\\
\\\\
Deploy Fluid AI for personalized customer support. They address common inquiries, troubleshoot issues, and check vehicle specification, ensuring that customers receive timely and accurate assistance. This enhances customer satisfaction and reduces the workload on human support teams.](https://www.fluid.ai/automotives#)
[\\\\
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****Self serve**** \\\\
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Allows employees, customers, and dealers to retrieve quick information and solve problems independently, thus elevating experience. Contributes to revenue growth through intelligent conversational agents that engage custmers continuously.](https://www.fluid.ai/automotives#) [\\\\
\\\\
****Summarization & Visualization**** \\\\
\\\\
Summarize large volumes of data, for concise, actionable insights, along with diagrams, parts, machine images, attached with every answers present in the manual, doc for clear understanding.](https://www.fluid.ai/automotives#)
[\\\\
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****Human Resource Assistance**** \\\\
\\\\
Automatically screen and shortlist potential candidates, matching their skills and qualifications with the job requirements. Real-time access to policies, guidelines, and legal requirements. Seamless onboarding new employees with quick access to required data.](https://www.fluid.ai/automotives#) [\\\\
\\\\
****Manufacturing Efficiency**** \\\\
\\\\
Enhances manufacturing workflows by integrating AI-driven automation into the production process, leading to reduced downtime, minimized errors, and improved productivity in automotive manufacturing.](https://www.fluid.ai/automotives#)
[\\\\
\\\\
****Virtual Sales Assistant**** \\\\
\\\\
Serve as a virtual sales assistant for automotive dealerships. Enables sales representatives to provide up-to-date information to customers on vehicle optional features and specifications, enhancing their buying experience and helping sales teams close deals more efficiently.](https://www.fluid.ai/automotives#) [\\\\
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****Dealer, Distributor, Suppliers Support for OEM**** \\\\
\\\\
Connect with the Core Systems & Documentation of the OEM, facilitate real-time assistance on-time to the Dealers when they query on product information, Improving Dealer Experience](https://www.fluid.ai/automotives#)
Gain cutting-edge insights with practical frameworks that
can revolutionize your approach to Generative AI.
Book your seat to attend the live Masterclass at Nasscom GCC Conclave 2024 !
[Register now](https://nasscom.in/gcc/#register)
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%20(1).webp)
You can book a free
Strategic-call with me
where I can provide you Insights & Guide for successful Gen AI implementation for your organisation along with Live Demo of Gen AI in-action!
[Book now](https://www.fluid.ai/demo)
Slide 2 of 2.
## Personalized In-car Assistance
Integrating Fluid AI into in-car systems for an intelligent virtual assistant to vehicle owners that provides real-time information, enhancing driving & support experience. Whether troubleshooting any issue or to know about a specific feature of your vehicle, allowing you to access information and control in-car systems hands-free reducing human efforts going through life-long manuals or waiting for call center support.
Natural Language Queries
Voice-Activated Assistance
Integration with Other In-Car Systems
## A robust & responsible AI framework
# Tailor the LLM with your data
# Utilize power of RAG for precise response
# Ensure Transparency with Explainable AI
# Implement User control for secure data access
# Responsible & Reliable AI development
# Get Live Instantly in just 7 days
## Enabled Outcomes & Achieved Goals
### Augmented Dealer Performance
Increasing dealer order size and volumes by 15% and reducing dealer support query turnaround time by 90%.
### Expedited Customer Support
Achieving a 90% reduction in customer support query resolution time through AI-driven chatbots and Voicebots.
### Empowered Sales & Support Staff
Equip sales & Customer support agents with Fluid AI for instant access to information at their fingertips, increasing productivity by 2X.
## Why Us
Cost Effective Efficiency
**60%**
Decrease in operational costs & watch your efficiency soar.
Chatbot that understand you
**150+**
Languages supported seamlessly.
Unlock Automation Potential
**1000+**
Integrationsavailable to increase automation game.
Round-the-clock availability
**24/7**
The Chatbot is always on, ensuring support assistance.
## Easy setup, No complex model training required & quick launch Go-live in just 7 days
## What you need to know about Gen AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
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## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
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## AI Workshop
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
Ignite AI Workshop: Unleashing Tomorrow's Innovations Today
Transform your business in just one day, either virtually or in-person. Our expert team will collaborate with your team for a high-intensity, hands-on experience that delivers real results. This isn’t just another seminar—it’s the spark that will ignite your business's future.
[Get Started Today](https://www.fluid.ai/ai-workshop#)
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## Empowering Organizations to Achieve Outcomes
-modified.webp)-modified.webp)-modified.webp)
-modified.webp)-modified.webp)-modified.webp)
-modified.webp)-modified.webp)-modified.webp)
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Ignite Your Business with AI-Driven Power
Fuel your growth with AI solutions that adapt, evolve, and scale alongside your ambitions. In just one day, we’ll show you how to leverage AI to unlock new potential, innovate your processes, and stay ahead of the competition.
Empower your leadership
with game-changing AI insights
Tailored solutions
designed for your unique challenges and goals
Future-proof your business
with AI-driven innovation strategies
[Get Started Today](https://www.fluid.ai/ai-workshop#)
01
A Tailored AI Roadmap
A clear, actionable plan detailing the steps to implement AI solutions that directly address your business challenges and objectives.
02
Industry-Specific AI Insights
Customized recommendations for your sector, highlighting AI opportunities that will improve efficiency, customer engagement, and revenue growth.
03
Practical Strategies
Practical, AI-driven solutions that can be immediately applied to optimize processes, automate workflows, and improve decision-making.
## Our Track Record of Leadership in AI Innovation
Our founders have consistently led the conversation around AI innovation, sharing their expertise on global platforms and working with industry leaders:
[****Speakers at the 1st NVIDIA AI Summit in India**** \\\\
\\\\
Our founders showcased advanced AI-based voice and text solutions, highlighting how generative AI is transforming sectors like healthcare, finance, and customer service.](https://www.fluid.ai/ai-workshop#w-tabs-0-data-w-pane-0) [****Launched the World’s First Book Written by AI**** \\\\
\\\\
An Amazon bestseller released just one month before ChatGPT, underscoring our pioneering role in the AI landscape.](https://www.fluid.ai/ai-workshop#w-tabs-0-data-w-pane-1) [****Built the World’s First AI Avatar of Warren Buffett**** \\\\
\\\\
Developed for the 100th anniversary of Forbes, this project reflects our commitment to pushing the boundaries of AI technology.](https://www.fluid.ai/ai-workshop#w-tabs-0-data-w-pane-2)
Discover & Define
Lay the Foundation for Transformation
Our experts will work with your leadership team to assess your current processes and identify areas where AI can create immediate impact.
Assess your current digital strategy
Uncover AI opportunities specific to your industry
Set a bold vision for AI-driven growth
Design & Strategize
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After discovering opportunities, we shift into crafting a personalized strategy that’s perfectly aligned with your goals.
Collaborate with AI experts to design a strategy tailored to your business
Create an actionable roadmap that addresses both short-term and long-term goals
Plan the integration of AI solutions into your core processes
Implement & Ignite
Turn Vision Into Action
By the end of the day, you’ll have a concrete plan ready for execution, complete with next steps and measurable outcomes.
Finalize the roadmap with specific, next-step actions
Align your team around the implementation plan
Ignite your future with AI-powered growth strategies designed to scale
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Ignite Your Business?
**Your Business. Your Challenges. Our Expertise.**
**Drive innovation and explore new opportunities to**
**scale a competitive edge.**
[Get Started Today](https://www.fluid.ai/ai-workshop#)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/ai-workshop#)
## Agentic AI Webinars
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Featuring
# Agentic AI Playbook: Sharing Real-World Use Cases & a Framework to Select Yours
## All events
[All](https://www.fluid.ai/webinar-categories/all)
[Upcoming](https://www.fluid.ai/webinar-categories/upcoming)
[Past](https://www.fluid.ai/webinar-categories/past)
## Watch On-Demand Videos
.png)
## How Leading Banks Are Replacing Call Scripts with AI Agents—LIVE Demo
July 31, 2025
Your call center’s last hire won’t need sleep, scripts, or training. It’ll be an AI agent that handles real customer queries and never drops the ball. On 31st July, we’re going live with a behind-the-scenes demo of how leading banks are moving from scripted calls to Agentic Voice AI that:
[Watch Now!](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
How Leading Banks Are Replacing Call Scripts with AI Agents—LIVE Demo
.png)
## Understanding MCP: The Future of Agentic AI + Launch of Open-Source Fluid MCP Registry
July 2, 2025
Discover how Model Context Protocol (MCP) powers intelligent, memory-driven AI systems — and explore the open-source Fluid MCP Registry built to deploy and manage MCP infrastructure.
[Watch Now!](https://www.fluid.ai/webinar/understanding-mcp-the-future-of-agentic-ai-launch-of-open-source-fluid-mcp-registry)
Understanding MCP: The Future of Agentic AI + Launch of Open-Source Fluid MCP Registry
## Agentic AI Playbook: Sharing Real-World Use Cases & a Framework to Select Yours
February 27, 2025
Agentic AI isn't the future—it’s transforming businesses NOW! But how do you apply it to YOUR enterprise?
[Watch Now!](https://www.fluid.ai/webinar/agentic-ai-playbook-sharing-real-world-use-cases-a-framework-to-select-yours)
Agentic AI Playbook: Sharing Real-World Use Cases & a Framework to Select Yours
.png)
## Automate 75% of Contact Centers & 2X Sales with Agentic AI in Caribbean FIs
January 30, 2025
The financial services industry is at a turning point, and Caribbean financial institutions have a massive opportunity to lead the AI revolution. AI is reshaping global financial services—and now is the time to act Join our Live Webinar!
[Watch Now!](https://www.fluid.ai/webinar/automate-caribbean-fis-contact-centers-2x-sales-with-agentic-ai)
Automate 75% of Contact Centers & 2X Sales with Agentic AI in Caribbean FIs
.png)
## Unveiling Fluid AI’s Agentic AI Enterprise Platform: Live Flow Building in Action
December 19, 2024
Exclusive webinar on Fluid AI’s Agentic AI Enterprise Platform is just around the corner on December 19th at 7 PM IST \\| 8:30 AM ET \\| 1:30 PM GMT.
[Watch Now!](https://www.fluid.ai/webinar/unveiling-fluid-ais-agentic-ai-enterprise-platform-live-flow-building-in-action)
Unveiling Fluid AI’s Agentic AI Enterprise Platform: Live Flow Building in Action
## Transforming Global Enterprises with RAG and Agentic AI Webinar!
November 21, 2024
Discover how RAG and Agentic AI empower faster decisions and significant savings for global enterprises in our upcoming webinar.
[Watch Now!](https://www.fluid.ai/webinar/transforming-global-enterprises-with-rag-and-agentic-ai-webinar)
Transforming Global Enterprises with RAG and Agentic AI Webinar!
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## AI isn’t the future—it’s happening NOW!
October 10, 2024
We’re unveiling how top banks like NCB and JMMB are harnessing AI to boost customer satisfaction, cut costs, and streamline operations like never before.
[Watch Now!](https://www.fluid.ai/webinar/ai-isnt-the-future--its-happening-now)
AI isn’t the future—it’s happening NOW!
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/webinars#)
## AI Adventures Podcast
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Podcasts
AI Adventures\" is a flagship podcast series by Fluid AI, exploring the deeper dimensions of artificial intelligence and its transformative impact across industries. Through thought-provoking conversations with visionary leaders and experts, we aim to demystify AI, discuss its real-world applications, and explore its implications for the future.
[**AI Adventures Podcast Series**\\\\
\\\\
AI Adventures\" is Fluid AI's podcast series featuring experts' conversations to demystify AI and explore its applications and future implications.\\\\
\\\\
Watch Now\\\\
\\\\
\\\\
\\\\
](https://www.fluid.ai/ai-adventures-podcast-series) [**Listen to Our Blogs as Podcasts**\\\\
\\\\
Listen to your favorite blogs into immersive audio experiences you can enjoy on the go.\\\\
\\\\
Listen Now\\\\
\\\\
\\\\
\\\\
](https://www.fluid.ai/listen-to-blogs-as-podcasts)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/podcast#)
## Fluid GPT Chatbot
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## Fluid AI Banking Demo
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## Fluid GPT Chatbot
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Thinking...
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Hi, I am a Fluid GPT
## Fluid AI Telecom Demo
Fluid GPT Chatbot
Thinking...
Powered by [Fluid AI](https://www.fluid.ai/)
Hi, I am a Fluid GPT
## AI Adventures Podcast
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# AI Adventures Series
AI Adventures\" is a flagship podcast series by Fluid AI, exploring the deeper dimensions of artificial intelligence and its transformative impact across industries. Through thought-provoking conversations with visionary leaders and experts, we aim to demystify AI, discuss its real-world applications, and explore its implications for the future.
[](https://www.fluid.ai/podcast/nasscom-ais-ankit-bose-on-the-reality-of-scaling-agentic-ai-ai-adventures-ep-3-fluid-ai)
### NASSCOM AI's Ankit Bose on The Reality of Scaling Agentic AI \\| AI Adventures Ep 3 \\| Fluid AI
We sat down with Ankit Bose, Head of @nasscomAI, to break down how India is preparing to lead in scalable, responsible Agentic AI.
[Watch now](https://www.fluid.ai/podcast/nasscom-ais-ankit-bose-on-the-reality-of-scaling-agentic-ai-ai-adventures-ep-3-fluid-ai)
[](https://www.fluid.ai/podcast/nvidias-shridhar-garge-on-scaling-enterprise-ai-after-gtc-2025-ai-adventures-ep-2-fluid-ai)
### NVIDIA’s Shridhar Garge on Scaling Enterprise AI After GTC 2025 \\| AI Adventures Ep 2 \\| Fluid AI
Explore how NVIDIA’s Shridhar Garge sees AI Factories, Agentic AI, and Physical AI reshaping enterprise AI strategy in 2025 and beyond.
[Watch now](https://www.fluid.ai/podcast/nvidias-shridhar-garge-on-scaling-enterprise-ai-after-gtc-2025-ai-adventures-ep-2-fluid-ai)
[](https://www.fluid.ai/podcast/transforming-manufacturing-industry-5-0-with-aman-walia-ai-adventures-ep-1-fluid-ai)
### Transforming Manufacturing & Industry 5.0 with Aman Walia \\| AI Adventures Ep 1 \\| Fluid AI
This brand-new podcast series, powered by Fluid AI, dives deep into how AI is revolutionizing industries, enterprises, and communities.
[Watch now](https://www.fluid.ai/podcast/transforming-manufacturing-industry-5-0-with-aman-walia-ai-adventures-ep-1-fluid-ai)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/ai-adventures-podcast-series#)
## Blogs as Podcasts
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Listen to Blogs as Podcasts
# Swarm: The Agentic Framework from OpenAI
Your browser does not support the audio element.
[Visit Blog](https://www.fluid.ai/blog/swarm-the-agentic-framework-from-openai)
# Open-Source vs Closed-Source LLM Software: Unveiling the Pros and Cons
Your browser does not support the audio element.
# RAG: Technology that combines power of LLM with real-time knowledge sources
%20(1).jpg)
Your browser does not support the audio element.
[Visit Blog](https://www.fluid.ai/blog/rag-technology-that-combines-power-of-llm-with-real-time-knowledge-sources)
# Generative AI Mastery: 5 Metrics for Successful Deployment and Pilots
Your browser does not support the audio element.
[Visit Blog](https://www.fluid.ai/blog/generative-ai-mastery-5-metrics-for-successful-deployment-and-pilots)
[Back to Podcast](https://www.fluid.ai/podcast)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/listen-to-blogs-as-podcasts#)
## AI in Caribbean Finance
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# The State of AI in Caribbean Finance – Exclusive Industry Report
This report provides a deep dive into the AI landscape, key market trends, and real-world case studies on how banks, credit unions, and insurers are adopting AI to drive efficiency and innovation.
[Download full Report Now](https://drive.google.com/file/d/1AuU7N0zP05r99UUBc-sQr4GnZewnNhd0/view)
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## How is AI transforming financial institutions in the Caribbean?
[**What’s Inside?**\\\\
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**Market Insights: AI adoption trends in Caribbean & global banking**\\\\
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**Growth Drivers: What’s fueling AI’s expansion in financial services**\\\\
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**Use Cases & Case Studies: Real-world success stories from banks using AI**\\\\
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**Strategic Recommendations: A roadmap for AI adoption in banking**\\\\
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**Challenges & Risks: Key barriers and how to navigate them**\\\\
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](https://www.fluid.ai/caribbean-gen-ai-report#) [\\\\
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****Who Should Read This?****\\\\
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**Banking & financial executives**\\\\
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**AI & digital transformation leaders**\\\\
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**Compliance & risk management teams**\\\\
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**Innovation & strategy professionals**](https://www.fluid.ai/caribbean-gen-ai-report#)
## The State of AI in Caribbean Finance – Exclusive Industry Report
This report provides a deep dive into the AI landscape, key market trends, and real-world case studies on how banks, credit unions, and insurers are adopting AI to drive efficiency and innovation.
[Download full Report Now](https://drive.google.com/file/d/1AuU7N0zP05r99UUBc-sQr4GnZewnNhd0/view)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/caribbean-gen-ai-report#)
## Fluid AI Sales
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## AI-Powered Telecom Support
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Agentic AI for Telecom Empowering Seamless Connectivity with Intelligent AI Agents
Telecom isn’t just about connectivity—it’s about delivering seamless, real-time support that keeps customers engaged and satisfied. Traditional customer service models are slow, inefficient, and reactive.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Fluid AI’s Agentic AI Platform: The Future of Telecom Support with Intelligent AI Agents
At Fluid AI \\| Enterprise Generative AI Solution Platform , we’re transforming telecom support with Agentic AI—automating complex workflows, eliminating wait times, and delivering hyper-personalized customer interactions.
50%
faster resolution times – No more frustrating support delays
3X
improvement in first-contact resolution – Solving issues instantly
70%
reduction in operational bottlenecks – Freeing up teams for high-value tasks
## AI-Driven Telecom Customer Support: Instant Resolutions with Agentic AI Agents
Customers demand instant solutions, not long wait times or confusing IVR menus. Agentic AI transforms telecom support by automating routine processes, retrieving contextual insights, and offering personalized, real-time assistance.
### **AI Agents** **That Understand and Resolve, Instantly**
[****Seamless International Roaming Activation**** \\\\
\\\\
Agentic AI authenticates and configures roaming in seconds—no manual intervention required.](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#w-tabs-0-data-w-pane-0) [****Frictionless Authentication & Security**** \\\\
\\\\
Agentic AI-powered TOTP (Time-Based One-Time Passwords) ensures quick yet secure logins and transactions.](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#w-tabs-0-data-w-pane-1) [****Context-Aware Support**** \\\\
\\\\
Agentic AI pulls relevant answers from the knowledge base, resolving queries before escalation.](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#w-tabs-0-data-w-pane-2) [****Instant Postpaid Bill & Balance Retrieval**** \\\\
\\\\
Customers can check statements, pay bills, and manage accounts in real-time.](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#w-tabs-0-data-w-pane-3) [****AI-Recommended Plans & Upgrades**** \\\\
\\\\
Dynamic analysis of usage patterns to suggest the best mobile and data plans.](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#w-tabs-0-data-w-pane-4) [****Omnichannel 24/7 Assistance**** \\\\
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Agentic AI-powered chat, voice, WhatsApp, and email support for uninterrupted service.](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#w-tabs-0-data-w-pane-5)
[Explore Employee Productivity](https://www.fluid.ai/solutions-employee-assistance-and-productivity)
[Explore Employee Productivity](https://www.fluid.ai/solutions-employee-assistance-and-productivity)
[Explore Employee Productivity](https://www.fluid.ai/solutions-employee-assistance-and-productivity)
.webp)
[Explore Employee Productivity](https://www.fluid.ai/solutions-employee-assistance-and-productivity)
[Explore Employee Productivity](https://www.fluid.ai/solutions-employee-assistance-and-productivity)
[Explore Employee Productivity](https://www.fluid.ai/solutions-employee-assistance-and-productivity)
## Optimizing Telecom Operations with Agentic AI AI Agents Behind the Scenes
**Behind seamless customer service is a network of operations that need to be efficient, secure, and responsive. Manual workflows, compliance hurdles, and disjointed systems slow telecom providers down. Agentic AI automates core telecom functions—from fraud prevention to network support—ensuring faster, more reliable service delivery.**
### **AI Agents That Power****Telecom from the Inside Out**
Fluid AI Banking Customer Support Workflow Demo: Card Blocking & Balance Checks - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
586 subscribers
[Fluid AI Banking Customer Support Workflow Demo: Card Blocking & Balance Checks](https://www.youtube.com/watch?v=qDH75teUv7g)
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•Live
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Automated Knowledge Retrieval for Agents
Agentic AI surfaces the right answers instantly, reducing resolution times.
Billing & Dispute Automation
Agentic AI handles bill clarifications and dispute resolutions, cutting support workloads.
AI-Driven Network Diagnostics
Automated issue detection and proactive solutions to improve uptime.
Self-Learning AI Helpdesk
Internal teams get real-time Agentic AI assistance on IT, HR, and compliance queries.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **The Impact of AI-Powered Support with Agentic AI Agents**
At Fluid AI \\| Enterprise Generative AI Solution Platform , we’re transforming telecom support with Agentic AI—automating complex workflows, eliminating wait times, and delivering hyper-personalized customer interactions.
.webp)
### **✔ 65% increase in** **CSAT**
Happier, more engaged customers
.webp)
### **✔ 50% reduction in support center volumes**
Agentic AI resolves issues before escalation
.webp)
### **✔ 80% faster authentication**
No more delays in account access
## Latest in Generative AI
[\\\\
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Aug 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## Why Leading Telecom Providers Choose Fluid AI’s Agentic AI Platform
[**Agentic AI with RAG (Retrieval-Augmented Generation)**\\\\
\\\\
Agentic AI for Telecom delivers real-time, accurate answers—no outdated\\\\
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scripts, no irrelevant responses.\\\\
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](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#) [**Seamless AI + Human Collaboration**\\\\
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Agentic AI resolves routine queries while routing complex cases to agents.\\\\
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](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#) [**Self-Learning AI**\\\\
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The system continuously improves based on real customer interactions.\\\\
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](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#)
[**Advanced Security & Compliance**\\\\
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Agentic AI handles authentication and\\\\
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international roaming securely.\\\\
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](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#) [**Omnichannel AI Support**\\\\
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Agentic AI interacts across chat,\\\\
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voice, and email.\\\\
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](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#) [**Dynamic Multi-Agent Tasking**\\\\
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Fluid AI’s Agentic AI smoothly handles\\\\
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billing, tech support, and upgrades in one\\\\
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seamless conversation.\\\\
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](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#)
### Agentic AI with RAG (Retrieval-Augmented Generation)
Agentic AI for Telecom delivers real-time, accurate answers—no outdated
scripts, no irrelevant responses.
### Seamless AI + Human Collaboration
Agentic AI resolves routine queries while routing complex cases to agents.
### Self-Learning AI
The system continuously improves based on real customer interactions.
### Advanced Security & Compliance
Agentic AI handles authentication and
international roaming securely.
### Omnichannel AI Support
Agentic AI interacts across chat,
voice, and email.
### Dynamic Multi-Agent Tasking
Fluid AI’s Agentic AI smoothly handles
billing, tech support, and upgrades in one
seamless conversation.
## Transform Telecom Support with Agentic AI One Conversation at a Time!
Deliver seamless service with Fluid AI’s Generative AI tools. Reduce wait times, boost satisfaction, and enhance efficiency.
Let’s build a telecom experience that’s faster, smarter, and truly customer-first.
📩 Talk to us today and transform telecom customer support with Agentic AI.
[Book a Free Demo Call](https://www.fluid.ai/demo)
AI in Telecom: Seamless Customer Support with Fluid AI - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
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[AI in Telecom: Seamless Customer Support with Fluid AI](https://www.youtube.com/watch?v=At--RI86Qno)
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•Live
•
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/agentic-ai-for-telecom-ai-powered-customer-support-operations#)
## Banking Customer Support
Fluid GPT Chatbot
# Fluid **GPT**
Login
Please login to continue.
Authorization Response
Hi, I am a Fluid GPT
## Banking Support Workflow
Fluid GPT Chatbot
# Fluid **GPT**
Login
Please login to continue.
Authorization Response
Hi, I am a Fluid GPT
## Agentic AI Playbook
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
Agentic AI Use Case Playbook Unlocking Real-World AI Potential
Agentic AI is transforming businesses NOW. This playbook is your roadmap to AI-driven automation, intelligent decision-making, and real-world impact. Learn how to deploy AI agents, optimize workflows, and scale innovation—fast.
[Agentic AI Use Case Playbook (2).pdf - Google Drive\\\\
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Request a review\\\\
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Learn more\\\\
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{\"id\": \"117hlrTUnrxWvegvZgKUXae4OT7Ua9Q3A\", \"title\": \"Agentic AI Use Case Playbook (2).pdf\", \"mimeType\": \"application\\\\/pdf\"}\\\\
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**Page 1 of 62** \\\\
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Fluid AI’s\\\\
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Playbook\\\\
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Exploring Areas for Agentic Transformation\\\\
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Join the Enterprise Generative AI\\\\
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Community\\\\
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**Page 2 of 62** \\\\
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Table of Contents\\\\
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Content\\\\
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1 About Fluid AI\\\\
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2 What are Agentic Models?\\\\
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3 Building Your Own AI Agents\\\\
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4 Manufacturing Transformation Use Cases\\\\
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5 Customer Support Use Cases\\\\
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6 Sales Acceleration Use Cases\\\\
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7 Marketing Automation Use Cases\\\\
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8 Internal Operations Use Cases\\\\
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9 Data Analysis Use Cases\\\\
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10 Research Analysis Use Cases\\\\
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11 AI Use Case Mapping Framework\\\\
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12 Real-World Applications Across Industries\\\\
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Recognition Customers\\\\
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Government\\\\
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Top IT\\\\
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Others\\\\
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Awards\\\\
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Auto\\\\
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Global Insurers\\\\
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& Banks\\\\
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Loading…](https://drive.google.com/file/d/117hlrTUnrxWvegvZgKUXae4OT7Ua9Q3A/view)
[Sign in](https://accounts.google.com/ServiceLogin?service=wise&passive=1209600&osid=1&continue=https://drive.google.com/file/d/117hlrTUnrxWvegvZgKUXae4OT7Ua9Q3A/preview&followup=https://drive.google.com/file/d/117hlrTUnrxWvegvZgKUXae4OT7Ua9Q3A/preview&ec=GAZAGQ)
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## Why This Playbook is a Game-Changer
[.svg)\\\\
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**Unlock real-world AI strategies that deliver results**\\\\
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.svg)\\\\
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**Step-by-step framework to deploy intelligent AI agents**\\\\
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.svg)\\\\
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**Exclusive case studies of AI-driven success**\\\\
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.svg)\\\\
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**Proven methods to scale AI innovation—fast**\\\\
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](https://www.fluid.ai/agentic-ai-use-case-playbook#) [-min.webp)\\\\
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****Master AI-Powered Transformation****\\\\
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.svg)\\\\
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**Automate workflows & optimize operations**\\\\
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.svg)\\\\
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**Seamlessly integrate AI into your business**\\\\
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.svg)\\\\
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**Leverage AI-driven decision-making for max efficiency**\\\\
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.svg)\\\\
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**Pinpoint high-impact AI opportunities with our framework**](https://www.fluid.ai/agentic-ai-use-case-playbook#)
## Watch the Webinar On-Demand – Unlock AI’s Full Potential
We broke down the most powerful AI use cases, shared insights from industry leaders, and explored real-world AI transformation.
**Missed it? Watch the full webinar on demand!**
[Watch Now](https://www.fluid.ai/webinars)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/agentic-ai-use-case-playbook#)
## AI-Driven Employee Support
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Empower Your Employees with Agentic AI-Driven Assistance
Your employees shouldn’t have to wait for answers. Yet, in most organizations, simple HR and IT requests turn into long email chains, delayed responses, and endless frustration.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## Instant, Intelligent, and Frustration-Free Support for HR & IT
Customers expect support on their terms—whether it's through voice, chat, email, or WhatsApp. We meet them where they are, offering consistent, intelligent responses across channels.
[****HR teams are overwhelmed**** \\\\
\\\\
with repetitive queries about leave policies, payroll, and onboarding.](https://www.fluid.ai/internal-facing-ai-solutions#w-tabs-0-data-w-pane-0) [****IT teams struggle**** \\\\
\\\\
with constant troubleshooting requests, software issues, and ticket overload.](https://www.fluid.ai/internal-facing-ai-solutions#w-tabs-0-data-w-pane-1) [****Employees lose valuable time**** \\\\
\\\\
waiting for basic support, impacting productivity and morale.](https://www.fluid.ai/internal-facing-ai-solutions#w-tabs-0-data-w-pane-2)
%20(3).webp)
%20(3).webp)
%20(3).webp)
## **What if your employees could get instant, intelligent, and accurate support—whenever they need it?**
At Fluid AI \\| Enterprise Generative AI Solution Platform , we make that possible with Agentic AI-powered internal assistance solutions that automate HR and IT helpdesk operations, allowing employees to get immediate answers without the wait.
### **80%**
reduction in response times No more waiting for HR or IT support.
### **2X**
more queries resolved – AI handles routine requests, reducing workload for HR & IT teams.
### **Higher employee satisfaction**
Less frustration, more productivity.
## **AI-Powered HR Helpdesk – Your Digital HR Assistant**
Employees expect **quick answers** when it comes to leave policies, benefits, payroll, and company guidelines. But HR teams are often overloaded, leading to delayed responses and inefficiencies.
### With AI-powered HR assistance, employees can:
Instantly check leave balances, payroll status, benefits, and policies.
Get automated onboarding guidance for new hires.
Receive real-time updates on HR requests without follow-ups.
Access instant HR policy clarifications without emailing HR.
[Book a Free Demo Call](https://www.fluid.ai/demo)
Fluid AI HR Help-Desk Demo: Agentic AI for HR Queries - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
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[Fluid AI HR Help-Desk Demo: Agentic AI for HR Queries](https://www.youtube.com/watch?v=k6Pe-cqjoKo)
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•Live
•
## **AI-Driven IT Helpdesk – Automating Troubleshooting & Support**
From password resets to system errors, IT teams face a constant flood of support requests. Traditional ticketing systems slow down responses, frustrating employees and overloading IT staff.
AI-Powered IT Help Desk: Fix IT Issues in Seconds! (Fluid AI Demo) - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
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[AI-Powered IT Help Desk: Fix IT Issues in Seconds! (Fluid AI Demo)](https://www.youtube.com/watch?v=0fewaHiD1yY)
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•Live
•
### With AI-powered IT assistance, employees can:
Automatically troubleshoot common IT issues—from VPN access to software installation.
Get instant password resets and account unlocks without waiting for IT.
Generate and track IT support tickets automatically.
Retrieve self-help guides and knowledge base articles in real-time.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **Why Fluid AI \\| Enterprise Generative AI Solution Platform?**
[\\\\
\\\\
Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
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Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Continuous Learning & Improvement – AI gets smarter with every interaction.](https://www.fluid.ai/internal-facing-ai-solutions#)
[\\\\
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Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
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Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
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Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Continuous Learning & Improvement – AI gets smarter with every interaction.](https://www.fluid.ai/internal-facing-ai-solutions#)
[\\\\
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Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.](https://www.fluid.ai/internal-facing-ai-solutions#) [.webp)\\\\
\\\\
Continuous Learning & Improvement – AI gets smarter with every interaction.](https://www.fluid.ai/internal-facing-ai-solutions#)
Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.
Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.
Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.
Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.
Continuous Learning & Improvement – AI gets smarter with every interaction.
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **The Future of Work is Here – Are You Ready?**
Your employees shouldn’t have to wait for basic support. Give them instant answers and free up your HR & IT teams for higher-value tasks.
**📩 Talk to us today and transform your internal operations with AI.**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/internal-facing-ai-solutions#)
## AI-Driven Marketing Solutions
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Marketing Should Be Fast, Personalized & Scalable—Agentic AI Makes It Possible
Marketing teams today must create more content, engage audiences at scale, and experiment faster—but manual workflows slow them down.
🔻 Content creation takes too long, delaying campaigns.
🔻 Scaling influencer marketing is complex, making personalization difficult.
🔻 Presentation and report creation drain time, reducing strategic focus.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **Fluid AI’s Agentic AI Platform**
At Fluid AI, we empower marketing teams with AI-driven solutions that create, analyze,
and optimize marketing content instantly.
### **2x Faster Content Production**
Blogs, newsletters, and presentations in minutes.
.webp)
### **Agentic AI-Driven Influencer Engagement**
Personalized, scalable
outreach.
### **Real-Time Marketing Experimentation –**
AI-powered content testing
and iteration.
## **Create Your Own AI Persona – Like AIsha, but Customized for Your Brand**
Meet AIsha, Fluid AI’s AI-powered avatar—an intelligent persona that engages influencers,
answers queries, and represents brands seamlessly.
### Meet AIsha, Fluid AI’s AI-powered avatar
.webp)
A Personalized Digital Assistant, tailored to your brand’s identity.
.webp)
Custom-Trained on Your Marketing Data, ensuring precise, on-brand communication.
.webp)
Omnichannel Engagement – AI personas interact across chat, email, and social platforms.
[Book a Free Demo Call](https://www.fluid.ai/demo)
Aisha Deck Improved (3).mp4 - Google Drive
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{\"id\": \"1l6jUgvsqv65jiZDrUvVOOpnpdxMEqc-X\", \"title\": \"Aisha Deck Improved (3).mp4\", \"mimeType\": \"video\\\\/mp4\"}
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Displaying Aisha Deck Improved (3).mp4.
## **Agentic AI-Powered Blog & Newsletter Creation – Experimentation at Scale**
Creating high-quality blogs and newsletters takes time, slowing down content strategies and testing cycles.
Agentic AI eliminates bottlenecks, allowing marketers to scale content production instantly.
Fluid AI Blog Workflow Demo: Create Fact-Based Blogs in Seconds - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
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[Fluid AI Blog Workflow Demo: Create Fact-Based Blogs in Seconds](https://www.youtube.com/watch?v=PXrRmGNL39A)
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### With AI-driven content generation, you can:
.webp)
Generate blogs and newsletters in minutes without compromising quality.
.webp)
A/B test marketing messages faster, refining engagement strategies.
.webp)
Personalize content dynamically for different audience segments.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **Agentic AI-Powered PPT Creation – Automate & Enhance Marketing Presentations**
Marketing teams spend hours crafting presentations for reports, campaigns, and pitches.
Agentic AI automates this process, creating engaging, data-driven presentations in minutes.
### With AI-powered PPT creation, you can:
Auto-generate professional presentations based on marketing inputs.
Customize designs and content dynamically with AI-driven suggestions.
Ensure brand consistency while saving hours of manual effort.
[Book a Free Demo Call](https://www.fluid.ai/demo)
Agentic AI Creates & Emails Presentation in Seconds! A Fluid AI Demo - YouTube
[Photo image of Fluid AI](https://www.youtube.com/channel/UCi_-_RJmcOvYbZrfeNm_13g?embeds_referring_euri=https%3A%2F%2Fwww.fluid.ai%2F)
Fluid AI
586 subscribers
[Agentic AI Creates & Emails Presentation in Seconds! A Fluid AI Demo](https://www.youtube.com/watch?v=2lwGHgZcxH0)
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## **Why Fluid AI \\| Enterprise Generative AI Solution Platform?**
[\\\\
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Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Continuous Learning & Improvement – AI gets smarter with every interaction.](https://www.fluid.ai/marketing#)
[\\\\
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Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Continuous Learning & Improvement – AI gets smarter with every interaction.](https://www.fluid.ai/marketing#)
[\\\\
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Agentic AI with RAG (Retrieval-Augmented Generation) – AI retrieves and delivers real-time, accurate HR & IT insights.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Omnichannel Support – Employees can access AI assistance via chat, email, or internal portals.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Seamless AI + Human Collaboration – AI resolves routine queries and escalates complex issues to human teams.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Enterprise-Grade Security & Compliance – Ensuring sensitive HR & IT data remains protected.](https://www.fluid.ai/marketing#) [.webp)\\\\
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Continuous Learning & Improvement – AI gets smarter with every interaction.](https://www.fluid.ai/marketing#)
## **Why Fluid AI for Agentic AI-Powered Marketing Automation?**
Agentic AI with RAG (Retrieval-Augmented Generation) –
AI dynamically retrieves insights to create accurate, real-time content.
Custom Agentic AI Personas
Brands can create AI-powered influencers, similar to AIsha, for automated engagement.
Omnichannel Integration
AI-driven marketing support across blogs, emails, presentations, and influencer engagement.
Seamless AI + Human Collaboration
AI automates content creation, while human creativity adds strategic value.
Enterprise-Grade Security & Compliance
Keeping your marketing data protected.
Continuous Learning & Improvement
AI gets smarter with every campaign.
## Latest in Generative AI
[\\\\
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Aug 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **The Future of Work is Here – Are You Ready?**
Your marketing team shouldn’t waste time on repetitive tasks. Agentic AI enables them to focus on strategy, creativity, and growth.
**📩 Talk to us today and revolutionize your marketing with AI.**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/marketing#)
## Agentic AI Platform
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Fluid AI’s Agentic AI Platform with Built-In Agentic RAG
AI That Thinks, Learns, and Adapts—Revolutionizing Business Interactions
Fluid AI’s Agentic AI Platform goes beyond automation—it understands, retrieves, and reasons in real-time to deliver intelligent, human-like interactions across industries. Our Agentic RAG (Retrieval-Augmented Generation) ensures accuracy, relevance, and seamless knowledge retrieval.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **Agentic AI for Enterprises: Powering Intelligent Interactions Across Voice, Chat, Email & More**
### Instant, Context- Aware AI Interactions
### Agentic RAG-Driven Smart Retrieval – Real-time data access for precise responses
### Seamless Integration with CRM, ERP, and other enterprise systems
.webp)
### Secure & Scalable – On-prem & cloud deployments
What Makes Our Agentic AI
Platform Unique?
01
Agentic AI for Enterprises: Beyond Standard Chatbots
Unlike conventional chatbots, our AI Agents think, plan, and take action to drive conversations, retrieve data dynamically, and solve problems proactively.
✔ Understands Context & Intent – No robotic responses
✔ Adapts to User Needs – Learns from interactions
✔ Handles Multi-Step Processes – No repetitive questioning
02
Agentic RAG: Real-Time Knowledge Retrieval
Our AI doesn't rely on static answers—it retrieves live, accurate, and up-to-date information from your enterprise knowledge bases, databases, and third-party systems.
✔ Faster Response Times – Instant access to relevant knowledge
✔ Ensures Accuracy & Consistency – No outdated or incorrect information
✔ Seamlessly Connects to Multiple Data Sources
03
Omnichannel Agentic AI for Enterprises: Be Where Your Customers Are
Deliver real-time AI interactions across every customer touchpoint.
✔ Voice AI – AI-powered voice agents for instant, human-like conversations
✔ Live Chat & Chatbots – AI-driven conversations with instant human escalation
✔ WhatsApp & Email AI – Smart automation that enhances customer support
## **Transforming Industries with Agentic AI for Enterprises**
Fluid AI’s platform is empowering businesses across multiple sectors:
[****Banking**** \\\\
\\\\
AI-driven fraud detection, instant loan approvals, & customer service](https://www.fluid.ai/product-overview#w-tabs-0-data-w-pane-0) [****Telecom**** \\\\
\\\\
Smart troubleshooting, billing queries, & plan modifications](https://www.fluid.ai/product-overview#w-tabs-0-data-w-pane-1) [****Insurance**** \\\\
\\\\
Seamless claims processing, policy recommendations, & renewals](https://www.fluid.ai/product-overview#w-tabs-0-data-w-pane-2)
2X More Queries Resolved
Enhanced efficiency for enterprises
40+ Hours Saved Per Agent
Freeing up teams for higher-value work
24/7 AI-Driven Assistance
Always available, zero downtime
## **Fluid AI’s Agentic AI Platform with Built-in Agentic RAG – AI That Thinks and Acts in Real Time**
Traditional AI chatbots rely on static knowledge bases, but Fluid AI’s Agentic AI with built-in Agentic RAG goes beyond—retrieving real-time data, understanding context, and automating complex tasks.
.webp)
%201%20(1).webp)
[****Real-Time Information Retrieval**** \\\\
\\\\
Dynamically pulls the latest data from enterprise databases, policy documents, and live interactions.](https://www.fluid.ai/product-overview#w-tabs-1-data-w-pane-0) [****Context-Aware Intelligence**** \\\\
\\\\
Understands user intent, past interactions, and context for accurate, personalized responses.](https://www.fluid.ai/product-overview#w-tabs-1-data-w-pane-1) [****Action-Oriented AI – Not just answers**** \\\\
\\\\
our AI takes action, from processing insurance claims to handling real-time banking transactions, working autonomously while integrating seamlessly with human teams.](https://www.fluid.ai/product-overview#w-tabs-1-data-w-pane-2)
## **From Inquiry to Approval: AI That Does It All**
A customer applies for a credit card online. Instead of static FAQs, Fluid AI’s Agentic AI with Agentic RAG streamlines the entire process:
.webp)
[****On-the-spot Data Retrieval**** \\\\
\\\\
Instantly fetches credit history, income details, and bank policies.](https://www.fluid.ai/product-overview#w-tabs-2-data-w-pane-0) [****Intelligent Decisions**** \\\\
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Cross-checks eligibility with the latest criteria for accurate approvals.](https://www.fluid.ai/product-overview#w-tabs-2-data-w-pane-1) [****Seamless Assistance**** \\\\
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Explains benefits, interest rates, and timelines in natural conversations.](https://www.fluid.ai/product-overview#w-tabs-2-data-w-pane-2)
### Faster approvals, fewer drop-offs, and a frictionless customer journey **—Fluid AI’s Agentic AI for Enterprises makes decisions**, not just responses
## **Why Choose Fluid AI’s Agentic AI Platform?**
Enterprise-Ready Agentic AI
Industry-tested and battle-proven
Prebuilt Workflows for Agentic AI
Get started instantly with rapid deployment
Advanced Analytics & Insights
Data-driven decision-making
Seamless Human Escalation
AI works alongside live agents when needed
Secure & Compliant
Ensuring data privacy and regulatory compliance
## Latest in Generative AI
[\\\\
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Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Go Live in 60 Days with Agentic AI That Works Like a Human—Only Smarter**
Your business deserves Agentic AI that doesn’t just respond—it understands, learns, and improves with every interaction.
**🚀 Experience the Future of Agentic AI for Enterprises Today – Talk to Us Now!**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/product-overview#)
## AI Platform Features
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# The AI Platform That Thinks, Adapts & Executes – Built for Enterprises
Not just automation. Not just chatbots.
Fluid AI’s Agentic AI Platform combines real-time intelligence, dynamic workflows, and enterprise-grade execution.
🚀 AI that retrieves, reasons, and acts—instantly.
🚀 AI that adapts to workflows—without code.
🚀 AI that scales with your business—effortlessly.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## FUNCTIONALITY – AI That Goes Beyond Just Chat
[Agentic AI in Action](https://www.fluid.ai/platform-features#w-tabs-0-data-w-pane-0) [Multi-Channel Execution](https://www.fluid.ai/platform-features#w-tabs-0-data-w-pane-1)
✔ **AI That Acts** – Send emails, verify users via OTP, trigger actions autonomously.
✔ **Dynamic Query Handling** – AI refines responses based on intent, not just keywords.
✔ **AI-Powered Recommendations** – AI suggests actions based on real-time customer interactions.
💡 Example: AI can pull reports, generate multilingual blogs, and retrieve company policies instantly.
✔ **Voice & Call AI Agents** – AI-powered human-like conversations.
✔ **Chat, WhatsApp & Email AI** – Automate support & escalation across platforms.
✔ **Knowledge Base & Web Search** – AI retrieves live, real-time data from enterprise docs & the internet.
✔ **Multi-Lingual Support** – Real-time bi-directional conversations in any language.
💡 Example: AI can pull reports, generate multilingual blogs, and retrieve company policies instantly.
## TECHNOLOGY – Cutting-Edge AI at Your Fingertips
[Next-Gen AI Models](https://www.fluid.ai/platform-features#w-tabs-1-data-w-pane-0) [Advanced Agentic AI Tools](https://www.fluid.ai/platform-features#w-tabs-1-data-w-pane-1)
✔ **DeepSeek, Mistral, GPT, LLaMA & more** – Always updated.
✔ **Switch LLMs Instantly** – Choose the best model per agent or task.
💡 Example: AI optimizes workflows, updates LLM models dynamically, and ensures precision in responses.
✔ **Perplexity-Powered AI Search** – AI retrieves real-time web insights.
✔ **Modify Agent Prompts Instantly** – Adapt AI responses on the fly.
✔ **Save, Export & Beautify Workflows** – Keep workflows polished & shareable.
✔ **Track Every Change** – Version history ensures easy rollbacks and updates.
💡 Example: AI optimizes workflows, updates LLM models dynamically, and ensures precision in responses.
## AUTOMATION – No-Code, Scalable, and Effortless
[No-Code Workflow Builder](https://www.fluid.ai/platform-features#w-tabs-2-data-w-pane-0) [Enterprise Process Automation](https://www.fluid.ai/platform-features#w-tabs-2-data-w-pane-1)
✔ **Drag, Drop, Deploy** – No technical expertise needed.
✔ **On-the-Spot Adjustments** – Modify AI instructions without restarting.
✔ **Instant Workflow Execution** – No delays in processing AI-driven tasks.
💡 Example: AI can reset passwords securely, schedule interviews, and automate customer interactions seamlessly.
✔ **AI-Powered IT Helpdesk, HR Assistant & Financial Advisor** – Built in minutes.
✔ **Immediate Ticketing & Email Handling** – Automate IT support & operations.
✔ **Upsell & Customer Engagement Engine** – AI suggests personalized offers in real-time.
💡 Example: AI can reset passwords securely, schedule interviews, and automate customer interactions seamlessly.
## SECURITY & ENTERPRISE READINESS – AI You Can Trust
[Enterprise-Grade Security](https://www.fluid.ai/platform-features#w-tabs-3-data-w-pane-0) [Intelligent Query Handling](https://www.fluid.ai/platform-features#w-tabs-3-data-w-pane-1)
✔ **Multi-Layer Authentication** – Secure access to workflows & actions.
✔ **Compliance-Ready** – Built for **enterprise security standards**.
✔ **Data Protection** – AI operates within strict data privacy guidelines.
💡 Example: AI ensures password resets are authenticated, preventing unauthorized access and reducing IT workload.
✔ **Agentic AI for Complex Requests** – AI understands multi-step & contextual queries.
✔ **Verification-First Execution** – AI only acts after authentication.
💡 Example: AI ensures password resets are authenticated, preventing unauthorized access and reducing IT workload.
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **WHY CHOOSE FLUID AI?**
✅ AI That Doesn’t Just Chat—It Acts.
✅ No-Code, Enterprise-Ready, and Built for Scale.
✅ Seamlessly Integrates with Your Business Ecosystem.
**Powerful AI tools, real-time adaptability, and enterprise security all in one platform.**
**🚀 Experience the Future of AI – Let’s Talk!**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/platform-features#)
## Fluid AI Architecture
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Fluid AI Architecture & Hosting
Enterprise-Grade Deployment \\| Secure Hosting \\| Scalable AI Infrastructure
Fluid AI offers flexible, enterprise-grade hosting solutions that adapt to your business needs—whether on the cloud, in a hybrid environment, or on your private infrastructure.
🚀 Go Live in Just 60 Days – Fast deployment with prebuilt AI workflows.
[Book a Free Demo Call](https://www.fluid.ai/demo)
Flexible AI Deployment Architectures
Every enterprise has unique AI deployment needs. Fluid AI offers multiple hosting models
to balance performance, security, and compliance—whether you need cloud scalability,
data isolation, or fully private infrastructure.
01
Fully Private Cloud Infrastructure
A completely self-hosted AI stack—no external dependencies.
✔ 100% self-contained AI environment—LLMs, vector databases, and inference engines reside entirely within your private cloud.
✔ On-prem or air-gapped deployments for organizations with strict national security and compliance mandates.
✔ Custom model hosting with zero reliance on third-party infrastructure, ensuring full control over AI workloads.
✔ Ensures total data sovereignty for industries dealing with highly sensitive or classified information.
✅ Best For: Government, defense, and large enterprises requiring full-stack AI control with zero external access.
02
Private LLM Deployment in Customer Cloud
AI processing entirely within your cloud—Fluid AI handles orchestration.
✔ Deploy the full LLM stack within your enterprise cloud (AWS, Azure, GCP).
✔ Only the control plane remains in Fluid AI’s cloud, ensuring zero exposure of sensitive data.
✔ Enterprise-grade security with private fine-tuning, retrieval, and model execution within your infrastructure.
✔ Comprehensive data governance with full control over AI access, processing, and compliance mechanisms.
✅ Best For: BFSI, telecom, and other industries requiring complete AI control within their cloud environments.
03
Cloud Infrastructure (Public Cloud)
Scalability meets simplicity—AI infrastructure managed end-to-end by Fluid AI.
✔ Fully managed AI stack deployed on Fluid AI’s secure, high-performance cloud.
✔ Dynamic LLM orchestration with real-time inference, fine-tuning, and model updates.
✔ Multi-tenant security architecture with encrypted GPT databases and isolated document storage.
✔ Ideal for organizations looking for fast AI deployment, cost efficiency, and elastic compute scaling.
✅ Best For: Startups, mid-sized businesses, and enterprises seeking quick AI adoption without infrastructure overhead.
04
Hybrid Cloud (Data Isolation Model)
Balance AI scalability with enterprise-grade data control.
✔ Your sensitive enterprise data remains in your cloud, while AI inference and processing leverage Fluid AI’s cloud compute.
✔ Decoupled architecture ensures zero raw data transfer to public cloud environments.
✔ Governance-first approach with a dedicated control plane to manage policies, compliance, and security.
✔Perfect for industries where data residency laws and regulatory compliance require strict AI processing boundaries.
✅ Best For: Financial services, healthcare, and enterprises navigating strict compliance frameworks while leveraging cloud AI.
## **Why Fluid AI for Enterprise AI Hosting?**
### ✔ Enterprise-Grade Security
### ✔ Seamless Integration
### ✔ Scalable AI Workflows
.webp)
### ✔ Zero Data Leakage
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Agentic AI: The future is here and with our platform you can go Live in 60 Days**
Prebuilt Workflows to get you started instantly
Industry Battle Tested
Live with Enterprises Globally
**Your customers deserve better. Give them the support they expect—with AI that works just like a human, only faster, smarter, and more reliable.**
**🚀 Transform your enterprise with AI that scales securely. Let’s deploy in 60 days!**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/architecture#)
## AI Integrations for Workflows
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Seamless AI Integrations for Smarter Workflows
Power Up Your Business with AI-Driven Connectivity
Your AI should work with your systems, not around them. Fluid AI’s Agentic AI Platform integrates with the tools you already use, making workflows faster, smarter, and more efficient.
✔ No switching between apps. No manual effort. Just instant access to data, insights, and automation—right where you need it.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **AI Meets Your Favorite Tools**
Effortless Access. Smarter Decisions. Instant Execution. Which tools do you use daily? See how Fluid AI supercharges them:
###### **Finance & Big Data Intelligence**
[****Snowflake**** \\\\
\\\\
Connects directly with Snowflake’s data warehousing for real-time analytics, reporting, and business insights. Make data-driven decisions faster without juggling multiple platforms.](https://www.fluid.ai/integrations#w-tabs-0-data-w-pane-0) [****Balance Retrieval****\\\\
\\\\
Instantly access account balances and financial summaries—ideal for banks and fintech companies that need real-time financial data at their fingertips.](https://www.fluid.ai/integrations#w-tabs-0-data-w-pane-1) [****SAP Forex****\\\\
\\\\
Retrieve live currency exchange rates and make accurate forex calculations for international transactions.](https://www.fluid.ai/integrations#w-tabs-0-data-w-pane-2) [****Salesforce**** \\\\
\\\\
Seamlessly integrate CRM insights, customer interactions, and sales data to optimize business operations and improve decision-making.](https://www.fluid.ai/integrations#w-tabs-0-data-w-pane-3)
###### **Business Intelligence & Reports**
[****SQL**** \\\\
\\\\
SQL – Query relational databases effortlessly, pulling specific data and generating reports instantly. Perfect for analysts and business intelligence teams who need real-time insights.](https://www.fluid.ai/integrations#w-tabs-1-data-w-pane-0) [****Database Insights Agent**** \\\\
\\\\
AI-powered insights from structured databases, helping organizations analyze key trends, performance metrics, and critical data without manual queries.](https://www.fluid.ai/integrations#w-tabs-1-data-w-pane-1) [****Jira**** \\\\
\\\\
Automate project tracking, retrieve issue updates, and streamline software development workflows within Fluid AI.](https://www.fluid.ai/integrations#w-tabs-1-data-w-pane-2)
###### **Collaboration & Knowledge Management**
[****Confluence**** \\\\
\\\\
AI-powered document search lets users instantly retrieve information from Confluence knowledge bases, speeding up internal research and decision-making.](https://www.fluid.ai/integrations#w-tabs-2-data-w-pane-0) [****Google Drive**** \\\\
\\\\
Directly access, upload, and manage files within Fluid AI, streamlining collaboration for teams working with shared documents, spreadsheets, and presentations.](https://www.fluid.ai/integrations#w-tabs-2-data-w-pane-1) [****Slack**** \\\\
\\\\
AI-driven Slack integration ensures seamless communication by pulling messages, retrieving project updates, and automating notifications.](https://www.fluid.ai/integrations#w-tabs-2-data-w-pane-2) [****Google Calendar**** \\\\
\\\\
Retrieve upcoming meetings, check availability, and schedule events automatically, keeping teams organized without manual effort.](https://www.fluid.ai/integrations#w-tabs-2-data-w-pane-3) [****Gmail****\\\\
\\\\
AI-enabled email retrieval, summarization, and smart responses to boost productivity without constantly checking your inbox.](https://www.fluid.ai/integrations#w-tabs-2-data-w-pane-4) [****WhatsApp**** \\\\
\\\\
Automate customer support, send AI-powered responses, and integrate real-time messaging into your business workflows.](https://www.fluid.ai/integrations#w-tabs-2-data-w-pane-5)
###### **Security & IT Support Automation**
[****Reset Password**** \\\\
\\\\
AI-powered password management reduces IT helpdesk workload, allowing employees to reset their credentials instantly and securely.](https://www.fluid.ai/integrations#w-tabs-3-data-w-pane-0) [****Website URL Access**** \\\\
\\\\
Quickly pull data from specified URLs without leaving Fluid AI, keeping external references and research materials just a click away.](https://www.fluid.ai/integrations#w-tabs-3-data-w-pane-1) [****YouTube Transcripts**** \\\\
\\\\
Extract video transcripts for training, research, and content reference—ideal for teams that rely on video-based learning.](https://www.fluid.ai/integrations#w-tabs-3-data-w-pane-2)
###### **Multi-App Communication & Connectivity**
[****Chrome Extensions**** \\\\
\\\\
Integrate with Gmail, MS Teams, Slack, and more to retrieve emails, messages, and project updates—all within Fluid AI. Stay organized without switching between multiple applications.](https://www.fluid.ai/integrations#w-tabs-4-data-w-pane-0) [****SAP**** \\\\
\\\\
Automate data extraction, streamline enterprise processes, and enhance decision-making with AI-driven SAP integration.](https://www.fluid.ai/integrations#w-tabs-4-data-w-pane-1)
## **AI Agents That Work for You**
Beyond Chatbots—AI That Automates, Researches, and Analyzes
Not all AI is created equal. Fluid AI’s Agentic AI doesn’t just fetch information—it understands, executes, and enhances decision-making.
[****Internet Agent**** \\\\
\\\\
◆ What it does: Performs real-time web searches, pulling in the latest external data to provide up-to-date answers.\\\\
\\\\
◆ Use case: Businesses get instant, fact-checked insights beyond internal knowledge bases.](https://www.fluid.ai/integrations#w-tabs-5-data-w-pane-0) [****Interview Agent**** \\\\
\\\\
◆ What it does: Automates interview scheduling, candidate communication, and follow-ups for HR teams.\\\\
\\\\
◆ Use case: Recruiters save time with AI-driven candidate engagement and process automation.](https://www.fluid.ai/integrations#w-tabs-5-data-w-pane-1) [****Database Insights Agent**** \\\\
\\\\
◆ What it does: Retrieves and analyzes structured database data for valuable insights.\\\\
\\\\
◆ Use case: Executives and analysts get quick access to performance metrics and business trends without manual querying.](https://www.fluid.ai/integrations#w-tabs-5-data-w-pane-2)
## **Why Integrate with Fluid AI?**
At Fluid AI, we empower marketing teams with AI-driven solutions that create, analyze,
and optimize marketing content instantly.
### **Boost Productivity**
Automate data retrieval, research, and workflows for faster decision-making.
.webp)
### **Reduce Manual Work**
Eliminate repetitive tasks and streamline access to essential tools.
### **Maximize Business Impact**
AI-powered insights and automation improve efficiency across departments.
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Supercharge Your AI-Powered Workflows**
Let’s customize your AI with integrations that match your needs.
**📞 Talk to us today!**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/integrations#)
## Niti Aayog Chatbot
Page Title
Fluid GPT Chatbot
Thinking...
Powered by [Fluid AI](https://www.fluid.ai/)
Hi, I am a Niti Aayog Bot
## Agentic AI for Enterprises
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Empower Your Business with Agentic AI
Enterprise Automation \\| AI-Powered Decision Intelligence \\| Next-Gen Operations
Today’s enterprises need intelligent automation, real-time decision-making, and seamless execution across operations.
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **With Fluid AI’s Agentic AI, businesses can:**
### **50% Reduce Operational Costs** – Automate enterprise workflows end-to-end.
### **10x Scale Operations** – AI-powered process execution with zero delays.
### **24/7 Intelligent Automation** – No manual intervention needed.
.webp)
### **Seamlessly Integrate AI** with enterprise tools: SAP, Salesforce, Workday, ServiceNow & more.
Our Agentic AI doesn’t just assist—it autonomously manages, optimizes, and executes. **🚀 Go Live in Just 60 Days – Prebuilt workflows + industry-tested AI for fast deployment.**
## Agentic AI: Transforming Organizations with Intelligent Autonomy
Traditional AI follows rules. Agentic AI thinks, adapts, and executes like a highly skilled team member—handling complex workflows, retrieving insights, and automating decision-making.
Fluid AI’s Agentic AI seamlessly integrates into your enterprise, learning from data in real time, orchestrating workflows, and scaling business efficiency.
[****Understands enterprise context**** \\\\
\\\\
Retrieves real-time insights for precision execution.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-0-data-w-pane-0) [****Executes multi-step workflows autonomously**** \\\\
\\\\
Approvals, escalations & decision-making.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-0-data-w-pane-1) [****Enhances collaboration across business units**** \\\\
\\\\
From HR to IT, Sales, and Leadership.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-0-data-w-pane-2)
%20(4).webp)
%20(4).webp)
%20(4).webp)
## **AI-Powered Automation for Enterprise Operations**
**Intelligent Process Automation**
### Speed up workflows, eliminate errors & drive efficiency.
✔ **AI-powered document processing** – Contracts, invoices, approvals, reports.
✔ **AI-driven onboarding bots** – Step-by-step guidance for seamless integration.
✔ **Personalized AI Training** – Adaptive learning tailored for every employee.
✔ **AI-powered Performance Analytics** – Real-time insights for employee growth.
📊 40% faster execution, fewer errors, and reduced costs.
%20(14).gif)
**AI for Workforce, HR & Training**
### Transform hiring, onboarding & employee management with AI.
✔ **AI HR Assistants** – Automate responses for HR queries, payroll & compliance.
✔ **AI-driven onboarding bots** – Step-by-step guidance for seamless integration.
✔ **Personalized AI Training** – Adaptive learning tailored for every employee.
✔ **AI-powered Performance Analytics** – Real-time insights for employee growth.
📉 50% faster onboarding, higher employee productivity & lower operational costs.
**AI for CEO, COO & Leadership Intelligence**
### Turn data into actionable business decisions—instantly.
✔ **AI-driven market analysis** – Predict trends, competitor movements & business risks.
✔ **Automated boardroom reports** – AI generates executive insights in seconds.
✔ **AI-powered forecasting & revenue projections** – Simulate business outcomes dynamically.
✔ **Autonomous decision intelligence** – AI recommends and executes strategic actions.
🚀 Smarter, data-driven leadership decisions at 10x the speed.
**AI for Sales & Marketing: Smarter, Faster Conversions**
### Increase revenue with AI-driven engagement & automation.
✔ **AI Lead Scoring & Qualification** – Prioritize the best prospects automatically.
✔ **AI Email & Chat Assistants** – Personalized outreach at scale, without human effort.
✔ **AI-powered Customer Retention** – Predict churn & engage proactively.
✔ **Real-time Market Intelligence** – AI continuously analyzes customer sentiment & trends.
📈 Close deals faster, engage smarter, and drive revenue growth.
**AI for Manufacturing & Operations**
### Enhancing production efficiency & supply chain resilience.
✔ **AI-driven Predictive Maintenance**–Prevent machinery failures before they happen.
✔ **AI-powered Inventory Optimization** – Reduce waste & ensure just-in-time stock levels.
✔ **Automated Quality Control** – AI detects defects & anomalies in real-time.
✔ **Supply Chain AI** – Optimize logistics tracking & demand forecasting.
🏭 Maximize efficiency, minimize downtime & streamline operations.
## **Why Fluid AI’s Agentic AI?**
Traditional automation follows predefined scripts. Fluid AI’s Agentic AI learns, adapts & executes—just like a human, but faster, smarter, and infinitely scalable.
[****24/7 Intelligent Assistance**** \\\\
\\\\
Always available, reducing dependency on live agents.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-1-data-w-pane-0) [****Personalized AI Responses**** \\\\
\\\\
Adaptive AI tailors conversations based on customer behavior and preferences.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-1-data-w-pane-1) [****Advanced Analytics & Insights**** \\\\
\\\\
Track and optimize performance with real-time customer interaction data.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-1-data-w-pane-2) [****Omnichannel Integration**** \\\\
\\\\
Track and optimize performance with real-time customer interaction data.](https://www.fluid.ai/organisational-agentic-ai-capability#w-tabs-1-data-w-pane-3)
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Transform Your Organization with AI That Thinks & Executes.**
📞 Talk to us today and revolutionize your enterprise with AI-driven efficiency!
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/organisational-agentic-ai-capability#)
## AI Advertising Solutions
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[.webp)](https://www.fluid.ai/ads#)
What Happens When AI Makes the Ad?
The world’s first French Revolution-themed customer support ad
built entirely with Veo 3 and LLaMA 4.
[iframe](https://www.youtube.com/embed/qioBbf5KpgA)
_$350,000 of creative work. Done in $150._
_Know more about AI Generated Ad!_
[Explore More](https://www.fluid.ai/blog/this-ai-ad-unmasks-the-customer-support-chaos)
## Explore Popular Usecases
[](https://www.fluid.ai/solutions-customer-support)[Customer Support](https://www.fluid.ai/ads#) [**Your Customers Deserve Better. Give Them the Support That Delights!**](https://www.fluid.ai/ads#)
Human-like interactions across voice calls, chat & email! It integrates with your systems and delivers support that’s lightning-fast and 60% more cost-effective.
[](https://www.fluid.ai/solutions-employee-assistance-and-productivity)[Employee Productivity](https://www.fluid.ai/ads#) [**Elevate Employee Productivity with Generative AI**](https://www.fluid.ai/ads#)
Enhance Productivity & Experience of your employees at all level to let them be at their best to achieve in the organization.
[](https://www.fluid.ai/internal-facing-ai-solutions)[Internal Facing](https://www.fluid.ai/ads#) [**Empower Your Employees with Agentic AI-Driven Assistance**](https://www.fluid.ai/ads#)
Your employees shouldn’t have to wait for answers. Yet, in most organizations, simple HR and IT requests turn into long email chains, delayed responses, and endless frustration.
## **Start Your Transformation with Fluid AI**
Join leading businesses using the **Agentic AI Platform** to drive efficiency, innovation, and growth.
**Contact Us Today to schedule a demo and see how Agentic AI can revolutionize your business operations.**
[Book a Free Demo Call](https://www.fluid.ai/contact-us)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/ads#)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
Page Title[iframe](https://fluid-ai-gpt-frontend-embedded-chat.vercel.app/?tenant=fluidai-website)
Your Fluid Assistant
## Contact Center ROI
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Tokens to Dollars: Customer Support ROI Calculator
Get a 3-Year Profit Forecast from Automating with Fluid AI’s Agentic AI Platform
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **Your Contact Center is Costing You** **More Than You Think**
Customer support is essential—but it’s also expensive, repetitive, and hard to scale.
.png)
### **AI for Support**
Fluid AI’s **Agentic AI** transforms how enterprises support customers across banking, telecom, insurance, and more.
.webp)
### **Smarter Conversations**
It automates human-like conversations on voice, chat, WhatsApp, and email—at a fraction of the cost and with **70% higher CSAT**.
.webp)
### **Your ROI**
With just a few inputs, our calculator shows how much you save when you automate your contact center using Fluid AI’s enterprise-ready platform.
## From Manual Costs to AI-Driven ROI
**See the Real Impact of Automation—Based on Enterprise Benchmarks** **This calculator uses real-world data from large-scale enterprise deployments to give you a 3-year profit forecast.**
# Total human vs AI cost comparisons
# Savings from automation
# Implementation cost
# Net profit over 3 years
# ROI multiple
# Breakeven timeline
## Ready to See Your Savings?
**Enter your numbers below to get your personalized ROI estimate.**
Contact Center ROI Calculator
## Contact Center ROI Inputs
Enter values in USD
Conversion Rate (₹ per $)
Number of Customers
% Calling Per Day
Cost per Call (₹)
AI Automation Level (%)
Nvidia Infra Cost (₹)
Software Cost (₹)
Telephony Cost/Call (₹)
Export Summary
## Results (₹)
```
Calls/Day: 100,000
Daily Cost: ₹3,000,000
Annual Cost: ₹750,000,000
3-Year Savings: ₹1,575,000,000
Total Costs: ₹255,920,500
Profit: ₹1,319,079,500
ROI: 6.15×
Break-Even: 5.8 months
```
## What Happens After the Calculator?
**Most Enterprises Break Even in Under 6 Months**
**Once you hit calculate, you’ll get a full breakdown showing:**
✔ Total calls
automated
✔ Human call cost vs automation savings
✔ Implementation investment vs 3-year profit
% ROI (× times) and breakeven in months
## Why Enterprises Trust Fluid AI for Support Automation
Agentic AI That Thinks, Remembers, and Solves—Across All Channels
[****RAG-Based Responses**** \\\\
\\\\
Retrieval-Augmented Generation for real-time, accurate answers](https://www.fluid.ai/contact-center-roi-calculator#w-tabs-0-data-w-pane-0) [****Context Awareness**** \\\\
\\\\
No more repetition, AI recalls customer history](https://www.fluid.ai/contact-center-roi-calculator#w-tabs-0-data-w-pane-1) [****Omnichannel Support**** \\\\
\\\\
Voice, chat, WhatsApp, and email—handled in one brain](https://www.fluid.ai/contact-center-roi-calculator#w-tabs-0-data-w-pane-2) [****Prebuilt Workflows**** \\\\
\\\\
Deploy in just 60 days](https://www.fluid.ai/contact-center-roi-calculator#w-tabs-0-data-w-pane-3) [****On-Prem & Cloud Options**** \\\\
\\\\
Built for enterprise-grade compliance](https://www.fluid.ai/contact-center-roi-calculator#w-tabs-0-data-w-pane-4) [****Seamless Human Escalation****\\\\
\\\\
AI resolves most cases, passes on only what’s needed](https://www.fluid.ai/contact-center-roi-calculator#w-tabs-0-data-w-pane-5)
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Let’s Build the Future of** **Support Together**
Say goodbye to long hold times, rising costs, and inconsistent service.Say hello to faster resolutions, smarter systems, and happier customers.
**Talk to us today and revolutionize your customer experience.**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Digital Agency
Market Research
Creative Service
ContentCreation
Brand Promotion
Branding Strategy
Creative Solutions
Graphics Design
Creative Solutions
Graphics Design
Creative Solutions
Graphics Design
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/contact-center-roi-calculator#)
## Employee ROI Calculator
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Tokens to Dollars: Employee ROI Calculator
Get a 3-Year Profit Forecast from Automating with Fluid AI’s Agentic AI Platform
[Book a Free Demo Call](https://www.fluid.ai/demo)
## **Repetition Is Costing Your Business** **More Than You Think**
Every time an employee pauses to answer a policy question, raise an IT ticket, or chase data—valuable time is lost.
### **Cut Wasted Time**
Every time an employee pauses to answer a policy question, raise an IT ticket, or chase data—valuable time is lost.
### **Empower Your Teams**
That’s 1.25 hours per employee per day. Now multiply that by 10,000 employees. The impact? Massive.
.webp)
### **Automate Queries**
Fluid AI’s Agentic AI automates HR, IT, and Ops queries—resolving routine tasks instantly so teams stay focused on high-value work.
## From Hidden Costs to Enterprise-Wide ROI
**See the Real Impact of Internal Automation—Based on Live Deployments**
**This calculator uses real enterprise data to show how much time, money, and efficiency**
**you unlock by introducing AI into your internal workflows.**
# Employee Productivity Gains
# Projected profit over 3 years
# Implementation costs
# ROI multiple
# Break-even timeline
## Ready to See Your Savings?
**Enter your numbers below to get your personalized ROI estimate.**
## Employee ROI Calculator
Enter values in USD
Conversion Rate (₹ per $)
Employee Saving Per Day (₹)
Number of Employees
Nvidia Infrastructure Cost (₹)
Software Cost (₹)
Export ROI Summary
## Results (₹)
```
Daily Savings: ₹4,380,000
Annual Savings (250 days): ₹1,095,000,000
3-Year Savings: ₹3,285,000,000
Total Implementation Cost: ₹309,205,000
Profit: ₹2,975,795,000
ROI: 9.62×
Break-Even: 3 months
```
## What Happens After the Calculator?
**Most Enterprises Break Even in Under 3 Months**
**Once you hit calculate, you’ll get a complete breakdown showing:**
✔ Time saved per employee per day
✔ Infrastructure + software investment
✔ ROI over 3
years
✔Total cost savings from scaled automation
## Why Enterprises Trust Fluid AI to Empower Their Workforce
Agentic AI That Thinks, Acts, and Supports—at Scale
[****Instant Internal Query Resolution**** \\\\
\\\\
Answers internal HR, IT, and Ops queries instantly](https://www.fluid.ai/employee-productivity-roi-calculator#w-tabs-0-data-w-pane-0) [****Boost Daily Productivity**** \\\\
\\\\
Saves 1.25 hours per employee per day](https://www.fluid.ai/employee-productivity-roi-calculator#w-tabs-0-data-w-pane-1) [****Omnichannel Support**** \\\\
\\\\
Works across email, chat, and internal portals](https://www.fluid.ai/employee-productivity-roi-calculator#w-tabs-0-data-w-pane-2) [****Fast Deployment**** \\\\
\\\\
Prebuilt workflows go live in under 60 days](https://www.fluid.ai/employee-productivity-roi-calculator#w-tabs-0-data-w-pane-3) [****Seamless Integrations**** \\\\
\\\\
Integrates with Microsoft, Workday, SAP, and more](https://www.fluid.ai/employee-productivity-roi-calculator#w-tabs-0-data-w-pane-4) [****Enterprise-Ready Security**** \\\\
\\\\
Compliant for enterprise security—On-Prem or Cloud](https://www.fluid.ai/employee-productivity-roi-calculator#w-tabs-0-data-w-pane-5)
## Latest in Generative AI
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[More Blogs](https://www.fluid.ai/blogs)
## **Let’s Build Smarter Faster** **Teams Together**
Your people shouldn’t spend their day answering the same five questions. Give them AI support that’s always on, always accurate, and always working.
**Talk to us today and revolutionize your customer experience.**
[Book a Free Demo Call](https://www.fluid.ai/demo)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Digital Agency
Market Research
Creative Service
ContentCreation
Brand Promotion
Branding Strategy
Creative Solutions
Graphics Design
Creative Solutions
Graphics Design
Creative Solutions
Graphics Design
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/employee-productivity-roi-calculator#)
## AI Day Event
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/ai-day-at-vesit#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/ai-day-at-vesit#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/ai-day-at-vesit#w-tabs-0-data-w-pane-2)
Join us for **AI Day**, an initiative by E2E Networks dedicated to showcasing advancements in artificial intelligence.
This event will take place on September 21st from 4 PM to 6 PM at VESIT, Mumbai. Abhinav Aggarwal, CEO and Co-Founder of Fluid AI, is invited as a speaker to deliver a 20-minute tech talk followed by a 10-minute showcase highlighting AI applications within Fluid AI.
This is a fantastic opportunity to engage with fellow AI enthusiasts and explore the latest trends and innovations in the field!
[Know More\\\\
\\\\
](https://www.fluid.ai/events/ai-day-at-vesit#)
## AI Tinkerers Meetup
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/ai-tinkerers-mumbai-chapter-meetup-2#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/ai-tinkerers-mumbai-chapter-meetup-2#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/ai-tinkerers-mumbai-chapter-meetup-2#w-tabs-0-data-w-pane-2)
After a successful launch event, the **AI Tinkerers Mumbai Chapter** is back with its second meetup! Join us as we dive into the latest advancements in **Generative AI**, witness groundbreaking demos, and connect with Mumbai’s thriving tech community.
Whether you’re a developer, data scientist, or AI enthusiast, this is your chance to explore cutting-edge techniques, share ideas, and collaborate with like-minded professionals.
Don’t miss this opportunity to be part of the growing AI ecosystem in Mumbai!
[Know More\\\\
\\\\
](https://www.linkedin.com/posts/abhinav-fluidai_aitinkerers-generativeai-mumbaitechcommunity-activity-7266093361164394496-bgcp?utm_source=share&utm_medium=member_desktop)
## AI Tinkerers Mumbai
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/ai-tinkerers-mumbai-community-social#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/ai-tinkerers-mumbai-community-social#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/ai-tinkerers-mumbai-community-social#w-tabs-0-data-w-pane-2)
The AI Tinkerers Mumbai community came together for an exciting social event at the Fluid AI office.
The evening was packed with engaging discussions on generative AI, ML, and the real-world challenges shaping AI adoption.
Professionals, innovators, and AI enthusiasts exchanged ideas on scaling AI projects and its transformative impact on businesses.
[Know More\\\\
\\\\
](https://www.fluid.ai/events/ai-tinkerers-mumbai-community-social#)
## CEO Talk 2025
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
.png)
[About the Event](https://www.fluid.ai/events/ceo-talk-2025-tcet#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/ceo-talk-2025-tcet#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/ceo-talk-2025-tcet#w-tabs-0-data-w-pane-2)
Abhinav Aggarwal, Co-Founder & CEO of Fluid AI, shared key insights on AI, leadership, and the future of technology at CEO Talk 2025 at Thakur College of Engineering and Technology.
Engaging with the next wave of entrepreneurs and innovators, he explored how AI is shaping industries and what it takes to lead in this era of rapid transformation.
[Know More\\\\
\\\\
](https://www.fluid.ai/events/ceo-talk-2025-tcet#)
## AI Summit Roundtable
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/et-now-ai-summit---roundtable-discussion#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/et-now-ai-summit---roundtable-discussion#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/et-now-ai-summit---roundtable-discussion#w-tabs-0-data-w-pane-2)
Fluid AI’s CEO and Co-Founder, **Abhinav Aggarwal**, is invited to participate in the **ET Now AI Summit** Roundtable on **September 27, 2024,** in Mumbai.
The roundtable will focus on the **evolution of data centers through AI**, covering key topics such as growth strategies, AI/ML workloads, and collaborative opportunities for innovation in the field.
This insightful session will explore how AI is driving efficiency and scalability in data center operations, identifying expansion roadmaps and discussing the future of AI/ML workloads. Industry experts will also discuss new opportunities for innovation through AI, particularly in terms of optimization, scalability, and cost-efficiency.
[Know More\\\\
\\\\
](https://www.fluid.ai/events/et-now-ai-summit---roundtable-discussion#)
## AI Success Event
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
.png)
[About the Event](https://www.fluid.ai/events/idcs-architecting-ai-success---goa#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/idcs-architecting-ai-success---goa#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/idcs-architecting-ai-success---goa#w-tabs-0-data-w-pane-2)
At **IDC’s Architecting AI Success** event in Goa, we explored why AI isn’t just another tool—it’s an **enterprise capability.** Companies that develop an **Agentic AI muscle**—beyond isolated use cases—will lead the future. Discussions included:
✔️ **Scaling AI strategies** beyond automation
✔️ **AI as an enterprise core asset** for long-term growth
✔️ The **competitive advantage** of true AI integration
The future belongs to businesses that embed AI at the core.
[Know More\\\\
\\\\
](https://www.fluid.ai/events/idcs-architecting-ai-success---goa#)
## India Digital Summit 2025
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/india-digital-summit-2025-ids25#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/india-digital-summit-2025-ids25#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/india-digital-summit-2025-ids25#w-tabs-0-data-w-pane-2)
Join **Abhinav Aggarwal**, Founder of **Fluid AI**, at **India Digital Summit 2025** as he shares insights on **AI innovation, digital transformation, and the future of tech**. The event will feature top industry experts discussing how **NextGen AI** is reshaping businesses, banking, and beyond.
📌 **Key Topics:**
- The role of **Conversational AI** and **AI Analytics** in **banking & insurance**
- How **AI-driven innovation** is setting new industry benchmarks
- The future of **AI-powered business growth**
This is an event you don’t want to miss!
[Know More\\\\
\\\\
](https://www.fluid.ai/events/india-digital-summit-2025-ids25#)
## Generative AI Meetup
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/jpmorgan-techmeetup#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/jpmorgan-techmeetup#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/jpmorgan-techmeetup#w-tabs-0-data-w-pane-2)
Fluid AI is excited to announce its participation in the exclusive **TechMeetUP** event at the **JPMorgan Mumbai** NKP office.
This year's theme is **Generative AI**, where industry leaders will delve into the latest innovations and applications of generative AI technology. As a speaker, Abhinav Aggarwal will share insights on how generative AI is transforming industries and driving technological advancements.
Join us for a thought-provoking discussion that promises to inspire and inform!
[Know More\\\\
\\\\
](https://www.fluid.ai/events/jpmorgan-techmeetup#)
## Manage Better Show
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/manage-better-linkedin-live-show#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/manage-better-linkedin-live-show#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/manage-better-linkedin-live-show#w-tabs-0-data-w-pane-2)
Join us for a special episode of **Manage Better**, a LinkedIn Live show hosted by Anshuman Tiwari, who has successfully completed 83 shows to date.
This engaging platform focuses on enhancing management skills and exploring best practices in leadership. Abhinav Aggarwal, CEO and Co-Founder of Fluid AI, will share his insights and experiences, contributing to the conversation on effective management strategies in today’s dynamic business environment.
Watch the recording below for an informative session that promises to elevate your management approach!
[Know More\\\\
\\\\
](https://www.linkedin.com/video/live/urn:li:ugcPost:7250739653996150784/)
## Future of Finance
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/money20-20-asia---the-future-of-finance-panel#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/money20-20-asia---the-future-of-finance-panel#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/money20-20-asia---the-future-of-finance-panel#w-tabs-0-data-w-pane-2)
For years, **Money20/20 Asia** has been the epicenter of bold ideas and industry-shaping conversations in finance and tech.
And this year, I’m thrilled to be on that stage.
On **April 24**, I’ll be joining a stellar panel with **Glendy Kam, Kohei Ueda, Stephen Peters**, and moderator **Ian Fong** to explore:
💡 How **AI, Blockchain, and ML** are transforming banking
💡 How tech is reshaping financial services—from personalization to fraud prevention
This isn’t just another fintech conference—it’s **THE event** where the future is imagined, debated, and created.
Can’t wait to be in **Bangkok**, sharing insights and learning from the best.
[Know More\\\\
\\\\
](https://www.fluid.ai/events/money20-20-asia---the-future-of-finance-panel#)
## Morgan Stanley CTO Summit
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/morgan-stanley-cto-summit-2024#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/morgan-stanley-cto-summit-2024#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/morgan-stanley-cto-summit-2024#w-tabs-0-data-w-pane-2)
Raghav Aggarwal, Co-Founder of **Fluid AI**, was honored to represent the company at the **Morgan Stanley CTO Summit**, where **24 innovative startups** gathered to showcase cutting-edge solutions.
At the event, Raghav presented how **Fluid AI** is driving the **Future of Work** through its **AI-powered solutions**. The summit provided a fantastic platform for **global leaders, venture capitalists**, and **industry experts** to connect, fostering rich discussions on the future of technology.
Fluid AI was thrilled to be part of this dynamic platform, gaining insights and forging connections that will fuel further innovation and growth. A special thanks to **Morgan Stanley** for hosting this incredible event.
[Know More\\\\
\\\\
](https://www.linkedin.com/feed/update/urn:li:activity:7252984070693920768/)
## Nasscom AI Day Panel
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/nasscom-ai-day---ai-roi-panel#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/nasscom-ai-day---ai-roi-panel#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/nasscom-ai-day---ai-roi-panel#w-tabs-0-data-w-pane-2)
Tomorrow, I’ll be **moderating a high-impact panel** at **Nasscom AI Day** to answer one of AI’s biggest questions: **How do we measure its real ROI?** We’ll go beyond cost savings and uncover the **true business impact of AI.**
**Panelists:**
💡 **Shashi Bhargava** – Datamatics
💡 **Gaurav Mundra** – IKS Health
💡 **Adish Apte** – LTIMindtree
📅 **March 18, 2025** \\| 📍 **Lemon Tree Premier, Andheri**
[Know More\\\\
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](https://www.fluid.ai/events/nasscom-ai-day---ai-roi-panel#)
## NASSCOM FutureForge 2024
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
.webp)
[About the Event](https://www.fluid.ai/events/nasscom-futureforge-2024#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/nasscom-futureforge-2024#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/nasscom-futureforge-2024#w-tabs-0-data-w-pane-2)
Abhinav Aggarwal, Founder of Fluid AI, was a featured speaker at **NASSCOM FutureForge 2024**, where he led a masterclass titled **\"From Overwhelmed to Overachieving: The AI-Driven Path to Business Success.\"** In his session, Abhinav revealed **three transformative strategies** that empower businesses to achieve **200% growth** using **generative AI** without the need to expand teams.
The session provided practical insights for **enterprise leaders** and **startup founders**, showcasing how to harness the power of AI to drive exponential growth while maintaining operational efficiency.
The energy in the room was electric as the event highlighted AI's role in pushing the boundaries of what's possible in business.
A big thanks to **NASSCOM** for hosting this impactful event!
[Know More\\\\
\\\\
](https://www.linkedin.com/feed/update/urn:li:activity:7253035107018571776/)
## NASSCOM Technology Conclave
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/nasscom-technology-conclave-2024#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/nasscom-technology-conclave-2024#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/nasscom-technology-conclave-2024#w-tabs-0-data-w-pane-2)
At the NASSCOM Technology Conclave 2024, Abhinav Aggarwal, CEO & Co-Founder of Fluid AI, shared groundbreaking advancements in RAG (Retrieval-Augmented Generation) and Agentic AI. These technologies are reshaping industries and unlocking opportunities for a more efficient future. Raghav Aggarwal, Managing Director & Co-Founder of Fluid AI, participated in a closed-door roundtable session on \"Decentralized AI and the Future of Autonomous Organizations,\" discussing the evolving role of leadership and self-governance in AI-driven systems. The discussions focused on how AI is driving business strategies, enhancing decision-making, and redefining leadership roles across industries.
[Know More\\\\
\\\\
](https://www.linkedin.com/posts/trutech_nasscom2024-ntc-fluidai-activity-7266806178976780288-i8ei?utm_source=share&utm_medium=member_desktop)
## Corporate Innovation Series
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/nextt-corporate-innovation-and-venturing-series-2024#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/nextt-corporate-innovation-and-venturing-series-2024#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/nextt-corporate-innovation-and-venturing-series-2024#w-tabs-0-data-w-pane-2)
Join industry leaders as they explore the game-changing impact of **Cloud**, **AI**, and **SaaS** startups on traditional corporate frameworks. This engaging panel discussion delves into:
- How **Conversational AI** and **Retrieval-Augmented Generation (RAG)** are driving measurable enterprise value.
- The unique strengths that set startups like **Fluid AI** apart from tech giants in the AI revolution.
This event promises to be an insightful look at the future of AI, featuring dynamic perspectives from top innovators and thought leaders in the field.
[Know More\\\\
\\\\
](https://www.linkedin.com/posts/abhinav-fluidai_cloudai-ai-fluidai-activity-7275874734502793216-0kVK?utm_source=share&utm_medium=member_desktop)
## NVIDIA AI Summit India
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/nvidia-ai-summit-india#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/nvidia-ai-summit-india#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/nvidia-ai-summit-india#w-tabs-0-data-w-pane-2)
Join us at the NVIDIA AI Summit India, where Fluid AI’s co-founders, Abhinav Aggarwal and Raghav Aggarwal, will be presenting on the topic of **Advanced AI-Based Voice and Text Solutions for Enterprise Use Cases \\[SIIN1226\\].**
In this engaging session, they will explore how generative AI is transforming enterprise applications, focusing on innovative voice and text technologies that drive efficiency and elevate customer experiences across various industries. Attendees will learn about state-of-the-art AI frameworks and tools, including NVIDIA CUDA, NeMo, NIMs, and Riva, showcasing practical implementations that address real-world challenges in sectors such as healthcare, finance, manufacturing, and customer service.
This presentation is ideal for business leaders and technical professionals looking to leverage AI-driven solutions for enhanced productivity and informed decision-making. Don’t miss the opportunity to gain valuable insights from industry leaders at the forefront of AI innovation!
[Know More\\\\
\\\\
](https://www.nvidia.com/auth/aisummit?scope=openid+email+profile&client_id=vV13cTpf6Ze6HzbpzPC9eXOKLf4X28xkBvWVpLOq2w8&redirect_uri=https%3A%2F%2Fevents.rainfocus.com%2Foauth%2Fnvidia%2F1713455580577001OaSL&response_type=code&state=98e854cab3bb4bbfb25a32890)
## Bharat's AI Revolution
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/republic-ai#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/republic-ai#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/republic-ai#w-tabs-0-data-w-pane-2)
## Abhinav & Raghav Aggarwal, Co-Founders of Fluid AI On Bharat's AI Revolution
At the Republic AI Pre-Summit 2025, Fluid AI co-founders Abhinav and Raghav Aggarwal share an explosive blueprint for Bharat’s AI revolution. In this gripping and deeply insightful session, the visionary duo behind one of India’s most disruptive AI startups decode how India can leapfrog into becoming a global AI superpower — with homegrown innovation, scalable solutions, and ethical intelligence at the center.
[Know More\\\\
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](https://www.fluid.ai/events/republic-ai#)
## Republic Plenary Summit
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
.png)
[About the Event](https://www.fluid.ai/events/republic-plenary-summit-2025#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/republic-plenary-summit-2025#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/republic-plenary-summit-2025#w-tabs-0-data-w-pane-2)
Our Co-Founders spoke at **Republic Plenary Summit 2025**, alongside PM **Narendra Modi**, **Piyush Goyal, Nitin Gadkari, Akshay Kumar,** and other leaders.
Abhinav Aggarwal and Raghav Aggarwal explored **Agentic AI’s impact on enterprises, ROI, and business scaling.**
They also be judged the **Limitless India Hackathon**, where 100+ young innovators are pitching transformative ideas. **Don’t miss it!**
📅 **March 6th, 2025** \\| 📍 **New Delhi**
[Know More\\\\
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](https://www.fluid.ai/events/republic-plenary-summit-2025#)
## Tech Hub Islands Summit
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[About the Event](https://www.fluid.ai/events/tech-hub-islands-summit-2025-this2025---trinidad-tobago#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/tech-hub-islands-summit-2025-this2025---trinidad-tobago#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/tech-hub-islands-summit-2025-this2025---trinidad-tobago#w-tabs-0-data-w-pane-2)
At the **Tech Hub Islands Summit 2025 (THIS2025)** in Trinidad & Tobago, **Abhinav Aggarwal**, Founder of Fluid AI, delivered a keynote and joined a high-impact panel on how **Agentic AI** is transforming enterprises **in real time.**
From **multilingual voice agents** in banks to **AI copilots** in frontline teams, the summit highlighted how companies are skipping the POC trap and scaling **production-grade AI solutions** at speed.
With leaders like **Maxine Williams, Gerard Rique, Kirk Henry, Timothy Cornelius**, and moderated by **Griselle Smith**, the event sparked bold conversations around **execution-first AI**, not theory.
A big thank you to **AMCHAM T&T** for driving such a purpose-led event in the Caribbean—one that proves the region isn’t catching up; it’s **leading with courage and clarity**.
#### ✅ **Speaker Lineup:**
Abhinav Aggarwal + Maxine Williams, Gerard Rique, Kirk Henry, Timothy Cornelius, Griselle Smith
[Know More\\\\
\\\\
](https://www.linkedin.com/posts/abhinav-fluidai_this2025-abhinavaggarwal-fluidai-activity-7346157914648207361-53Ua?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAPUxZsBq1qnmofLSsYc0Gmu01cIoLJwXME)
## World Innovation Congress 2025
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
.png)
[About the Event](https://www.fluid.ai/events/world-innovation-congress-2025#w-tabs-0-data-w-pane-0) [How to setup](https://www.fluid.ai/events/world-innovation-congress-2025#w-tabs-0-data-w-pane-1) [Support](https://www.fluid.ai/events/world-innovation-congress-2025#w-tabs-0-data-w-pane-2)
At the **World Innovation Congress 2025**, I shared insights on the next evolution of AI: **AI agents working as interconnected teams**.
Instead of isolated systems, AI will collaborate across functions—enhancing efficiency, accuracy, and decision-making. Imagine AI handling customer issues, analytics, and fraud detection as a seamless team.
**The future is collaborative AI.**
[Know More\\\\
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](https://www.fluid.ai/events/world-innovation-congress-2025#)
## Agentic AI Insights
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Agentic AI
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
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Aug 1, 2025\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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Jul 25, 2025\\\\
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**Without MCP, Your AI Chatbot Is Just a FAQ in Disguise** \\\\
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Jul 24, 2025\\\\
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**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
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Jul 21, 2025\\\\
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**No Humans, No Hold Time — Just One AI Agent Running Your Bank’s Frontline** \\\\
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Jul 18, 2025\\\\
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**Top 10 AI Banking Avatars Changing the Face of Digital Banking in 2025** \\\\
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Jul 16, 2025\\\\
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**Context Is the New Data: Why Agentic AI Depends on Smarter Memory, Not Bigger Models** \\\\
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Jul 14, 2025\\\\
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**AI Agents Can Now Talk to Databases — Google’s New MCP Toolbox Makes It Real** \\\\
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Jul 11, 2025\\\\
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**Stop Measuring Enterprise AI Like It’s 2020—Agentic AI Delivers ROI Daily** \\\\
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](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020)
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Jul 9, 2025\\\\
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**Your Brand Voice Is Being Rewritten by AI. Why Smart Brands Are Turning to Agentic AI for Social Engagement** \\\\
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](https://www.fluid.ai/blog/your-brand-voice-is-being-rewritten-by-ai)
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Jul 7, 2025\\\\
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**Choosing the Right Enterprise AI Provider? Ask These Questions or Risk Millions** \\\\
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](https://www.fluid.ai/blog/choosing-the-right-enterprise-ai-provider)
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Jul 4, 2025\\\\
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**The Fluid MCP Registry Is Redefining Enterprise AI with Context-First Intelligence** \\\\
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](https://www.fluid.ai/blog/the-fluid-mcp-registry-is-redefining-enterprise-ai)
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Jul 2, 2025\\\\
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**Your Bank’s Website Is Losing Customers. AI Chatbots Can Turn Clicks Into Conversions.** \\\\
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Read more\\\\
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](https://www.fluid.ai/blog/ai-chatbots-can-turn-clicks-into-conversions)
[\\\\
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Jun 30, 2025\\\\
\\\\
**Why Every Bank Will Replace IVRs with AI Voice Agents** \\\\
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Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-every-bank-will-replace-ivrs-with-ai-voice-agents)
[\\\\
\\\\
Jun 28, 2025\\\\
\\\\
**This AI Ad Unmasks the Customer Support Chaos — Until Agentic AI Steps In** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/this-ai-ad-unmasks-the-customer-support-chaos)
[\\\\
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Jun 25, 2025\\\\
\\\\
**How Voice-First AI is Redefining Global Banking Customer Support in 2025** \\\\
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Read more\\\\
\\\\
](https://www.fluid.ai/blog/voice-first-ai-is-redefining-banking-customer-support)
[\\\\
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Jun 23, 2025\\\\
\\\\
**Your Enterprise Stack Doesn’t Need a Copilot — It Needs an Agent** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-needs-an-agent)
[\\\\
\\\\
Jun 20, 2025\\\\
\\\\
**Top 5 AI Agent Frameworks for 2025 – A CTO's Strategic Guide to LangChain, AutoGen, CrewAI & Fluid AI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-5-ai-agent-frameworks-for-2025)
[\\\\
\\\\
Jun 18, 2025\\\\
\\\\
**Influence-as-a-Service: Why Brands in 2025 Are Betting Big on AI Influencers** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-brands-in-2025-are-betting-big-on-ai-influencers)
[Next](https://www.fluid.ai/blog-post-categories/agentic-ai?34dcaa5e_page=2)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## AI Blog Categories
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# All
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[\\\\
\\\\
Jul 24, 2025\\\\
\\\\
**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/rebuilding-hr-with-ai)
[\\\\
\\\\
Jul 21, 2025\\\\
\\\\
**No Humans, No Hold Time — Just One AI Agent Running Your Bank’s Frontline** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/just-one-ai-agent-running-your-banks-frontline)
[\\\\
\\\\
Jul 18, 2025\\\\
\\\\
**Top 10 AI Banking Avatars Changing the Face of Digital Banking in 2025** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-10-ai-banking-avatars)
[\\\\
\\\\
Jul 16, 2025\\\\
\\\\
**Context Is the New Data: Why Agentic AI Depends on Smarter Memory, Not Bigger Models** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/context-is-the-new-data)
[\\\\
\\\\
Jul 14, 2025\\\\
\\\\
**AI Agents Can Now Talk to Databases — Google’s New MCP Toolbox Makes It Real** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/googles-new-mcp-toolbox-makes-it-real)
[\\\\
\\\\
Jul 11, 2025\\\\
\\\\
**Stop Measuring Enterprise AI Like It’s 2020—Agentic AI Delivers ROI Daily** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020)
[\\\\
\\\\
Jul 9, 2025\\\\
\\\\
**Your Brand Voice Is Being Rewritten by AI. Why Smart Brands Are Turning to Agentic AI for Social Engagement** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-brand-voice-is-being-rewritten-by-ai)
[\\\\
\\\\
Jul 7, 2025\\\\
\\\\
**Choosing the Right Enterprise AI Provider? Ask These Questions or Risk Millions** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/choosing-the-right-enterprise-ai-provider)
[\\\\
\\\\
Jun 28, 2025\\\\
\\\\
**This AI Ad Unmasks the Customer Support Chaos — Until Agentic AI Steps In** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/this-ai-ad-unmasks-the-customer-support-chaos)
[\\\\
\\\\
Jun 23, 2025\\\\
\\\\
**Your Enterprise Stack Doesn’t Need a Copilot — It Needs an Agent** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-needs-an-agent)
[\\\\
\\\\
Jun 20, 2025\\\\
\\\\
**Top 5 AI Agent Frameworks for 2025 – A CTO's Strategic Guide to LangChain, AutoGen, CrewAI & Fluid AI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-5-ai-agent-frameworks-for-2025)
[\\\\
\\\\
Jun 18, 2025\\\\
\\\\
**Influence-as-a-Service: Why Brands in 2025 Are Betting Big on AI Influencers** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-brands-in-2025-are-betting-big-on-ai-influencers)
[\\\\
\\\\
Jun 16, 2025\\\\
\\\\
**Why On-Prem Agentic AI Will Rule Regulated Industries in 2025** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-on-prem-agentic-ai-will-rule-regulated-industries-in-2025)
[\\\\
\\\\
Jun 13, 2025\\\\
\\\\
**Dashboards Can’t Compete: AI Agents Are Redefining BI, Driving Business Actions and ROI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi)
[\\\\
\\\\
Jun 11, 2025\\\\
\\\\
**Chatbots Are Stuck Answering Questions. AI Agents Are Closing Deals. Wake up call for B2B Leaders** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/ai-agents-are-closing-deals)
[\\\\
\\\\
Jun 9, 2025\\\\
\\\\
**Your Next Ad Agency Is an AI Algorithm: How Meta’s AI Plans to Take Over Advertising** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-next-ad-agency-is-an-ai-algorithm-how-metas-ai-plans-to-take-over-advertising)
[\\\\
\\\\
Jun 6, 2025\\\\
\\\\
**The Playbook for the Fastest Tech Shift in Human History: And This Is the Blueprint You Can't Ignore** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/the-playbook-for-the-fastest-tech-shift)
[Next](https://www.fluid.ai/blog-post-categories/all?34dcaa5e_page=2)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## Generative AI Insights
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Generative AI Insights
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[\\\\
\\\\
Jul 24, 2025\\\\
\\\\
**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/rebuilding-hr-with-ai)
[\\\\
\\\\
Jul 21, 2025\\\\
\\\\
**No Humans, No Hold Time — Just One AI Agent Running Your Bank’s Frontline** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/just-one-ai-agent-running-your-banks-frontline)
[\\\\
\\\\
Jul 18, 2025\\\\
\\\\
**Top 10 AI Banking Avatars Changing the Face of Digital Banking in 2025** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-10-ai-banking-avatars)
[\\\\
\\\\
Jul 16, 2025\\\\
\\\\
**Context Is the New Data: Why Agentic AI Depends on Smarter Memory, Not Bigger Models** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/context-is-the-new-data)
[\\\\
\\\\
Jul 11, 2025\\\\
\\\\
**Stop Measuring Enterprise AI Like It’s 2020—Agentic AI Delivers ROI Daily** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020)
[\\\\
\\\\
Jul 9, 2025\\\\
\\\\
**Your Brand Voice Is Being Rewritten by AI. Why Smart Brands Are Turning to Agentic AI for Social Engagement** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-brand-voice-is-being-rewritten-by-ai)
[\\\\
\\\\
Jul 7, 2025\\\\
\\\\
**Choosing the Right Enterprise AI Provider? Ask These Questions or Risk Millions** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/choosing-the-right-enterprise-ai-provider)
[\\\\
\\\\
Jun 28, 2025\\\\
\\\\
**This AI Ad Unmasks the Customer Support Chaos — Until Agentic AI Steps In** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/this-ai-ad-unmasks-the-customer-support-chaos)
[\\\\
\\\\
Jun 20, 2025\\\\
\\\\
**Top 5 AI Agent Frameworks for 2025 – A CTO's Strategic Guide to LangChain, AutoGen, CrewAI & Fluid AI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-5-ai-agent-frameworks-for-2025)
[\\\\
\\\\
Jun 18, 2025\\\\
\\\\
**Influence-as-a-Service: Why Brands in 2025 Are Betting Big on AI Influencers** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-brands-in-2025-are-betting-big-on-ai-influencers)
[\\\\
\\\\
Jun 16, 2025\\\\
\\\\
**Why On-Prem Agentic AI Will Rule Regulated Industries in 2025** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-on-prem-agentic-ai-will-rule-regulated-industries-in-2025)
[\\\\
\\\\
Jun 13, 2025\\\\
\\\\
**Dashboards Can’t Compete: AI Agents Are Redefining BI, Driving Business Actions and ROI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/ai-agents-redefining-bi-driving-business-actions-and-roi)
[\\\\
\\\\
Jun 11, 2025\\\\
\\\\
**Chatbots Are Stuck Answering Questions. AI Agents Are Closing Deals. Wake up call for B2B Leaders** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/ai-agents-are-closing-deals)
[\\\\
\\\\
Jun 9, 2025\\\\
\\\\
**Your Next Ad Agency Is an AI Algorithm: How Meta’s AI Plans to Take Over Advertising** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-next-ad-agency-is-an-ai-algorithm-how-metas-ai-plans-to-take-over-advertising)
[\\\\
\\\\
Jun 6, 2025\\\\
\\\\
**The Playbook for the Fastest Tech Shift in Human History: And This Is the Blueprint You Can't Ignore** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/the-playbook-for-the-fastest-tech-shift)
[\\\\
\\\\
Jun 4, 2025\\\\
\\\\
**You’re Not Just Using AI—You’re Running on Agentic AI :7 Hints You Just Haven’t Noticed** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/7-hints-that-youre-running-on-agentic-ai)
[\\\\
\\\\
Jun 2, 2025\\\\
\\\\
**6 Most Impressive AI Workflows We’ve Seen So Far in 2025: AI Isn’t a Tool Anymore** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-6-most-impressive-ai-workflows-weve-seen-so-far-in-2025-ai-isnt-a-tool-anymore)
[Next](https://www.fluid.ai/blog-post-categories/generative-ai-insights?34dcaa5e_page=2)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## MCP Insights
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# MCP
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[\\\\
\\\\
Jul 14, 2025\\\\
\\\\
**AI Agents Can Now Talk to Databases — Google’s New MCP Toolbox Makes It Real** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/googles-new-mcp-toolbox-makes-it-real)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## Popular AI Blogs
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Popular Blogs
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 24, 2025\\\\
\\\\
**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/rebuilding-hr-with-ai)
[\\\\
\\\\
Jul 18, 2025\\\\
\\\\
**Top 10 AI Banking Avatars Changing the Face of Digital Banking in 2025** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/top-10-ai-banking-avatars)
[\\\\
\\\\
Jul 14, 2025\\\\
\\\\
**AI Agents Can Now Talk to Databases — Google’s New MCP Toolbox Makes It Real** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/googles-new-mcp-toolbox-makes-it-real)
[\\\\
\\\\
Jul 11, 2025\\\\
\\\\
**Stop Measuring Enterprise AI Like It’s 2020—Agentic AI Delivers ROI Daily** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/stop-measuring-enterprise-ai-like-its-2020)
[\\\\
\\\\
Jul 9, 2025\\\\
\\\\
**Your Brand Voice Is Being Rewritten by AI. Why Smart Brands Are Turning to Agentic AI for Social Engagement** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-brand-voice-is-being-rewritten-by-ai)
[\\\\
\\\\
Jul 7, 2025\\\\
\\\\
**Choosing the Right Enterprise AI Provider? Ask These Questions or Risk Millions** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/choosing-the-right-enterprise-ai-provider)
[\\\\
\\\\
Jun 28, 2025\\\\
\\\\
**This AI Ad Unmasks the Customer Support Chaos — Until Agentic AI Steps In** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/this-ai-ad-unmasks-the-customer-support-chaos)
[\\\\
\\\\
Jun 11, 2025\\\\
\\\\
**Chatbots Are Stuck Answering Questions. AI Agents Are Closing Deals. Wake up call for B2B Leaders** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/ai-agents-are-closing-deals)
[\\\\
\\\\
Jun 4, 2025\\\\
\\\\
**You’re Not Just Using AI—You’re Running on Agentic AI :7 Hints You Just Haven’t Noticed** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/7-hints-that-youre-running-on-agentic-ai)
[\\\\
\\\\
May 30, 2025\\\\
\\\\
**Your E-Commerce Salesperson Might Just Be an AI Agent: Unlocking Ecommerce Growth with Agentic AI on Shopify** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-e-commerce-salesperson-might-just-be-an-ai-agent-unlocking-ecommerce-growth-with-agentic-ai-on-shopify)
[\\\\
\\\\
May 29, 2025\\\\
\\\\
**Rethinking LLM Benchmarks for 2025: Why Agentic AI Needs a New Evaluation Standard** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/rethinking-llm-benchmarks-for-2025)
[.png)\\\\
\\\\
May 26, 2025\\\\
\\\\
**Future of AI – by Google Cloud: The Cloud Report Everyone's Ignoring (But Shouldn't)** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/future-of-ai---by-google-cloud-the-cloud-report-everyones-ignoring)
[\\\\
\\\\
Apr 30, 2025\\\\
\\\\
**Build or Buy? Choosing Between Internal Teams and AI Service Providers for Your Enterprise AI Strategy** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/build-or-buy-between-internal-teams-and-ai-service-providers)
[\\\\
\\\\
Mar 28, 2025\\\\
\\\\
**Agentic AI in Telecom: The End of Manual Network Management?** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/agentic-ai-in-telecom-the-end-of-manual-network-management)
[\\\\
\\\\
Mar 27, 2025\\\\
\\\\
**The Rise of Agentic AI Reasoning: How Self-Learning AI Agents Are Redefining Automation** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/the-rise-of-agentic-ai-reasoning-self-learning-ai-agents)
[\\\\
\\\\
Mar 21, 2025\\\\
\\\\
**Is AI the New Foreman? How Agentic AI is Revolutionizing Manufacturing** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/is-ai-the-new-foreman-how-agentic-ai-is-revolutionizing-manufacturing)
[.png)\\\\
\\\\
Mar 19, 2025\\\\
\\\\
**AI’s Next Decade: The Rise of Super Intelligent Agents & the End of Traditional Business** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/ais-next-decade-rise-of-agents)
[\\\\
\\\\
Mar 13, 2025\\\\
\\\\
**Generative vs. Agentic AI: Which One Will Drive Your Enterprise Forward?** \\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/generative-vs-agentic-ai-drive-your-enterprise-forward)
[Next](https://www.fluid.ai/blog-post-categories/popular-blogs?34dcaa5e_page=2)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## AI Product Features
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Product Features
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
\\\\
May 30, 2025\\\\
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**Your E-Commerce Salesperson Might Just Be an AI Agent: Unlocking Ecommerce Growth with Agentic AI on Shopify** \\\\
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](https://www.fluid.ai/blog/your-e-commerce-salesperson-might-just-be-an-ai-agent-unlocking-ecommerce-growth-with-agentic-ai-on-shopify)
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Dec 31, 2024\\\\
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**2024 Recap: Transformative Advancements in Agentic AI at Fluid AI** \\\\
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](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai)
[\\\\
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Dec 6, 2024\\\\
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**Revolutionizing Automation: Fluid AI’s Agentic Workflow Update** \\\\
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](https://www.fluid.ai/blog/fluid-ai-agentic-workflow-update)
[\\\\
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Oct 25, 2024\\\\
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**Is Hybrid Cloud the Future of Generative AI in Banking?** \\\\
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](https://www.fluid.ai/blog/is-hybrid-cloud-the-future-of-generative-ai-in-banking)
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Aug 6, 2024\\\\
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**Fluid AI \\| Latest Product Updates to Drive Your Success !** \\\\
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](https://www.fluid.ai/blog/fluid-ai-latest-product-updates-to-drive-your-success)
[.webp)\\\\
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Jun 25, 2024\\\\
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**Fluid AI \\| Prompt Engineering- Empowers businesses with more efficient & accurate conversations.** \\\\
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](https://www.fluid.ai/blog/fluid-ai-prompt-engineering--empowers-businesses-with-more-efficient-accurate-conversations)
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Aug 1, 2024\\\\
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**Fluid AI Multi-Tenant Architecture solution for Gen AI secure & scalable deployment** \\\\
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](https://www.fluid.ai/blog/fluid-ai-multi-tenant-architecture-solution-for-gen-ai-secure-scalable-deloyment)
[\\\\
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Jul 31, 2024\\\\
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**Guide to the New Revolution in Customer Service: Gen AI Voice Bots** \\\\
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](https://www.fluid.ai/blog/guide-to-the-new-revolution-in-customer-service-gen-ai-voice-bots)
[\\\\
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Oct 14, 2024\\\\
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**Unleash the capability of Explainable Artificial Intelligence (XAI) within the power of Gen AI** \\\\
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](https://www.fluid.ai/blog/unleash-the-capability-of-explainable-artificial-intelligence-xai-with-the-power-of-gen-ai)
[.webp)\\\\
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Oct 14, 2024\\\\
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**Unveiling the Flaws of Revolutionary GPT : Black-Box Nature and Hallucinations** \\\\
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](https://www.fluid.ai/blog/unveiling-the-flaws-of-revolutionary-gpt-black-box-nature-and-hallucinations)
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Jun 25, 2024\\\\
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**Here's the key to build a successful AI Knowledge base for Generative AI** \\\\
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](https://www.fluid.ai/blog/heres-the-key-to-build-a-successful-ai-knowledge-base-for-generative-ai)
[.webp)\\\\
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May 20, 2025\\\\
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**Harnessing the Power of Generative AI in Your Organization** \\\\
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](https://www.fluid.ai/blog/harnessing-the-power-of-generative-ai-in-your-organization)
[\\\\
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Oct 14, 2024\\\\
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**This is how GPT would help to elevate customer engagement and retention through an Omni channel strategy.** \\\\
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](https://www.fluid.ai/blog/this-is-how-gpt-would-help-to-elevate-customer-engagement-and-retention-through-an-omni-channel-strategy)
[%20(1).webp)\\\\
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Oct 14, 2024\\\\
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**Here's how AI is playing a significant role in helping business to engage with Digital first customers.** \\\\
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](https://www.fluid.ai/blog/heres-how-ai-is-playing-a-significant-role-in-helping-business-to-engage-with-digital-first-customers)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## RAG Technology Insights
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# RAG
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
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Jul 24, 2025\\\\
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**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
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](https://www.fluid.ai/blog/rebuilding-hr-with-ai)
[.png)\\\\
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Dec 31, 2024\\\\
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**2024 Recap: Transformative Advancements in Agentic AI at Fluid AI** \\\\
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Read more\\\\
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](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai)
[\\\\
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Dec 2, 2024\\\\
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**The Evolution of RAG and Agentic AI: Insights from the Latest Webinar** \\\\
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](https://www.fluid.ai/blog/the-evolution-of-rag-and-agentic-ai)
[\\\\
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Nov 28, 2024\\\\
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**Ethics and Accountability in Human-AI Collaboration Using RAG AI** \\\\
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](https://www.fluid.ai/blog/ethics-and-accountability-using-rag-ai)
[\\\\
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Nov 28, 2024\\\\
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**Agentic RAG vs. Traditional RAG: The Future of AI Decision-Making** \\\\
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](https://www.fluid.ai/blog/agentic-rag-vs-traditional-rag-the-future-of-ai-decision-making)
[\\\\
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Oct 23, 2024\\\\
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**How RAG AI Enhances Human-AI Collaboration in the Workplace** \\\\
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](https://www.fluid.ai/blog/how-rag-ai-enhances-human-ai-collaboration-in-the-workplace)
[.webp)\\\\
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Oct 22, 2024\\\\
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**Why Banks Are Betting Big on AI-Driven Virtual Assistants** \\\\
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](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants)
[\\\\
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Jun 25, 2024\\\\
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**Stop Guessing, Start Knowing: How Retrieval Augmented Generation Improves AI Accuracy** \\\\
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](https://www.fluid.ai/blog/stop-guessing-start-knowing-how-retrieval-augmented-generation-improves-ai-accuracy)
[.webp)\\\\
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Jun 25, 2024\\\\
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**More Than Just Words: How Retrieval Augmented Generation (RAG) Improves Human-AI Collaboration** \\\\
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](https://www.fluid.ai/blog/more-than-just-words-how-retrieval-augmented-generation-rag-improves-human-ai-collaboration)
[.webp)\\\\
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Jun 25, 2024\\\\
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**Don't Just Generate, Understand! How Retrieval Augmented Generation Makes AI More Insightful** \\\\
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](https://www.fluid.ai/blog/dont-just-generate-understand-how-retrieval-augmented-generation-makes-ai-more-insightful)
[.webp)\\\\
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Jun 25, 2024\\\\
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**Fact-Checking Your AI? How Retrieval Augmented Generation Ensures Trustworthy Results** \\\\
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](https://www.fluid.ai/blog/fact-checking-your-ai-how-retrieval-augmented-generation-ensures-trustworthy-results)
[\\\\
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Jun 25, 2024\\\\
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**Beyond the Hype: Real-World Uses of Retrieval Augmented Generation** \\\\
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](https://www.fluid.ai/blog/beyond-the-hype-real-world-uses-of-retrieval-augmented-generation)
[\\\\
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Jun 25, 2024\\\\
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**What is Retrieval Augmented Generation Used For? 5 Powerful Applications That Will Surprise You** \\\\
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](https://www.fluid.ai/blog/what-is-retrieval-augmented-generation-used-for-5-powerful-applications-that-will-surprise-you)
[\\\\
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Jun 25, 2024\\\\
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**The Journey of Retrieval Augmented Generation (RAG): From Demos to Production** \\\\
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](https://www.fluid.ai/blog/the-journey-of-retrieval-augmented-generation-rag-from-demos-to-production)
[.webp)\\\\
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Mar 18, 2025\\\\
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**How organizations can improve the accuracy of their RAG Systems** \\\\
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](https://www.fluid.ai/blog/how-organizations-can-improve-the-accuracy-of-their-rag-systems)
[.jpg)\\\\
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Nov 28, 2024\\\\
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**RAG: Technology that combines power of LLM with real-time knowledge sources** \\\\
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Read more\\\\
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](https://www.fluid.ai/blog/rag-technology-that-combines-power-of-llm-with-real-time-knowledge-sources)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## AI Use Cases
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
# Usecases Specific
## posts
[All](https://www.fluid.ai/blogs) [MCP](https://www.fluid.ai/blog-post-categories/mcp)
[All](https://www.fluid.ai/blogs) [All](https://www.fluid.ai/blog-post-categories/all)
[All](https://www.fluid.ai/blogs) [Popular Blogs](https://www.fluid.ai/blog-post-categories/popular-blogs)
[All](https://www.fluid.ai/blogs) [Product Features](https://www.fluid.ai/blog-post-categories/product-features)
[All](https://www.fluid.ai/blogs) [Usecases Specific](https://www.fluid.ai/blog-post-categories/usecases-specific)
[All](https://www.fluid.ai/blogs) [Generative AI Insights](https://www.fluid.ai/blog-post-categories/generative-ai-insights)
[All](https://www.fluid.ai/blogs) [RAG](https://www.fluid.ai/blog-post-categories/rag)
[All](https://www.fluid.ai/blogs) [Agentic AI](https://www.fluid.ai/blog-post-categories/agentic-ai)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 24, 2025\\\\
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**Rebuilding HR with AI: Why Agentic Systems Are Reshaping the Enterprise Workforce** \\\\
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](https://www.fluid.ai/blog/rebuilding-hr-with-ai)
[\\\\
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Jul 18, 2025\\\\
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**Top 10 AI Banking Avatars Changing the Face of Digital Banking in 2025** \\\\
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](https://www.fluid.ai/blog/top-10-ai-banking-avatars)
[\\\\
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Jul 7, 2025\\\\
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**Choosing the Right Enterprise AI Provider? Ask These Questions or Risk Millions** \\\\
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](https://www.fluid.ai/blog/choosing-the-right-enterprise-ai-provider)
[\\\\
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Jun 28, 2025\\\\
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**This AI Ad Unmasks the Customer Support Chaos — Until Agentic AI Steps In** \\\\
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](https://www.fluid.ai/blog/this-ai-ad-unmasks-the-customer-support-chaos)
[\\\\
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May 30, 2025\\\\
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**Your E-Commerce Salesperson Might Just Be an AI Agent: Unlocking Ecommerce Growth with Agentic AI on Shopify** \\\\
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Read more\\\\
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](https://www.fluid.ai/blog/your-e-commerce-salesperson-might-just-be-an-ai-agent-unlocking-ecommerce-growth-with-agentic-ai-on-shopify)
[\\\\
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Apr 30, 2025\\\\
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**Build or Buy? Choosing Between Internal Teams and AI Service Providers for Your Enterprise AI Strategy** \\\\
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](https://www.fluid.ai/blog/build-or-buy-between-internal-teams-and-ai-service-providers)
[.png)\\\\
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Mar 19, 2025\\\\
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**AI’s Next Decade: The Rise of Super Intelligent Agents & the End of Traditional Business** \\\\
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](https://www.fluid.ai/blog/ais-next-decade-rise-of-agents)
[\\\\
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Mar 7, 2025\\\\
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**Agentic AI in SAP: From Automated Workflows to Autonomous Enterprises** \\\\
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](https://www.fluid.ai/blog/agentic-ai-in-sap-automated-workflows-to-autonomous-enterprises)
[\\\\
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Mar 5, 2025\\\\
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**From Factory Floors to Boardrooms: How Agentic AI is Solving Real-World Industry Challenges** \\\\
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](https://www.fluid.ai/blog/how-agentic-ai-is-solving-real-world-industry-challenges)
[\\\\
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Feb 24, 2025\\\\
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**Power Your Business with Secure, Intelligent Agentic AI for Customer Support!** \\\\
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](https://www.fluid.ai/blog/power-business-with-secure-agentic-ai-customer-support)
[\\\\
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Jan 10, 2025\\\\
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**Gen AI Bots vs. NLP Bots: The Ultimate Comparison for Business Leaders** \\\\
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](https://www.fluid.ai/blog/gen-ai-bots-vs-nlp-bots-the-ultimate-comparison)
[.png)\\\\
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Dec 31, 2024\\\\
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**2024 Recap: Transformative Advancements in Agentic AI at Fluid AI** \\\\
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Read more\\\\
\\\\
](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai)
[\\\\
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Nov 7, 2024\\\\
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**How Are AI Agents Making a Difference in Traditional Industries?** \\\\
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](https://www.fluid.ai/blog/how-ai-agents-are-making-a-difference-in-traditional-industries)
[\\\\
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Oct 25, 2024\\\\
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**On-premise GPT Deployment for Banking** \\\\
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](https://www.fluid.ai/blog/on-premise-gpt-deployment-for-banking)
[\\\\
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Oct 22, 2024\\\\
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**7 Gen AI Use Cases for Revolutionizing Customer Support** \\\\
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](https://www.fluid.ai/blog/7-gen-ai-use-cases-for-revolutionizing-customer-support-instant-personalized-and-scalable-solutions-for-the-future)
[.webp)\\\\
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Oct 22, 2024\\\\
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**Why Banks Are Betting Big on AI-Driven Virtual Assistants** \\\\
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](https://www.fluid.ai/blog/why-banks-are-betting-big-on-ai-driven-virtual-assistants)
[\\\\
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Nov 5, 2024\\\\
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**Beyond Automation: How Generative AI Elevates Customer Experiences** \\\\
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](https://www.fluid.ai/blog/beyond-automation-how-generative-ai-elevates-customer-experiences)
[\\\\
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Jul 31, 2024\\\\
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**Guide to the New Revolution in Customer Service: Gen AI Voice Bots** \\\\
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](https://www.fluid.ai/blog/guide-to-the-new-revolution-in-customer-service-gen-ai-voice-bots)
[\\\\
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Jun 25, 2024\\\\
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**66% of CEOs think Generative AI can drive significant value in Human Resources.** \\\\
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](https://www.fluid.ai/blog/66-of-ceos-think-generative-ai-can-drive-significant-value-in-human-resources)
[Next](https://www.fluid.ai/blog-post-categories/usecases-specific?34dcaa5e_page=2)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## Future of AI Chatbots
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# 2024 and Beyond: The Future of Generative AI-Powered Chatbots
Explore how generative AI-powered chatbots are revolutionizing customer engagement, boosting productivity, and reshaping business operations in 2024 and beyond.
[.webp)](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots)
## Jahnavi Popat
September 27, 2024
[](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots#) [](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots#) [](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots#) [](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots#) [](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots#)
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| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
We’re already well into **2024**, and the rise of **generative AI-powered chatbots** is more prominent than ever. Artificial intelligence (AI) has transitioned from being a futuristic concept to an everyday reality that businesses across the globe rely on. Today, AI is automating customer interactions, streamlining workflows, and even improving decision-making processes.
Consider this: **63% of consumers** now expect chatbots to handle their queries instantly, while businesses using AI chatbots are expected to save over **$11 billion annually** in operational costs. These figures highlight just how essential AI has become for companies aiming to stay competitive.
However, not all chatbots are created equal. Traditional chatbots, limited by pre-programmed scripts, are being replaced by **generative AI chatbots** capable of engaging in dynamic, intelligent conversations. In this blog, we’ll explore the rise of generative AI chatbots in **2024 and beyond**, diving into their role in revolutionizing **customer engagement**, **business operations**, and **employee productivity**.
## **Revolutionizing Customer Engagement with Generative AI Chatbots**
Generative AI chatbots are rewriting the rules of **customer interaction**. Unlike older bots that merely responded to keywords, today’s generative AI-powered chatbots offer nuanced, human-like conversations. They understand context, adapt their tone, and provide personalized responses in real-time.
#### **Advanced Natural Language Processing (NLP)**
One of the biggest breakthroughs happening now is the advanced use of **Natural Language Processing (NLP)**. **87% of companies** have already integrated NLP into their customer experiences, and generative AI takes this a step further by understanding not just what a customer says, but **how** they say it.
For example, if a customer says, \"I'm really upset about my order,\" generative AI chatbots don’t just focus on the keyword \"order.\" They sense the frustration in the customer's tone and offer empathetic, actionable solutions—something rule-based bots can’t do. **Fluid AI**, an expert in AI solutions, implements this advanced NLP across its chatbot products, including **Website bots**, **WhatsApp bots**, **Email bots**, and **Voice bots**.
## **Multi-Platform Engagement: Seamless AI-Driven Conversations**
Now, **omnichannel communication** isn’t just a luxury—it’s a necessity. Customers want to engage with businesses on multiple platforms, and they expect consistent, intelligent service at every touchpoint. Generative AI chatbots are key to delivering this seamless experience.
- **Website Bot:** Right now, over **90% of customer interactions** on websites are handled by chatbots. These [**website bots**](https://www.fluid.ai/blog/is-chat-first-banking-a-short-term-trend-due-to-pandemic-or-is-it-here-to-stay) don’t just answer questions; they can guide users through personalized journeys based on their browsing habits and past interactions. For instance, Fluid AI’s website bots use **real-time data** to recommend products, upsell services, and resolve issues, leading to conversion rates increasing by up to **30%**. ****
- **WhatsApp Bots:** With **2.5 billion active users**, **WhatsApp** has become a pivotal channel for business communication. Generative AI-powered **WhatsApp bots** are enabling businesses to deliver personalized support directly within the app. Whether it’s sending order updates, answering complex queries, or offering product suggestions, businesses using WhatsApp bots have already seen a **20% reduction in response times**, resulting in higher customer satisfaction.
- **Email Bots:** Email remains a preferred communication method for **74% of consumers**, and generative AI-powered **email bots** are helping businesses manage the flood of emails by sorting queries, sending timely responses, and even generating custom replies based on customer history. This automation improves email management efficiency by **40%**, giving human employees more time to handle high-priority tasks.
- **Voice Bots:** While chat and messaging apps dominate the digital space, **phone calls** are still critical, especially for personalized or complex interactions. [Gen AI **Voice bots**](https://www.fluid.ai/blog/guide-to-the-new-revolution-in-customer-service-gen-ai-voice-bots) engage in real-time conversations, helping customers schedule appointments, resolve issues, or get answers without long wait times. With these bots, call centers are cutting wait times by **60%**, dramatically improving customer experiences.
## **Transforming Business Operations with Generative AI Chatbots**
While the customer-facing benefits of generative AI-powered chatbots are undeniable, their ability to transform **internal operations** is equally impressive. These chatbots streamline everyday tasks, reduce workloads, and make businesses more efficient.
#### **24/7 Availability: Always On, Always Efficient**
AI chatbots don’t need to clock out—they’re operational **24/7**, ensuring businesses can serve customers around the world, at any time. As of now, **75% of companies** are leveraging AI chatbots to offer round-the-clock service without the need for additional staff. This means faster response times, fewer bottlenecks, and better service—especially for global businesses dealing with multiple time zones.
For internal processes, this constant availability is just as impactful. From managing HR queries to assisting with finance tasks like **invoice processing**, AI chatbots allow teams to offload routine tasks, improving efficiency by up to **40%**, according to **McKinsey**.
#### **Automating Routine Tasks with Precision**
Repetitive, mundane tasks can kill employee morale and drain productivity. **60% of HR professionals** believe that automating routine tasks like recruitment and onboarding can significantly reduce operational costs. Generative AI chatbots are increasingly being used to handle these kinds of tasks, such as:
- Processing employee onboarding paperwork.
- Managing appointment schedules.
- Automating responses to common employee queries about company policies or benefits.
This frees up human employees to focus on more strategic tasks, improving overall job satisfaction and productivity.
#### **Centralized Knowledge Management**
Generative AI chatbots are also integrated into [**knowledge management**](https://www.fluid.ai/blog/heres-the-key-to-build-a-successful-ai-knowledge-base-for-generative-ai) **systems**, creating a centralized hub where employees can quickly access important information. From finding specific data on a project to answering questions about company policies, chatbots ensure that information is available at employees’ fingertips, reducing search times by **35%** and improving workflow efficiency.
## **AI and Human Collaboration: The Workplace of Now and the Future**
As we continue through **2024**, it's clear that **AI and humans** aren’t in competition—instead, they are working together to optimize business operations. Generative AI-powered chatbots are helping employees shift away from repetitive tasks and focus on **strategic, creative work**.
#### **AI-Driven Learning and Development**
In 2024, AI-driven learning is no longer just an idea—it’s happening right now. Generative AI chatbots offer **personalized learning paths**, adapting training based on an employee’s performance and areas for improvement. Companies investing in AI for employee development see **20% higher workforce productivity**, according to **Deloitte**.
#### **Seamless Onboarding**
AI chatbots are also revolutionizing how new employees are onboarded. Right now, **50% of HR tasks** related to onboarding, such as policy training and role-specific learning, are being automated. Chatbots ensure new hires are equipped with the knowledge they need from day one, reducing onboarding time by **45%** and increasing job satisfaction.
#### **Breaking Down Communication Barriers**
AI chatbots are also improving communication across departments, ensuring that marketing, sales, and customer service teams are aligned. For example, a **marketing-to-sales chatbot** can ensure that sales teams have up-to-date data on marketing campaigns and customer interactions, leading to **30% faster project execution**, according to **Gartner**.
## **Conclusion: Generative AI-Powered Chatbots Leading the Way in 2024 and Beyond**
As we continue through **2024**, the role of **generative AI-powered chatbots** in business is clear: they are transforming how companies operate, interact with customers, and empower their employees. With **personalized customer engagement**, **multi-platform compatibility**, and **seamless internal automation**, generative AI chatbots are becoming indispensable tools for modern businesses.
**Fluid AI** is leading the charge with cutting-edge chatbot solutions that integrate across multiple platforms, including **Website bots**, **WhatsApp bots**, **Email bots**, and **Voice bots**. By embracing this technology, businesses can not only improve their customer service but also streamline their operations, saving time and money.
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
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## Join our WhatsApp Community
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## Latest posts
[\\\\
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**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
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Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
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](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
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Jul 31, 2025\\\\
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**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
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Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
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Jul 29, 2025\\\\
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**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
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AI kills the support ticket. Banks move to instant, agentic CX.\\\\
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Read more\\\\
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](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/2024-and-beyond-the-future-of-generative-ai-powered-chatbots#)
## 2024 Agentic AI Recap
[](https://www.fluid.ai/)
[](https://www.fluid.ai/)
[Back to blogs](https://www.fluid.ai/blogs)
# 2024 Recap: Transformative Advancements in Agentic AI at Fluid AI
Fluid AI’s Agentic AI Platform transformed workflows in 2024 with modular agents, multilingual bots, KYC automation, and multi-LLM integration for smarter automation.
[.webp)](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai)
## Abhinav Aggarwal
December 31, 2024
[](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#) [](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#) [](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#) [](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#) [](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#)
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#### **TL;DR**
In 2024, Fluid AI advanced its Agentic AI platform, delivering modular AI agents for enterprise workflows, on-premise and cloud deployments, multilingual bots, KYC automation, and seamless LLM integrations. Innovations included WhatsApp-based customer bots, real-time adaptability, and multi-LLM support, redefining automation across industries.
| TL;DR | Summary |
| --- | --- |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions |
| |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
| Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
| AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
| What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
| Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
| What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
| Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
TL;DR
As 2024 concludes, Fluid AI reflects on a remarkable year filled with groundbreaking advancements in **Agentic AI**, redefining enterprise workflows, automation, and customer engagement. From the launch of our enhanced **Agentic Workflow** to pioneering new integrations with cutting-edge **large language models (LLMs)**, our journey this year has solidified Fluid AI as a leader in enterprise AI solutions.
Explore how Fluid AI’s innovations this year have shaped the future of **Agentic AI** and enterprise automation.
## **Agentic AI: Revolutionizing Enterprise Automation**
At the heart of our achievements is the evolution of our **Agentic AI Workflow**, a system designed to transform static automation into intelligent, goal-driven task execution. Modular agents like planners, researchers, and email generators operate autonomously to handle workflows with precision.
Our deep dive into [Agentic AI's enterprise applications](https://www.fluid.ai/blog/fluid-ais-agentic-ai-revolutionizing-enterprise-automation) has unlocked new capabilities in industries ranging from finance to telecommunications, enhancing customer experiences and operational efficiency.
## **Major Deployments: Empowering Global Enterprises**
#### **On-Premise and Cloud Integration**
2024 marked the successful on-premise deployment of the [**Fluid AI Agentic AI Platform**](https://www.fluid.ai/blog/fluid-ai-agentic-workflow-update) for a **global financial institution**, ensuring data security and compliance while delivering unparalleled performance. Similar setups have been initiated in energy and telecommunications sectors, providing **flexible architecture options** tailored to industry needs.
#### **WhatsApp Campaign Automation**
Fluid AI deployed **WhatsApp-based bots** for a financial services company, automating customer journeys for financing processes. These bots handled inquiries, calculated loan options, and generated detailed reports, streamlining operations and improving customer satisfaction.
## **Expanding Capabilities: Multimodal and Multilingual AI**
#### **Voice and Multilingual Chatbots**
Fluid AI introduced advanced **multilingual capabilities**, enabling seamless communication across multiple languages in both **voice** and **chat interfaces**.
- **Voice Bots**: Integrated into various communication platforms, the voice bots deliver real-time, accurate responses in multiple languages, enhancing customer engagement globally.
- **Chat Bots**: Fluid AI’s multilingual chat capabilities allow enterprises to interact with diverse customer bases effectively, ensuring smooth communication regardless of language barriers.
These enhancements have been deployed across industries like telecom, finance, and retail, ensuring inclusivity and adaptability in customer interactions.
#### **Multi-LLM Integration**
Our platform now supports **Azure OpenAI**, **tuned Llama models (3.2 and 3.3)**, and other leading LLMs like Gemini and Mistral. This [Multi-LLM capability](https://www.fluid.ai/blog/agentic-rag-redefining-knowledge-retrieval) ensures businesses can harness the right AI models for their unique needs.
## **Transforming Knowledge Management with Agentic RAG**
The evolution of [**Retrieval-Augmented Generation (RAG)** into **Agentic RAG**](https://www.fluid.ai/blog/the-evolution-of-rag-and-agentic-ai) has been a significant milestone this year. Our solutions combine **goal-oriented agents** with real-time knowledge retrieval, enabling enterprises to move beyond static Q&A systems to dynamic, intelligent workflows.
## **Innovations in KYC and Compliance Automation**
2024 saw the launch of Fluid AI’s **KYC automation solutions**, empowering industries to streamline document analysis and compliance processes.
#### **Capabilities**:
- **Smart Document Analysis**: Extracts key details from blurry or smudged documents, ensuring compliance and accuracy.
- **Validation Systems**: Matches extracted data against trusted sources for precision.
- **Regulatory Support**: Facilitates ID verification and compliance processes with advanced validation techniques.
## **Unifying Data Sources for Smarter Interactions**
#### **Seamless Data Integrations**
Fluid AI introduced powerful integrations with platforms like **Google Drive** and **Confluence**, enabling industries to:
- Upload, organize, and manage documents within the AI platform.
- Use the Agentic AI interface for real-time question-answering on uploaded documents.
#### **Agent-Driven Knowledge Retrieval**
By combining our [**Agentic Workflow**](https://www.fluid.ai/blog/fluid-ai-agentic-workflow-update) with centralized knowledge bases, enterprises can create a unified source of truth, transforming unstructured data into actionable insights.
## **Why Choose Fluid AI?**
As the market transitions to **Agentic AI** for automation, Fluid AI continues to stand out by delivering unmatched flexibility, performance, and adaptability.
#### **Key Benefits**:
- **Real-Time Adaptability**: Modular agents dynamically respond to changing inputs.
- **Scalable Deployments**: Tailored for small teams or industry-wide operations.
- **Seamless Integration**: Works with structured and unstructured data sources across platforms.
## **Looking Ahead to 2025**
The future holds endless possibilities for **Agentic AI** at Fluid AI. In 2025, we plan to:
- Expand multimodal capabilities to integrate text, voice, and images seamlessly.
- Enhance **Agentic RAG** solutions for enterprise knowledge retrieval.
- Introduce advanced features for compliance, scalability, and security.
Fluid AI is committed to leading the AI revolution, ensuring businesses remain competitive in a digital-first world.
## **Conclusion**
2024 was a transformative year for Fluid AI, marked by innovation, impactful deployments, and groundbreaking advancements in **Agentic AI**. From redefining workflows with modular agents to automating customer engagement through voice and chat solutions, Fluid AI has set the stage for smarter, faster, and scalable enterprise automation.
[**Discover the future of AI with Fluid AI’s Agentic Platform.**](https://www.fluid.ai/blog/fluid-ai-agentic-workflow-update)
## Book your Free Strategic Call to Advance Your Business with Generative AI!
Fluid AI is an AI company based in Mumbai. We help organizations kickstart their AI journey. If you’re seeking a solution for your organization to enhance customer support, boost employee productivity and make the most of your organization’s data, look no further.
Take the first step on this exciting journey by booking a [Free Discovery Call with us today](https://www.fluid.ai/demo) and let us help you make your organization future-ready and unlock the full potential of AI for your organization.
.webp)
Unlock Your Business Potential with AI-Powered Solutions
[Request a Demo](https://www.fluid.ai/demo)
[X](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#)
## Join our WhatsApp Community
AI-powered WhatsApp community for insights, support, and real-time collaboration.
Name\\*
Company\\*
Email\\*
Phone\\*
Thank you for reaching out! We’ve received your request and are excited to connect. Please check your inbox for the next steps.
Oops! Something went wrong.
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Join Our
Gen AI Enterprise Community
[Join our WhatsApp Community](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#)
## Latest posts
[\\\\
\\\\
Aug 1, 2025\\\\
\\\\
**Your Enterprise Agentic AI Playbook: Unleashing the Power of Autonomous AI** \\\\
\\\\
Build your Agentic AI strategy with this 5-phase enterprise playbook. Ask ChatGPT\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/your-enterprise-agentic-ai-playbook)
[\\\\
\\\\
Jul 31, 2025\\\\
\\\\
**The Connected Bank: Why Multi-Channel AI is Non-Negotiable for Automation.** \\\\
\\\\
Banking Reimagined: Unified AI for Smarter, Seamless Service.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/why-multi-channel-ai-is-non-negotiable)
[\\\\
\\\\
Jul 29, 2025\\\\
\\\\
**The Death of Tickets: How AI Agents Resolve Customer Issues Without CRM Queues** \\\\
\\\\
AI kills the support ticket. Banks move to instant, agentic CX.\\\\
\\\\
Read more\\\\
\\\\
](https://www.fluid.ai/blog/how-ai-agents-resolve-customer-issues-without-crm-queues)
[Browse all articles](https://www.fluid.ai/blogs)
.webp)
## **Start Your Transformation** **with Fluid AI**
Join leading businesses using the
**Agentic AI Platform** to drive efficiency, innovation, and growth.
[Book a Demo Call](https://www.fluid.ai/contact-us)
## **_Leading Banks Are Replacing Call Scripts with Voice AI Agents- LIVE Demo_**
[Register Now](https://www.fluid.ai/webinar/how-leading-banks-are-replacing-call-scripts-with-ai-agents--live-demo)
[x](https://www.fluid.ai/blog/2024-recap-advancements-in-agentic-ai-at-fluid-ai#)